Audi Grapevine

Excellent Customer Service Good, quick service. Check in was a breeze. My only complaint is having to drool over the other cars I cant afford while waiting for service to comp Good, quick service. Check in was a breeze. My only complaint is having to drool over the other cars I cant afford while waiting for service to complete. More

Excellent Customer Service The whole team at Audi Grapevine is awesome, very thoughtful and always make sure they're taking care of their customers. Hands down quickest service. The whole team at Audi Grapevine is awesome, very thoughtful and always make sure they're taking care of their customers. Hands down quickest service. More

Simply put they have a new Audi customer for life I had a vehicle that had negative equity and I was trying to lower my payments so I went to five or six different dealerships that were not willing t I had a vehicle that had negative equity and I was trying to lower my payments so I went to five or six different dealerships that were not willing to work with me. The staff at Audi Grapevine bent over backwards to get me whole on my older vehicle that had negative equity and got me into a new Audi Q5 lease. I am very happy and all I can say is that the professionalism at every level was wonderful. My salesman Robert Jean was awesome all the way through his boss and the finance department as well as the technical staff that delivered my vehicle and explained everything before I left their dealership. I highly recommend you develop a relationship with this dealership because I know they will exceed your expectations. More

Excellent Customer Service I brought my Audi A4 in for it's first service. I was promptly greeted. Check in was a breeze. I decided to walk around the showroom and the person I brought my Audi A4 in for it's first service. I was promptly greeted. Check in was a breeze. I decided to walk around the showroom and the person who would be working on my car found me to introduce himself and let me know about how long it would be and to confirm the service. It took no longer than I was told. They were very friendly. More

2019 Audi RS5 Navarra Blue Very courteous and accommodative staff. Got exactly color and options I was looking for. Pricing was competitive with other Audi dealerships. Overall Very courteous and accommodative staff. Got exactly color and options I was looking for. Pricing was competitive with other Audi dealerships. Overall an enjoyable experience. More

Great experience! My experience in the service department was great. I have no complaints. I will definitely return for future service needs or if I’m looking to upgrad My experience in the service department was great. I have no complaints. I will definitely return for future service needs or if I’m looking to upgrade to a newer vehicle. More

Great service I experienced excellent service at Audi Grapevine while there servicing my Audi. I was communicated with well and thoroughly while my car was at the d I experienced excellent service at Audi Grapevine while there servicing my Audi. I was communicated with well and thoroughly while my car was at the dealer and I was even provided with transportation to and from the dealership when there were no loaner cars available. More

You can trust these guys! Shaun Wangen and Kenny Nguyen are the A team. Audi Grapevine as a whole are great communicators and it is clear they take care of their customers in e Shaun Wangen and Kenny Nguyen are the A team. Audi Grapevine as a whole are great communicators and it is clear they take care of their customers in every scenario. If you ever have a concern, bring it up to them and they will do everything they can to make things right and give you the best experience possible. Highly recommend trusting these folks with your business. More

Great service Upon arriving at the dealership, I was approached by a very pleasant gentleman that asked my name. He went inside and the Service Advisor Mr Burns was Upon arriving at the dealership, I was approached by a very pleasant gentleman that asked my name. He went inside and the Service Advisor Mr Burns was ready to assist me with any concerns. While waiting he also kept me updated which I definitely appreciated. The estimated time for the service visit to what he initially anticipated which was also a welcome surprise, too. More

Thorough review of work needed He explained what work was being done and needed to be done in the future. He was very nice and patient with all my questions. He explained what work was being done and needed to be done in the future. He was very nice and patient with all my questions. More