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Audi Grapevine

Grapevine, TX

4.7
1,094 Reviews

1260 E State Hwy 114

Grapevine, TX

76051

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Showing 1,094 reviews

August 25, 2024

I have had nothing but great experiences at Audi Grapevine. Jeff was awesome. This is my second E-tron and I love it. More

by RemyElle
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Lasseter
Aug 31, 2024 -

Audi Grapevine responded

Hi, we're happy you found our staff to be so supportive during your experience here at Audi Grapevine. We hope you have a great day!

August 24, 2024

Today’s service was amazing. It was in time and precisely. I feel like a have a brand new car. Thanks! More

by Vitis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith
Aug 31, 2024 -

Audi Grapevine responded

Hi, we are very happy to have provided you with such a positive experience! Thank you again for leaving us this response!

August 20, 2024

Friendly, professional and prompt service. Only negative is getting a loaner car can sometimes be a challenge More

by Pradeep
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
Aug 23, 2024 -

Audi Grapevine responded

Thank you for bringing this to my attention. I apologize for this negative experience you had with us. I would like an opportunity to fix this and earn your business, please contact me at czamora@audigrapevine.com. I look forward to speaking with you. Cris Zamora, Service Director

August 19, 2024

I have been very happy with the high level of service I have received from this dealership’s service department. This most recent time I had a fender bender and was concerned about the battery on my electr More

by Boutris.n
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelvin, Jonathan
Aug 23, 2024 -

Audi Grapevine responded

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

August 19, 2024

Great service and better people…thank you Keith. Love getting my car washed. We couldn’t stay and wait for the car to be serviced, and even though I know they were busy someone graciously drove us h More

by susiebulaich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith ? and the service kid (20 yrs old, dark hair)
Aug 23, 2024 -

Audi Grapevine responded

Hi, thank you for your kind review; we are happy to pass along your comments to Keith! Please don't hesitate to reach out to us if there's anything more we can do!

August 17, 2024

This dealership seems not to have enough loaner vehicles even for major repairs that require several days for completion. More

by Behrooz
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tran, Larry
Aug 21, 2024 -

Audi Grapevine responded

Thank you for bringing this to my attention. I apologize for the inconvenience you've experienced with the availability of loaner vehicles. I understand how crucial it is to have reliable transportation during extended repairs. I would like the opportunity to address your concerns and find a solution that meets your needs. Please contact me directly so we can discuss this further. I look forward to speaking with you. Cris Zamora Service Director czamora@audigrapevine.com

August 13, 2024

Great service. Nice communication, friendly and respectful. Business was handled appropriately! Thanks for the work, it’s much appreciated! More

by corey_anderson011
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sal Murillo
Aug 16, 2024 -

Audi Grapevine responded

Hello, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 08, 2024

Always friendly, efficient to take care of car and to help us get transportation home since we have one car. More

by evielarimore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Dowd
Aug 10, 2024 -

Audi Grapevine responded

Hi, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!

August 03, 2024

Amazing customer service and all around experience every time I visit. Quick service turnaround time. More

by tskenney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve
Aug 07, 2024 -

Audi Grapevine responded

Hi, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

August 03, 2024

This dealership has provided excellent service since I purchased my vehicle. Steven was very helpful and went over everything a out the car. More

by Barb Brown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Chapman
Aug 07, 2024 -

Audi Grapevine responded

Hello, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!

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