Audi Grapevine

Awesome customer service. Luis was great in helping me to find my new Audi. He provided all of the details I needed to make my decision. Luis was great in helping me to find my new Audi. He provided all of the details I needed to make my decision. More

Best customer service I’ve seen - and I own dozens of brands! Larry Tran is a rock star in the service dept! brands! Larry Tran is a rock star in the service dept! More

Terrible terrible horrible experience i went to get oil change ended up paying almost $2k to fix my car that was working perfectly fine before i dropped it off they messed something up in my car causing it change ended up paying almost $2k to fix my car that was working perfectly fine before i dropped it off they messed something up in my car causing it to not inject oil in engine thus deeming the car to to not accelerate past 45 mph and then said it was the oil pump when in infact they did something and then charged me $1100 plus another $675 to fix it by cleaning up there mess terrible place i wish i would’ve looked at reviews its so sad people work hard for there money to get ripped off and done wrong no transparency & the service advisor kept trying to cover things up and add unnecessary items to my tab like i wouldn’t notice to turn around and say i accepted and wanted them so they can get more money from me ! Worst dealership ever ! Won’t do business with you again. More

Great inventory! Friendly and knowledgeable staff …we were had our car in less than 2 hours. Friendly and knowledgeable staff …we were had our car in less than 2 hours. More

I’ve been taking my car to the Grapevine Audi dealership for 4.5 years and have never had a bad experience. The service is always thorough and everyone I have encountered is always pleasant and helpful. for 4.5 years and have never had a bad experience. The service is always thorough and everyone I have encountered is always pleasant and helpful. More

This was my first experience with this dealership and working with a service representative and I will say “what a pleasant experience.” Service rep, Larry Tran, was great! working with a service representative and I will say “what a pleasant experience.” Service rep, Larry Tran, was great! More

Satisfied with service. Wait time could have been shorter. About two hours, Only needed state inspection. Wait time could have been shorter. About two hours, Only needed state inspection. More

Great service. Easy to schedule. Fast. Clean. Respectful. Good communication. Great use of technology. Good ambiance. Easy to schedule. Fast. Clean. Respectful. Good communication. Great use of technology. Good ambiance. More

Exceptional customer service and vehicle service center. It’s further away for me, but I still pass by another Audi to go to Grapevine Audi. It’s further away for me, but I still pass by another Audi to go to Grapevine Audi. More

My service advisor Juan was excellent and service was excellent overall great customer service experience. excellent overall great customer service experience. More