Audi Grapevine

Very bad experience I recently bought a car from this dealer and I was thoroughly disappointed with their lack of professionalism and service. Though I went around 2 pm a I recently bought a car from this dealer and I was thoroughly disappointed with their lack of professionalism and service. Though I went around 2 pm and made decision to buy a car around 5 pm, they made us wait until 11 pm before I was called in to complete the paper work. Firstly, the salesman was too busy talking to other potential customers and as soon as we made the decision to buy a car, he was not to be seen. Ideally, the entire process should have gotten over around 6.30 pm or sooner. But we saw people who came after us were leaving before us. When I enquired around 7 pm as to why were waiting for so long, they asked us to have our dinner and come back. They were insensitive to the fact that we have been there for a long time and my kids (4 and 7 years) were getting restless and did not do anything about it. When I completed the entire process, it was close to midnight and I was the last person to leave. It is insane that they would make us wait for 6 hours even after I told them that I was going to give them a check for my purchase. A couple of days later I got a call from them asking me to come in to sign a document for the car I traded-in. Since they missed it, I refused to drive 40 miles and asked them to mail the documents, which they finally did. I would not recommend this dealer to anyone. There got to be better dealers in the metroplex More

Terrible experience Hands down the absolute worst experience I have ever had with a dealership, and that includes both buying and servicing. The moment I signed for th Hands down the absolute worst experience I have ever had with a dealership, and that includes both buying and servicing. The moment I signed for the vehicle they seemed to disappear. No returned phone calls, management claims ignorance and redirects to the salesperson, and their detail department stole parts from the vehicle after I had signed for it. I currently have the Audi corporate office investigating the situation as well as a complaint with the Better Business Bureau (DFW Audi has a 'C' rating by the way due to numerous complaints), and a report filed with the Euless Police Department for the theft. To date, my property has not been returned. With so many other options in the ever growing Dallas-Fort Worth metroplex, I recommend going elsewhere. More

Great This is my second time buying a vehicle here and I must say they exceed my expectations every time. Luis is very courteous and friendly as well as ver This is my second time buying a vehicle here and I must say they exceed my expectations every time. Luis is very courteous and friendly as well as very informative about any questions you may have. The buying process is very straight forward, concise, and efficient with no funny business. They will definitely keep my business for years to come! More

Efficient and no pressure experience I just got my third car at this dealership, sales specialist Luis Melendez has assisted me every time and I always get superb attention from him. I wi I just got my third car at this dealership, sales specialist Luis Melendez has assisted me every time and I always get superb attention from him. I will definitely recommend both Luis and the dealership for any future Audi purchases. More

Easy experience with my Leased Audi I worked with Jeff Rose on my leased Audi. He made the process smooth and he is perhaps the most knowledgeable and helpful person at any Dallas-Fort I worked with Jeff Rose on my leased Audi. He made the process smooth and he is perhaps the most knowledgeable and helpful person at any Dallas-Fort Worth Audi dealer. More

Excellent Experience First off, let me say that Joe Peers is the man! I've bought many cars in my life- some say too many. Without a doubt, Joe is one of the nicest, most First off, let me say that Joe Peers is the man! I've bought many cars in my life- some say too many. Without a doubt, Joe is one of the nicest, most sincere salespeople I've had the pleasure of dealing with. I work with many dealers on the advertising side and know how shady the car business can be. Since my wife had worked most of the deal and I was just along to make sure she was getting a good deal on the finance side, I went in with my armor on. Joe proved to be a hardworking salesperson who was no-pressure and whose biggest concern was our satisfaction. He even went so far as to pull mats out of a recent trade, blast them with the air hose (in 90 degree heat) and make sure they fit the new vehicle properly. It sounds cheesy, but if you're in the market, go see Joe! More

THE WORST SERVICE!!!!! Do yourself a favor and drive to Fort Worth Audi. Don't waste your time trying to deal with people who are not on your level of intigrity. The ABC Aut Do yourself a favor and drive to Fort Worth Audi. Don't waste your time trying to deal with people who are not on your level of intigrity. The ABC Auto Garage will treat you better than DFW Audi. Don't buy and don't have your car serviced at DFW Audi. More

Great experience I have to say I was pleasantly surprised with my car buying experience. No hassle, no haggling, fast and simple. Best price up front - I had contacted I have to say I was pleasantly surprised with my car buying experience. No hassle, no haggling, fast and simple. Best price up front - I had contacted other Audi along with a couple BMW dealerships and this one gave me the best price by far without me having to go back and forth negotiating or sitting in the sales office for hours to get what I needed. I even told them I only had an hour to get everything done, and they made it happen. More

Refreshingly pleasant car buying experience. Great overall experience. I felt like we were treated fairly and was one of my best car buying experiences. Luis and Wes did a great job taking care o Great overall experience. I felt like we were treated fairly and was one of my best car buying experiences. Luis and Wes did a great job taking care of us. More

2015 AUDI S5 (Special Order) Vehicle Purchased : 2015 AUDI S5 (Special Order) Date Ordered : June, 2014 Date Delivered : August, 2014 SalesPerson : Joe Peers Excellent service Vehicle Purchased : 2015 AUDI S5 (Special Order) Date Ordered : June, 2014 Date Delivered : August, 2014 SalesPerson : Joe Peers Excellent service, communication, professional, fair price, WON over others due to service quality. Worked out every little detail for the order based on what they got in stock with samples. Excellent communication all through dates between ordered to delivered, and followups with status updates and additinoal info about the car in advance. Finance : David Baillargeon Excellent Finance support, competitive, ease of documents, good deal !!! Service : Veronica Zamora+All Small Scratch on wheel. Scehduled for a wheel fix/polish job and was in/out with no probs. Good service. More