Audi Grapevine

I purchased my new A4 from Austin since none of the dealers in the DFW area had one with the options I needed. University Park Audi & Boardwalk in Dallas were extremely rude and I couldn't help but dealers in the DFW area had one with the options I needed. University Park Audi & Boardwalk in Dallas were extremely rude and I couldn't help but feel that they were peddling used fords. Baillargeon folks were very nice but they just didn't have what I was looking for. The only reason I provide this background is to disclose that the car was NOT purchased at Baillargeon Audi. Regardless of this they have treated me as if I had purchased my car from them. The car had some initial issues, the idiots in Austin had not taken the spacers out of the car, the alignment was off, and finally, the credit card tray was jammed shut within the first week of use. I decided to take it in to Baillargeon to address the alignment and credit-card tray issues. I was provided with a loaner for three days, and they fixed everything. The jammed tray had to be ordered for which I had to come back. Turns out my wife had put a wad of dollar bills in there and perhaps forced the tray shut, thus causing the jam. I had not known this, but Scott was very nice and polite in pointing this out. They should have charged me for this as it clearly was not a warrantee issue and yet they provided this service free of charge. Even though they are 40 miles away from where I live I will be taking my car there for service going forward. I cannot recommend these guys enough. German cars have always demanded more care and maintenance from their owners and the owners love their cars. Baillargeon Audi understands this very well and knows how to take care of their clients. More

I bought my Audi TT from a used car dealer with existing warranty, and every time i drop it off they treat me as if I had bought it from them. There have been a few bugs with the car they couldnt fix total warranty, and every time i drop it off they treat me as if I had bought it from them. There have been a few bugs with the car they couldnt fix totally the first time. But the nice loaner A4's they gladly provide, and no denial for warranty coverage so far, make it much less of an inconvenience. The service staff has always been very friendly to me and the showroom/waiting area is very nice. More