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Audi Gilbert
Gilbert, AZ
44 Reviews
Audi Gilbert is Arizona's newest and most state-of-the-art Audi dealership. The 40,000 sq. ft., two-story facility includes a 9 vehicle showroom, dedicated Audi Sport fitment center, 2 indoor vehicle delivery bays, and fully enclosed & air-conditioned client Service Reception and Service Repair areas. Offering a wide range of amenities, such as complimentary courtesy loaner vehicles, multiple client lounges, children's play area, as well as lifestyle and apparel boutiques, Audi Gilbert is designed with client comfort and convenience in mind. Located just North of the Santan 202 Freeway on Gilbert Road, Audi Gilbert is the East Valley's newest destination for automotive luxury.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 8:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 5:00 PM
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Showing 44 reviews
January 22, 2020
worst car buying experience ever! At the bank getting cash after dealing on a car. Told the salesman I would be there in 30 minutes to buy the car. While I'm at the teller I get a ca At the bank getting cash after dealing on a car. Told the salesman I would be there in 30 minutes to buy the car. While I'm at the teller I get a call to tell me the car had just been purchased. What!! I said I would be right there. The salesman and the manager met me at the door with my cashier check in hand. They said the other guy bought the car and they had to allow him to "finish the process" of deciding if he wanted to buy the car. What kind of logic is that...? I said I thought I finished the process and committed to buying the car. The salesman and I both agreed we had a deal. The manager must have had another salesman that got more money so----the heck with any sale to me. What poor culture. Feel bad for the salesman. Lack of integrity, lack of character....poor culture to work...Don't go there. Even if they have your sale done, money in hand....if a better deal walks through the door...that's the end of your process. So at this dealership just remember that when you say "ok I'll buy the car" what they say is "ok, we'll sell you the car unless a better deal comes along before you drive it off the lot!!!" it wasn't the salesman...it was the sales manager who "managed the process!" . More
by pclement18
Employees Worked With
Ben Beltran
December 14, 2019
A True Blue Great Guy! Working with Mr. Ed Himes was an enjoyable experience, he worked very hard on our behalf! And showed he was more interested in the customer relationsh Working with Mr. Ed Himes was an enjoyable experience, he worked very hard on our behalf! And showed he was more interested in the customer relationship than just the sale of a car. More
by KSN
Employees Worked With
Ed Himes
November 04, 2019
Would have been 5 stars for the dealership but purchasing a car with Gary was the absolute worst experience of my life! I should have bought else where. Only reason I didn’t is because they had the specific a car with Gary was the absolute worst experience of my life! I should have bought else where. Only reason I didn’t is because they had the specific Audi I was looking for. More
by JamesD1221
Employees Worked With
Gary Seegan
October 17, 2019
Old Fashion Bait and Switch Awful! Made a deal with Evan Synder over the phone as the costco rep. Deal was with no money down. All reviewed last night on the phone. Drive 35 Awful! Made a deal with Evan Synder over the phone as the costco rep. Deal was with no money down. All reviewed last night on the phone. Drive 35 miles to meet at 2pm. Not only was he not ready for me, but he tried to use the old bait and switch tactic and now get me to pay a downpayment of $3000. To make matters worse, the Sales Manager tried to blame it on me and a lack of communication. Matters like this that make the whole auto industry have a bad reputation. This was right out of the movie "used cars". Pretty slimy. Go elsewhere, find someone who is upfront and does not pull this stuff. Bad business More
by Steve
Employees Worked With
Evan Snyder, John Spindt
February 15, 2019
Service Travis in the service department was friendly, knowledgeable, and efficient. I was in for a 25000 mile service and he explained Audi Care to me and Travis in the service department was friendly, knowledgeable, and efficient. I was in for a 25000 mile service and he explained Audi Care to me and let me know this service was covered. He also had the car completed and washed in the promise time. Highly recommend More
by Debstarita23
Employees Worked With
Travis Lee
February 09, 2019
2017 A3 quattro transmission issue First off before I tell my story, I just want to say my experience with Audi of Gilbert service department was unbelievable and top notch. My service First off before I tell my story, I just want to say my experience with Audi of Gilbert service department was unbelievable and top notch. My service consultant Al Rizzo was extremely professional, friendly and would give him 6 stars if I could. He listened to everything I had to say and did not rush me in and out like I was just another number.. I bought my 2017 Audi new from the Chandler dealer and have been having transmission issues for about 8 months. I took the car in 4 times to the Chandler service department and was told everything was normal and no issues.. I took my Audi in to the Gilbert dealer and they found the issue the first time and the car runs like new. The experience I had with the Gilbert dealership just made me feel like they really care for the customers and that I was not just another number. Just wanted to say thanks to Al Rizzo for his help and that Audi of Gilbert has won my business for life. More
by MJHURSTY
Employees Worked With
Al Rizzo
January 31, 2019
20000 Mile Service on my Q7 Jason Brown was at Audi North Scottsdale from the beginning and now he is the Service Manager at Audi Gilbert. He is one of the best Audi Customer ca Jason Brown was at Audi North Scottsdale from the beginning and now he is the Service Manager at Audi Gilbert. He is one of the best Audi Customer care people in America. Al Rizzo has also joined Jason at the new place. This dealership has some great folks that know how to service a car. New dealership, new facility, smaller (for now) with that family feeling. Looking forward to many years ahead with my Q7 and A6. Thanks Jason and Team More
by donpetty
Employees Worked With
Jason Brown, Al Rizzo
January 25, 2019
Excellent Service and Professional and Friendly Atmosphere I was thought to know service and professionalism and along comes Jason and Travis...Both of which not only displayed personal attention to our needs I was thought to know service and professionalism and along comes Jason and Travis...Both of which not only displayed personal attention to our needs but they were caring and informative beyond any experience we have had in over 30 years of dealership relationships. We will continue to support and recommend Gilbert Audi and feel completely obligated to make our next Audi purchase right here at Gilbert Audi. More
by Coach
Employees Worked With
Sam Tonaibeche, Travis Lee, Jason Brown
January 23, 2019
Best Service Team in the Country Jason Brown and his team are by far the best in the country! We would travel far and wide to follow him! Thanks, Jason and team! Jason Brown and his team are by far the best in the country! We would travel far and wide to follow him! Thanks, Jason and team! More
by AudiFan
Employees Worked With
Jason Brown, Al Rizzo
January 22, 2019
30000 Mile Audi Service My Q3 needed the 30k mile service and the entire team did a great job! I was kept up to date on the progress and even chatted with Adian in the Sales My Q3 needed the 30k mile service and the entire team did a great job! I was kept up to date on the progress and even chatted with Adian in the Sales Dept. I will definitely be back! Plus, washed AND vacuumed my car. So impressed!! More
by AudiLove
Employees Worked With
Adian Sear, Travis Lee, Jason Brown, Will Stephenson
