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Audi Fresno - Service Center

Fresno, CA

4.9
735 Reviews

735 Reviews of Audi Fresno - Service Center

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August 02, 2021

We love this dealer! Service techs are great and very knowledgeable. They even tell us if some services are not needed even if they are due. Definitely makes the next vehicle an Audi. More

by AMANDALEW717
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hugo Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Serpa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2021 -

Audi Fresno responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. We look forward to seeing you again! Kind Regards, Your Audi Fresno Team 888-686-4289

August 01, 2021

The dealership is very professional, the staff knowledgeable and helpful. I was impressed by how they kept me updated on the status of the service of my car. Happy with my overall experience. More

by ashveerhayer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Serpa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Ocegueda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2021 -

Audi Fresno responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Audi Fresno. Please don't hesitate to reach out if you need anything else. Kind Regards, Your Audi Fresno Team 888-686-4289

August 01, 2021

Great service, was able to get a loaner car for the day.. Hugo was helpful in answering my questions regarding warranty information for my lease!! More

by mwagner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hugo Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2021 -

Audi Fresno responded

Thank you for the kind words for Hugo in our service department! We look forward to sharing your compliments with him and don't hesitate to let us know if we can be of further assistance. Kind Regards, Your Audi Fresno Team 888-686-4289

August 01, 2021

They didn’t fill up my oil Which I told them it Needs to They didn’t fill up my oil Which I told them it Needs to be I got back to my car and I was going hard on the car thinking it was good with oil To More

by mohammevrrct74
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
Hugo Gutierrez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2021 -

Audi Fresno responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Kind Regards, Your Audi Fresno Team 888-686-4289

July 31, 2021

Service is always exceptional and this time around was no different. Hugo provided great service and communication throughout the entire process. I am pleased with my visit. More

by JULIO_ZELAYA29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hugo Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2021 -

Audi Fresno responded

Thank you, Julio! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Audi Fresno. Kind Regards, Your Audi Fresno Team 888-686-4289

July 30, 2021

Bryan was on top of everything. He listened to what issues I wanted inspected and noted my requests on the service sheet. Excellent service and hospitality. More

by faceoffiveko
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Serpa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2021 -

Audi Fresno responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Kind Regards, Your Audi Fresno Team 888-686-4289

July 30, 2021

Prompt, professional, thorough, courteous, efficient. The facility is very clear. Loaner car process was seamless and the car was very clean. The service coordinator was most pleasant and helpful. More

by drtmdinc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Campuzano
Jul 31, 2021 -

Audi Fresno responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Kind Regards, Your Audi Fresno Team 888-686-4289

July 24, 2021

This dealer is outstanding. I’m on my 4th Audi, and purchased 2 from this dealer. They can provide a loaner car if you need one while your vehicle is in service. They are friendly and do great work. More

by RADSMITH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shane Atkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hugo Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Serpa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2021 -

Audi Fresno responded

Thank you for choosing Audi Fresno, your feedback and rating mean a lot to us. We're glad Bryan and our team were able to help, and we hope to see you again! Kind Regards, Your Audi Fresno Team 888-686-4289

July 24, 2021

Told car would be ready by 4:00 that day & it wasn't until 4:00 the following day. No call first day that it would not make timeline. More

by ADCOTA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Serpa
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2021 -

Audi Fresno responded

We appreciate your business and our team looks forward to serving you again soon! Kind Regards, Your Audi Fresno Team 888-686-4289

July 23, 2021

I appreciated the great service you did on my car. The people that helped me were very courteous. Bryan made me feel comfortable while I waited for my ride. The hospitality was great! Loved the cappuccin More

by GOURMETGLO1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Serpa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2021 -

Audi Fresno responded

Thanks for sharing your thoughts about your experience working with Bryan here at Audi Fresno. We appreciate your business and hope to see you again soon! Kind Regards, Your Audi Fresno Team 888-686-4289

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