Audi Grapevine

Helpful Research Information My Wife and I had intentions on researching on the future purchase of our next vehicle and wanted comparisons between several vehicle models. The Sal My Wife and I had intentions on researching on the future purchase of our next vehicle and wanted comparisons between several vehicle models. The Sales Specialist (Daniel Craig) assisted our long term decision with a smile answering silly "first-time looker" questions while being patient with our total request. Would highly recommend this dealership to anyone especially those who just want to research a vehicle. More

Customer service was good. Employees are friendly. Was provided with a very good description of the new cars & features. Will recommended the dealership to my friends looking for audi. provided with a very good description of the new cars & features. Will recommended the dealership to my friends looking for audi. More

My wife and I are business owners and recently purchased a used BMW from DFW Audi. I typically do not like to deal with dealerships as I have always felt that your really 'overpay' for vehicles at a retail a used BMW from DFW Audi. I typically do not like to deal with dealerships as I have always felt that your really 'overpay' for vehicles at a retail outlet. I must say that I will have to rethink that mindset after our purchase as I feel the price we paid was on par with anything I could have negotiated with a private seller. I must also give kudos to Scott Bibb for the way we were treated. My wife and I are in our late 50's and like most people our age, are a bit cynical, not easily impressed, ---and don't even THINK about submitting us to a 'sales process' as we have 'seen it all'. However, I must say I have NEVER dealt with a salesperson (much less a cars salesperson) that was as professional, honest, upfront, courteous, and respectful of our time as Scott. Scott went 'above and beyond' to make our particular car purchase a success. He gave us his full attention during our time at the dealership, allowed us to take the vehicle to our mechanic for our own pre-purchase inspection, and helped us even AFTER THE SALE (to me this is UNHEARD OF) to facilitate a repair to our vehicle. Needless to say, we are EXTREMELY IMPRESSED AND PLEASED!!! If you want a professional salesperson to work with on a car I heartily recommend Scott Bibb as a gentleman and someone you will be pleased to deal with. More

Truly enjoy purchasing my new Audi Q5 from Scott. What an outstanding customer service he delivered! He helped me to chose the right vehicle. Thank you Scott! outstanding customer service he delivered! He helped me to chose the right vehicle. Thank you Scott! More

Scott Bibb was the BEST salesman we have ever worked with. I saw a previous review which said he was rude and unhelpful. My experience was just the opposite. Scott was so friendly and attentive to my with. I saw a previous review which said he was rude and unhelpful. My experience was just the opposite. Scott was so friendly and attentive to my needs. He got me the perfect car at the best price. He's my car salesman for life! I will recommend him to everyone. More

I stopped into the Ballinger DFW Audi Dealership on Monday, January 13th, 2014. I was approached by Scott Bibb who asked what he could help me with. I explained to him that I found two cars on Auto Tra Monday, January 13th, 2014. I was approached by Scott Bibb who asked what he could help me with. I explained to him that I found two cars on Auto Trader that I would like to check out before bringing my husband back on the weekend to view and potentially purchase. I told him that my husband is the type of man that likes to get in and get out, and I’m trying to make this a quick process by weeding out the two vehicles. His response was a blank stare, which I was confused by. Most car salesmen I’ve dealt with in the past are so eager and anxious to make a sale; they usually won’t let you get a word in. So, I went on to tell him that I’ve always owned a SUV, but I had a “spark” the other day to check into sedans. He snapped back at me, “I don’t understand what you mean by spark”. I was a little taken back by his tone, so I tried to reiterate that I had an (idea?) that maybe a sedan would be more suitable. I then went on to say that my husband wants me to drive a “mom car”. He immediately cut me off and literally said, “I don’t know what you’re talking about. I don’t know what a mom car is. Get to the point. What cars do you want to look at”? I was dumbfounded. I felt my jaw drop open. I have never, in my entire 26 years, been spoken to (by a salesperson, mind you) in that manner. I finally processed the situation and snapped back, telling him there were two A4’s that I wanted to look at, but if he has something better to do, or if this is a waste of his time, I will gladly take my business elsewhere. He then let out a chuckle, like this was so hilarious to him and said, “Let me find someone else to help you”. He walked over to a group of 4-5 men, all propped up against a cubicle, and I couldn’t make out exactly what he said, but he pointed at me, shook his head and rolled his eyes. A man named Luis walked over to me, shook my hand, apologized for Mr. Bibb’s actions and asked what he could help me with, but obviously the damage was already done. I told Luis that I will take my business elsewhere and walked out the door. I am utterly disgusted and appalled by Scott Bibb’s attitude and manner. I can honestly say that I’ve never met such a vile human being. I know for a fact that he would not have spoken to my husband or father in any such way. I have pondered for days, wondering why this man spoke to me with such disregard. Was the commission on a $25,000 used car not going to be enough to treat me with any respect? Was my 2010 Jeep Commander sitting in the parking lot not “fancy” enough to take me seriously? I hope that this review has some sort of repercussion. No one should ever get away with speaking to an innocent, potential customer with such hatred. All in all, stay clear of the Ballinger DFW Audi Dealership. But if you must go there to purchase a vehicle, absolutely stay clear of Scott Bibb. That awful man doesn’t deserve a dime. More

I shopped for my Audi by phone. Scott Bibb was more than willing to work with me over the phone and his search for my car included looking at vehicles "still on the boat". When I did meet him to make the p willing to work with me over the phone and his search for my car included looking at vehicles "still on the boat". When I did meet him to make the purchase, he was cordial, professional and efficient. After my purchase, he met me in my city with a loan car so my accessories could be added to my car. When I got my car back it had a full tank of gas, had been washed and the blind spot monitors had been adjusted, as he said they seemed a little off to him. I have Scott's cell phone number and he has encouraged me to call him if I need anything, including bringing me a loan car for any AudiCare service (I live in a different city than the dealership). I will be very willing to buy my next car from Scott Bibb. More

In the past, my husband and I have always done business with a different dealership and got what I thought was good customer service until compared to yours. When it came time to purchase a new vehicle I with a different dealership and got what I thought was good customer service until compared to yours. When it came time to purchase a new vehicle I proceeded to do some research and pick the “best” car for me. Audi was our first stop. Benjamin met us with a smile and was extremely patient when I asked the ton of questions that I had. And, didn’t even complain about my test driving the vehicle and again the barrage of questions. So, my husband was ready to purchase on the spot, but, I wanted to be sure so we went on to drive a few other vehicles. Benjamin was very understanding and even encouraged me to drive the others and said we would be back…. And he was right. So after being basically ignored at BMW and disappointed in the infinite vehicles, we headed back to purchase my favorite car I have ever owned. We were in a rush to get back to Abilene that evening for kid stuff and again Benjamin went completely out of his way. His customer service is exceptional but we were again surprised at every person at the dealership had such great customer service. We were always greeted and offered a drink. During the check out process we purchased the tinting option. And, there were a couple of dings on the car that you were going to touch up. This probably would normally such an ordeal but we are 150+ miles away. Benjamin kept in contact with me to schedule the tint and the paint touch up. We finally worked it out of when we could be there and scheduled it. Benjamin assured me we would have a loaner and could just spend our day in the metroplex. He asked us to have the vehicle at the dealership by 8:30 on Saturday morning. On Thursday he called me and asked if it would be a problem to have it there by 7:30 instead. We were not planning on coming until Saturday morning, but decided to come on down Friday night. I told Benjamin we would get it there Saturday morning. So, this is where I was blown away. Benjamin said, let me just come by the hotel and bring you a loaner on Friday night and take your vehicle so that we would not have to get up and around early. And, true to his word, he met us in downtown Fort Worth with a loaner. Now, I know he was already off work and should have been home with his family. But, not only did he bring us a car but also answered some questions that I had about operations of the car. When we picked up our car that afternoon he again asked if there was anything he could do or questions that we had. I expected good customer service when he was trying to sell me something, but, anticipated it to end there. Wow, was I wrong. You have made a lifetime customer of us. I just wanted you to know what exceptional customer service we received and that we think Benjamin is FANTASTIC! More

I have been an Audi owner for six years. I purchased my 2007 A4 from this dealership and my 2010 A4 from Audi of Plano. I was recently in the market for an upgrade, so I contacted DFW Audi. I asked the ve 2007 A4 from this dealership and my 2010 A4 from Audi of Plano. I was recently in the market for an upgrade, so I contacted DFW Audi. I asked the very nice receptionist to please give me a great salesman. Fortunately for me, Scott Bibb took my call. He answered all of my questions, gave me the best offer for my trade-in, and got me in a wonderful A4. He even did most of the purchase process over the phone since we live an hour away. Then the next evening, Scott met us halfway, and we signed all of the paperwork. No one has ever offered to do this for us! That was AMAZING customer service. This was definitely the BEST car buying experience my husband and I have ever had! Not only is my A4 amazing, but the actual purchasing process was flawless. It's never been that easy, and it was all because of Scott. I love my car, and Scott is our new Audi salesman for life. Thanks, Julie More

Scott was great. Completed the deal over the phone. Brought us the car in person to sign the final paperwork. Did everything remote to accommodate our schedule. That's service!! Brought us the car in person to sign the final paperwork. Did everything remote to accommodate our schedule. That's service!! More