Audi Glenwood Springs

Everyone is always pleasant and professional at Audi. Everyone is always pleasant and professional at Audi Glenwood Springs. The waiting area is always clean and user-friendly. Overall its the easiest and Everyone is always pleasant and professional at Audi Glenwood Springs. The waiting area is always clean and user-friendly. Overall its the easiest and most reliable mechanic's service in the valley. Makes having an Audi a great experience. More

New lease car Had to get a new lease, met Kyle, and enjoyed his honest approach. It was a nice experience working with him. We communicated often so they could get Had to get a new lease, met Kyle, and enjoyed his honest approach. It was a nice experience working with him. We communicated often so they could get the car that I wanted. More

Recall repairs I had a good experience getting two recall-related repairs done: the replacement of defective airbags, and the replacement of catalyst in the catalyt I had a good experience getting two recall-related repairs done: the replacement of defective airbags, and the replacement of catalyst in the catalytic converter system. The only reason I am not giving five stars is because the process of scheduling the repairs was frustrating. I called several times to get in the schedule and was told each time, “we’ll order the parts and then call to let you you know when to come in”. Each time, no call came and I had to start all over again. The whole process took several months. I had to force the issue after about the fourth time I called in order to get some attention. After that unpleasant conversation I finally got in the schedule, and everything was completed satisfactorily. More

New Q 7- Great Sales Person First time driving and Audi but the dealership was more than willing to stay late on a Saturday for me to come and test drive all the vehicles I want First time driving and Audi but the dealership was more than willing to stay late on a Saturday for me to come and test drive all the vehicles I wanted. Therefore I was sold on working with Glenwood Springs Audi and bought a new Q 7! More

Meets or exceeds service expectations every time We have been having our Q5 serviced at Audi Glenwood Springs for several years. We have to drive from Dillon so it is very important that the dealer We have been having our Q5 serviced at Audi Glenwood Springs for several years. We have to drive from Dillon so it is very important that the dealer is ready for our vehicle when we arrive. Audi Glenwood Springs has been straight forward and honest with every transaction that we have had with them. They have delivered on their promises and met time and budget. They also offer a complimentary shuttle service to downtown Glenwood Springs that helps us pass the time (and stimulate the Glenwood Springs economy) while we wait on the servicing of our vehicle. Many thanks to Chris and his team at Audi Glenwood Springs. More

Great Service I've always (over 4 yrs) had very good service from this dealership. They are quick and professional. They try very hard to meet your schedule requi I've always (over 4 yrs) had very good service from this dealership. They are quick and professional. They try very hard to meet your schedule requirements. More

My 2014 Audi Q5 experience Thanks Chris for the opportunity to respond to your request. Since all of the service on my vehicle has been done at your location, my contacts have Thanks Chris for the opportunity to respond to your request. Since all of the service on my vehicle has been done at your location, my contacts have been with Duane, and now with Zak. Both have been excellent to work with and I can only heap praise and complements on my experience them and others in your staff You also mentioned other Audi dealers in general and following is my most recent experience. My last service with you was on August 15, 2018. However less than a month later while traveling on US Hwy 95 between Quartzite and Yuma Arizona, the Q5 died. With no power steering or P brakes I did get to the shoulder to stop. There was no sputtering or other indications of problem, it just quit. The EPC light was on as was the orange engine picture. so the instructions are to get to the nearest Audi dealer. The temperature was 104 degrees. Fortunately 911 answered and I was able to arrange for a tow to the San Diego dealership the next day.Sept 14. Since I had business in San Diego over the weekend I George the customer service rep who advised that the necessary parts would have to come from Los Angeles. Without going into total detail, I was notified on Thursday Sept 20 that parts would have to be shipped from Germany,parts that would not arrive til the week of Sept 24. I did speak to Zak who said that the EPC light could mean many things. I did contact Audi America on Sept 19 who said they would try to assist the dealer in finding parts. I am now back in Vail with a rented vehicle awaiting word about the Q5. My last contact with San Diego Audi was Friday September 28 with more advice that parts were still not available. San Diego has now had the car for 16 days with no advice on an expected repair date. My thoughts when the engine quit on 13 Sept was how lucky I was to not be passing another car on US 95.on this two lane road with high speed traffic in both directions. I apoligize for the above essay. My concern is not with your dealership, but with the Safety issue with the Q5. More

Very accomodating, try to do service so as wait time minimal Have owned Audi's since 2002. Love the cars.The dealership is very accommodating as to service and sales. Everyone at dealership is polite and sincere Have owned Audi's since 2002. Love the cars.The dealership is very accommodating as to service and sales. Everyone at dealership is polite and sincerely wants to please the customer. More

Another great experience at Audi of Glenwood Springs I always enjoy having my Audi Q-7 serviced with Zach and the professional team at Audi of Glenwood Springs. Everything was done right and on time as p I always enjoy having my Audi Q-7 serviced with Zach and the professional team at Audi of Glenwood Springs. Everything was done right and on time as promised. They are a pleasure to work with. More

Audi service The service staff was polite and informative. Since the maintenance was going to take a couple hours, we were lent a courtesy vehicle to spend some ti The service staff was polite and informative. Since the maintenance was going to take a couple hours, we were lent a courtesy vehicle to spend some time in Beautiful Glenwood. More