Audi Grapevine

Don't go to this place alone as a female with a child. I went in to buy a used 2015 Audi A4. I was trading in my 2012 Cadillac CTS. At first, everything seemed easy. The dealership is large and nice. The s I went in to buy a used 2015 Audi A4. I was trading in my 2012 Cadillac CTS. At first, everything seemed easy. The dealership is large and nice. The sales team members don't rush you at the door. The problem arose when Robert Jean shorted me over $400 in his agreed upon trade-in offer. I noticed the missing $400 difference and when I asked him to explain he told me that because I had a trade-in that Audi was doing me a favor by giving me a "credit" to lower my total tax to bring the trade-in offer up to the amount we agreed upon. I signed papers and accepted the vehicle. My husband would be there several days later to seal the deal. That evening we realized the sales tactic that Robert Jean had pulled. "Audi's tax credit" was actually a credit that I was legally entitled to from the beginning and they in fact shorted me the $400 as I had originally suspected. Robert Jean knew that his lie would seal the deal and he did whatever it took. Audi Grapevine has refused to fix this, despite admitting that Robert Jean's tactic was misleading. Robert Jean blatantly lied and failed to mention a few other things as well: 1. That the used Audi I was purchasing has an open, unresolved recall. The Carfax was not accurate or up-to-date. 2. That the Audi I was purchasing has a metal fluttering noise upon acceleration around most curves that they claim they cannot hear. 3. Before driving 2.5 hours to Audi Grapevine for this car, he told me he could not move any lower on the price because all of their cars come equipped with tinted windows and wheel lock kits. This was a blatant lie. My purchase has neither of those features, yet he would not deduct this $600 value from my purchase price once he had me there. Audi Grapevine took advantage of me because I was a female, coming into their dealership made up of mostly men. They saw me as vulnerable because they knew I was distracted with my 8 year old and they ran with this opportunity. They now have my used 2012 Cadillac CTS listed for sale on their website despite the fact that my husband has not sign over his half of the paperwork and title. The used car sales manager offered me a tank of gas to "make things right"!!! However, since writing this review, the General Manager, Mo Saleh, has reached out to me and offered to make this right by refunding me the money that Robert deducted from my trade in amount. More

Don't fall for their tricks I normally go to Audi Dallas, but decided to try out Audi Grapevine for their 49.95 special on oil changes to see if I would use them in the future in I normally go to Audi Dallas, but decided to try out Audi Grapevine for their 49.95 special on oil changes to see if I would use them in the future instead. I set an appointment which priced the oil change at their special rate. Upon arrival, I also asked the advisor to add a state inspection and look at one of my tires to my list of things to do. I arrived at 7:30 and at around 9:20 the advisor comes over to let me know everything is done and also suggest a couple of more things for me to get worked on. She then returns a couple of minutes later letting me know my insurance wasn't in the glovebox and the tech was waiting on it to perform the state inspection. I thought my car was supposed to be done? My fault, I get her the insurance 10 minutes later. From here I don't hear from her until 10:30 to tell me that the machine was down and the state inspection wasn't performed. I then end up paying $121 for just an oil change! The advisor told me it was due to $50 in labor that was performed. Why add a promotion for the oil change if upon arrival it's going to be double that? On top of it all, it took me close to 3 hours to just get an oil change when I was quoted an hour. What they did all that time, who knows since my advisor never came around to update me or apologize for the wait. Lastly, I would have complained on a survey but I noticed when I got home my paperwork has another persons name, phone and address. Thanks a lot Audi Grapevine. More

Poor Service My new Audi Q7's brakes started squeaking. It is particularly bad when in reverse. I first took it to the service department at Audi Grapevine to My new Audi Q7's brakes started squeaking. It is particularly bad when in reverse. I first took it to the service department at Audi Grapevine to be looked at 6 months ago. Apparently it was a known issue, and Audi was working on a fix. I was told I'd have to live with it and wait. Fine. 6 months and 15k miles later there's still no fix and my brakes still squeak. It's pretty embarrassing. Passengers all comment on it. Increasingly frustrated, I took it back to Audi Grapevine last week. Same result - known issue, but nothing can be done. I tried to get them to contact someone at Audi to see if there was anything they could do (try different brake pads, machine the rotors, something, anything), but the service manager Rene said all they can do is put into the system that I'm effected by this "known issue". He said Audi would "email me" when there was a fix. Crazy. To top the whole thing off, I had an oil change done at the same time. $390 for an air filter and oil change. Seemed high, but I figured I got a car wash, vacuum and coffee out of it, so whatever. But of course when the valet brings my car to the front for me to pick it up, its not washed or vacuumed at all. I asked the valet if it was supposed to be cleaned and he said "yeah, weird that they didn't". We sat there a little longer staring at each other and he finally said "would you like me to take it back to have it washed?". I said yes, and waited another 20 minutes for it to be cleaned. The service here just isn't good. Luxury care dealers love to talk about going the extra mile on service, but when it comes time to actually do something that would require effort, Audi Grapevine fails to live up to it's pledge. All I wanted was someone to be an advocate for me with Audi. I realize the technicians there aren't engineers and probably can't fix a manufacturing defect, BUT they could have tried some obvious fixes or at least made me feel like they tried to get someone at Audi to figure something out for me. Everyone knows the brakes on this vehicle are an issue, so why not put a tiny bit of effort into solving the problem? Sending me home to wait on an email from Audi (that I know will never come) after already waiting 6 months is just bad business. More

Horrible Service I went in to Audi Grapevine to lease a vehicle. I had the worse time being rushed by the Sales rep who constantly reminded me that I need to pick one I went in to Audi Grapevine to lease a vehicle. I had the worse time being rushed by the Sales rep who constantly reminded me that I need to pick one vehicle and stick to it and not keep changing my mind. When it came down to the negotiation process and lease payments and terms it got even worse. I kept getting different price quotes for the same terms I was negotiating. The Finance team there wanted no part in working with the Customer or directly explaining to them how they came up with these lease terms and payment options. When I looked back there they were tossing a football or some sort of ball back and forth while laughing away. Horrible service and do not recommend this dealer to anyone. More

Exceptional service ! A warning light came on in our Q7 while driving through Dallas on our way back to Houston. We called Grapevine Audi which was closet dealer and servi A warning light came on in our Q7 while driving through Dallas on our way back to Houston. We called Grapevine Audi which was closet dealer and service advisor Kelly asked her tech to stay late and diagnose the issue. She and the team went above and beyond to get us back on the road in less than an hour. More

Excellent service! I received excellent vecicle service and customer service from the time I arrived until the time I departed. My representatve, Evan Sparks was extrem I received excellent vecicle service and customer service from the time I arrived until the time I departed. My representatve, Evan Sparks was extremely professional, competent and helpful. More

Best customer service It was a pleasure doing business at this location. Sales gentleman Heath, offered exceptional service. From purchasing to delivery of the vehicle wa It was a pleasure doing business at this location. Sales gentleman Heath, offered exceptional service. From purchasing to delivery of the vehicle was seedy. Beautiful modern layout! More

Why use this dealership Excellent personal, excellent work on my AudiA8L. One small hiccup- the lady doing paperwork for loaner car should take a Dale Carnegie course and lea Excellent personal, excellent work on my AudiA8L. One small hiccup- the lady doing paperwork for loaner car should take a Dale Carnegie course and learn attitude presentation with a smile. More

Great experience. Tony and Louis were a pleasure to work with. They were quick to answer all our questions and tried to accommodate our wishes as best they could. They Tony and Louis were a pleasure to work with. They were quick to answer all our questions and tried to accommodate our wishes as best they could. They also offered top dollar on our potential trade. We LOVE our new Q5. More

Mi Casa Es su Casa The employees and infrastructure at this dealership exceeds my expectations. I look forward to going to Audi Grapevine to keep my car in great running The employees and infrastructure at this dealership exceeds my expectations. I look forward to going to Audi Grapevine to keep my car in great running condition because the service staff are all so professional and courteous and the service lounge is simply luxurious More