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Audi Grapevine
Grapevine, TX
1,145 Reviews
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April 20, 2016
Beaware of "bait and switch" tactics from this dealership I am extremely unhappy about the "bait and switch" tactics DFW Audi dealership used. I wanted to buy a new Audi Q7 so I did an online quote from their I am extremely unhappy about the "bait and switch" tactics DFW Audi dealership used. I wanted to buy a new Audi Q7 so I did an online quote from their website. I got the response from their online sales department two days later. In the response email, they agreed a discount from one of their Q7s in inventory. Then I made an appointment and showed up on next day. What happened next really supposed me. The manager told me they cannot honor that price even though he confirmed it is their internet sale department who sent out that email. I spent almost an hour try to explain and negotiate with them and told them it is "bait and switch" if they cannot honor the price they promised but they won’t listen. I do not have time and patient to continue the negotiation so I ended up paying more than the internet quote price. I am extremely unhappy about this dishonest business manner and want to share it with all other potential customers. Do not trust the online quote price since they will not honor it!! More
by Li
Employees Worked With
Sales Manager and General Sales Manager
February 05, 2016
In my experience, Awesome!!! This is my 2nd, Audi in DFW Audi, and I'm very satisfied with my purchase , My Sales person Luis Melendez, is very profesional . Thanks DFW Audi This is my 2nd, Audi in DFW Audi, and I'm very satisfied with my purchase , My Sales person Luis Melendez, is very profesional . Thanks DFW Audi and definitely " I recommend You guys". More
by Nena2006
Employees Worked With
Luis Melendez
January 27, 2016
Attempted A4 Purchase My wife and I came to the dealership with a written quote for a specific A4. The salesman could not locate the vehicle despite their organization's i My wife and I came to the dealership with a written quote for a specific A4. The salesman could not locate the vehicle despite their organization's inventory system indicating there was two with the exact specs on the lot. We saw a similar vehicle model (with a few additional options) in the showroom. The salesman and sales manager agreed to apply the same discount to the showroom model. We were provided a written price quote for this vehicle and were in the process of accepting the offer. Much to our surprise the sales manager came back with a new offer approx $3,000 higher. I explained that I thought it was a rather odd way of conducting business. The sales manager merely shrugged his shoulders. I called the dealership manager who subsequently emailed an offer approx $1,000 higher than the preceding offer - for a total of $4,000 increase from the original offer. I wrote back that the original offer should be honored - but if not I had anticipated a goodwill gesture - and definitely not an inferior offer. I asked the dealership manager to call or email back. No response has been received despite calls to the dealership manager and a conversation with our salesman. Unfortunately, I expect better treatment from any dealership much less from a premium brand such as Audi.. More
by Sad
Employees Worked With
Sales Person, Sales Manager, & Dealership Manager
January 13, 2016
THE WORST! UPDATE as of 1/9/16: Daniel contacted my husband asking for someone who had my mother's first name and my husband's last name (obviously that person UPDATE as of 1/9/16: Daniel contacted my husband asking for someone who had my mother's first name and my husband's last name (obviously that person doesn't exist), in regards to the poorly written address complaint. My husband told him our correct names and who he might be asking for and Daniel asked for me. I called him back later and he explained everything is all perfect on their end with my information and address and that everything was put into their system correctly to begin with so Ryan was not at fault. He explained that the info was given to the company who owned the vehicle for the lien and they were the ones who put my info incorrectly into the system. My mother called in a later time and spoke with Daniel about the mix up in names wanting to make sure everything was correct and he immediately interrupted her without her being able to finish her sentence on why there was an issue in regards to correct information with her name and also with my financing information being butchered. He proceeded to blame the front desk people for wrongly entering incorrect information into their system, then he changed the story and said it was the car salesman who wrongly put in our information, and then he said that Ryan would never incorrectly put wrong information about a customer into the system as he is a perfectionist, etc etc. So his story continued to change about who wronged our financing information which clearly showed he was kissing Ryan's you-know-what for the sake of his own job. Either way, he was very short with me and very short with my mother and all in all showed extreme lack of respect for any of us. DFW Audi is beyond incompetent and I will never again purchase a car from them and will insist by word of mouth and reviews that others stay away. A car is one of the bigger things a person will purchase in life; you would think that the company selling would show some dignity. Shameful. ORIGINAL: The car salesman was friendly and did a decent job assisting me and the negotiation aspect of purchasing my car went well. Things plummeted once we were sent to finance with Ryan S. First we waited to even talk to him for almost 2 hours and by the time we were able to talk to him he could not have done a worse job doing his own job. We were there late in the evening and we were all tired. He had clearly had a long day so I was patient with him while his dry and unwelcoming manner would've normally been off-putting to me. However, instead of going over all of my options on the maintenance agreement packages, he told me which package I would be receiving (without explaining the cost) and gave a very brief run down of what it would include. Luckily I was ok with what the package entailed. He rushed us to sign all finance documents (which in the back of my mind made me question just how fast we could get everything done while still maintaining accuracy on all of my information). Well that later came true. I recently received some mail that was from a bank that he attempted to have me finance through, and it was the epitome of carelessness. My last name was misspelled, my street name was misspelled, my street is on a circle not a square so that was wrong, my apartment unit was not included, I live in Lewisville not Plano (but my cosigner was in Plano...maybe you got us crossed?) and yet my zip somehow managed to be Lewisville zip so at least that was correct. I'm shocked that USPS actually understood it was supposed to go to me! Thank goodness it had no sensitive information in it or I definitely would've held Ryan and DFW Audi accountable. We were all tired that evening, but I made sure all my information and documents were correct and I wasn't getting paid to do that! It seems like if you're handling someone's private personal information and it's your paying job to make sure of these things, you would at least not be THAT negligent. Come on! Otherwise, I love my car. More
by rlaurence
Employees Worked With
Salesman: Maurice Harris, Finance Director: Ryan Storm and Daniel
January 06, 2016
BUYER BEWARE, DO NOT BUY HERE Don't shop here... and defiantly do not get you car serviced here. We've purchased two cars from them (3 Audi's total). Took car my A5 for inspection Don't shop here... and defiantly do not get you car serviced here. We've purchased two cars from them (3 Audi's total). Took car my A5 for inspection (I always take it here, I bought the maintenance plus package). Meanwhile, I was looking through the Q5's. I could not get any help, and was then told to wait for the 2017's (so no one wanted to sell me a car). Then, back to service, was told my back tires were too bald to pass inspection. I told them I bought the tires there, and they had a warranty on them. I was told that they do not even carry that size of tire, but they would gladly price 4 new tires for me (because they cannot replace two with a different brand). I call Discount Tire and NTW... no record of me buying tires there. I call home and had someone pull the file... sure enough, I bought them at DFW Audi. I had them look again. Come to find out, I did buy them there (45 min later, and no new tire quote mind you), but they were not under warranty. All of the sudden, they could ORDER me two for 700.00. I told them no, and I left. I went to Discount Tire, where I was told that my tires did, in fact, have a 6 year or 45,000 mile warranty on them. Now, I've called service, the service manager, and the GM of DFW Audi. No one will even return my call. More
by sven7m
Employees Worked With
Veronica
December 21, 2015
Sales was fine, everything else Not Good Went to Dealership just to look and possibly test drive. Wasn't really looking to buy. This was roughly 930am, Saturday. Did the test drive on one ca Went to Dealership just to look and possibly test drive. Wasn't really looking to buy. This was roughly 930am, Saturday. Did the test drive on one car but ended up with another. When it got down to the 'deal' the offer they made on our 1.5 year, LOW mileage, car was an insult! They then tried to blame us for the reason the offer they gave us was so low!! Really!! By the time we got to the Finance Office it was around 630pm!! The dealership closes at 5! So you can imagine how tired we were! The Finance person, Daniel F, was talking way to fast - we asked if he was talking so fast because he wanted to go home!!! When it was time to leave all they keep asking us for was the other set of keys! Not a word about , "sorry it's so late", "sorry this took so long" - nothing about "caring" about us. Getting items out of our car... no box/bag was offered. Luckily we had a bag to put items in! THEN... Awake enough, Sunday morning, to look over the paperwork, realized we were not asked when we'd like our payment date. We weren't told anything! When we'll receive our payment info, warranty info, who to contact in the service dept or even business cards to anyone - nothing! Any other dealership - and we've bought several cars - would have given us MORE information than not enough! The salesman did tell us to call him - gave us his card - to schedule a time to come back so he could explain some of the electronics on the car. When we called Monday morning to ask the Finance person about the payment date, he said "I pushed it out as far as I could". We took that to sound like we are barely able to afford the car!! We told him "We didn't want it pushed out as far as it could" !! He said that it's a lot of trouble to re-do the paperwork! You can rest assured that the only reason We'll go back to this dealership is because we have to!! Think real hard before dealing with this dealership! We just want to add a little more... We wrote the above Monday am - The more we think about the service we DIDN'T receive the more upset we get. Didn't receive a booklet/paperwork to even know what is covered under our extended warranty. Wheels have a lug nut - wasn't told where to find that - it's not in glove box. And on and on it goes. Hope all of this helps someone else! More
by Car Enthusiast
Employees Worked With
Chris H, Jacob, Alex, Daniel F
December 08, 2015
Great customer service I just bought my first Audi from DFW Audi. The entire experience can be summarized as a great customer service. Luis Melendez walk me through ever I just bought my first Audi from DFW Audi. The entire experience can be summarized as a great customer service. Luis Melendez walk me through everything with patience and passion for the brand. Once I chose the model I liked, an S4, he helped me meet my financial requirements. I sure recommend this dealer and, specially Luis, it's worth the trip. More
by Gb
Employees Worked With
Luis Melendez
October 25, 2015
bad experience I purchased an Audi A6 from DFW Audi on 09/30/2015. I have three major complaints which the dealership refuses to make right. 1. Their lack of comm I purchased an Audi A6 from DFW Audi on 09/30/2015. I have three major complaints which the dealership refuses to make right. 1. Their lack of communications is appalling. Phone calls and messages are not returned and satisfactory answers aren't given on poised questions. It takes several days and many phone calls to even get someone on the phone. This is a total disregard for customer service. 2. I test drove the car several times before I purchased it and told the dealership the brakes were soft. They agreed to repair the brakes and several other small items discovered during their inspection. They reported they had replaced the front brake pads and rotors. These repairs are supposedly under warranty for one year. When I picked up the vehicle I noticed the brakes are grinding at slow speeds and sounds like metal on metal, screeching loudly. This was a new noise the car was not making during the test drives. Several of the dealership's technicians tried to convince us that it was a normal noise that all cars make. I left the vehicle with them to make sure the repairs had been accomplished correctly. The dealership is saying they found some "new" problems with the front bushings that is making the noise and they want over $1,500 to repair it. The repair includes a front end alignment. The dealership claimed they did a front end alignment when they repaired the brakes. They should have noticed anything wrong with the bushings then and repaired them. I've spoken to the Manager of the service department who agreed to drive the vehicle to make sure this was not a brake problem. Now the manager of the service department will not return my calls. 3. I purchased the car with the understanding the windshield would be repaired. This was documented in the forms signed during the purchase. The windshield had numerous gouges and rock chips in it which the dealership agreed they would repair for no charge. The windshield repair shop declared the windshield un-repairable because it was a safety hazard due to several of the bad spots being in the drivers line of sight. The dealership tried to get out of replacing the windshield but I refused to give into them. After way too many phone calls to the dealership they finally agreed to replace the windshield if I would pay $300 towards the cost. I agreed because I wanted this matter behind me and wanted my vehicle back. The dealership has had my car for three weeks now and still cannot tell me when I will get it back. To make this right the dealership should make the repairs correctly the first time instead of trying to lie to me about them. I find it hard to believe the owner and general manager would agree to let unsafe vehicles be placed on road or let this total lack of customer service become the standard for their dealership. After this buying experience and the total lack of follow up care I would advise everyone not to buy a car from this dealership. They have had plenty of time and chances to make this right and all they want to do is argue and pass the buck. More
by joe
Employees Worked With
Debbie, Jose, Marcelo Monterrosa(service manager)
October 23, 2015
Best service I have found I just purchased my second Audi from DFW Audi. That alone is enough to reccomend someone visit this dealership.... The reason I purchased my second ve I just purchased my second Audi from DFW Audi. That alone is enough to reccomend someone visit this dealership.... The reason I purchased my second vehicle here is purely because of the level of service I have received over the past 3 years. They go out of their way to accommodate even in unscheduled situations. My sales person Luis Melendez is one of the best, he knows Audi vehicles inside and out. If you want to deal with professionals, DFW Audi is the place. More
by Nsjones
Employees Worked With
Luis Melendez
October 17, 2015
Buyer Beware! I have been a customer of DFW Audi for 9 years now. I have taken 2 of my other cars there for service. We were in the market for an extra vehicle to I have been a customer of DFW Audi for 9 years now. I have taken 2 of my other cars there for service. We were in the market for an extra vehicle to leave in a different state for the winter. It needed to be AWD and, being an Audi guy, I instantly thought Audi. I shopped around at some other options, including the other german car company. Didn't see anything that struck my fancy. While my wife's car was in for service (which is another issue, but the shop made matters right there), I noticed a 2008 S6 for sale. I discussed the matter with sales and purchased the vehicle, local texas one owner that had been serviced in the shop. I am not normally the person that purchases from a dealer without having another place look at it, but the shop I take our other vehicles to vouched for it, right? I even spoke to the mechanic about it. Little did I know... Flash forward 3 weeks and less than 500 miles later. The airbag light came on as I was driving down the road. The next morning, the low coolant light came on. I did some research on the forums and discovered the coolant light was most likely a known issue with these vehicles, where they develop a fracture in the coolant tank, around 50K. I take the car in to see the rep and she informed me it was, as I feared, a problem with the coolant reservoir. The airbag light was a crush sensor. All told, the cost was ~$1000.00. She and I discussed my opinion that there should be some consideration for the fact that I just purchased the vehicle from them, AFTER being serviced by them. While I understand if there was not notice of the airbag light, the coolant issue DEFINITELY should have been noticed. She informed me she would speak to the manager and get back to me. One day later, I hadn't heard, so I called the following morning. She informed me the manager said there wasn't anything they would do for me. The parts could be in on Friday, but I would have to pay full parts and labor. I told her that wasn't acceptable and that I would like the general manager's name so I could write a letter. She responded and told me she would just transfer me to the general manager. I left a voicemail expressing my dissatisfaction with the issue and the treatment and that I would appreciate a call back. That was Wednesday. I heard nothing from he nor anyone else from the Dealer. I was supposed to be driving the vehicle on Thursday out of state to work on-site on Friday and house it there for the winter. I had to purchase a last-minute airfare, as it was evident the vehicle would not be ready. I called the rep again on Thursday morning; she apologized and said she wished there was something she could do and she would try to track down someone to talk with me. I informed her that if I didn't hear anything, I would have to return the loaner in the afternoon and consider taking my business elsewhere. I stopped in at 2:30PM Thursday, spoke to the rep in person and had her ready the car. She informed me that the service manager was traveling from Atlanta but should be back on Friday. I told her that would be fine and that I could speak with him on Friday. Friday came and went, no contact from anyone at the dealer. STILL no contact from the general manager. I would expect at least a call to acknowledge my concern, even if he couldn't do anything for me. I hardly ever leave negative reviews, but this is inexcusable behavior. As a business owner myself, I run my business with the opinion that customer satisfaction should be my primary indicator of success. It baffles the mind that this dealership doesn't grasp that. At a minimum, I am sure they made more than the cost of these repairs on the vehicle. Beyond that, this is unethical - they certainly knew of the coolant issue. If I wanted this response, I would have gone to a buy here, pay here lot. Furthermore, I have been a customer of theirs for nearly a decade! I won't be servicing my vehicles or purchasing my vehicles from this dealer again! More
by QuattroTX
Employees Worked With
David H
