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Audi Fresno - Service Center

Fresno, CA

4.9
735 Reviews

735 Reviews of Audi Fresno - Service Center

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August 14, 2021

Staff is always welcoming and professional. Friendly staff and they answer all my questions and explain the service I will receive. Great experience. Hugo is always helpful, thank you Hugo. More

by jmgalindo2972
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hugo Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2021 -

Audi Fresno responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Kind Regards, Your Audi Fresno Team 888-686-4289

August 13, 2021

Sorry but I’m a little upset this time. Kept my car for 2 days and didn’t find anything. They washed it so as soon as I left, all the warnings were beeping at me. Same problem I brought it in for. More

by jbfarms2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Hugo Gutierrez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Serpa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2021 -

Audi Fresno responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Kind Regards, Your Audi Fresno Team 888-686-4289

August 12, 2021

Jerry was very professional and courteous. Really enjoyed working with him to get my car repaired. I have been bringing my cars to your dealership for years and have been very satisfied with the service More

by prophetelm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry
Aug 13, 2021 -

Audi Fresno responded

Thank you! Jerry and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Audi Fresno. Kind Regards, Your Audi Fresno Team 888-686-4289

August 08, 2021

I have always received excellent service at Audi Fresno. They are very friendly, welcoming, efficiant, and have done great work on my car. They provide shuttle service when needed and have a clean and com More

by MICHELLEH77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Serpa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2021 -

Audi Fresno responded

Thank you, Michelle, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Kind Regards, Your Audi Fresno Team 888-686-4289

August 07, 2021

Friendly customer service highly recommend Porsche service department for expected service at a reasonable price. My Porsche Panamera was in for major repairs with a oil leak at the cam shaft cover.th More

by JWT0433
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shane Atkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerry Campuzano
Aug 08, 2021 -

Audi Fresno responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Kind Regards, Your Audi Fresno Team 888-686-4289

August 07, 2021

All staff were outstanding and services performed were excellent. I would recommend any Audi owner to use Fresno Audi for all service needs. Thank you Fresno Audi. More

by RDSIMPSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hugo Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2021 -

Audi Fresno responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Audi Fresno! Kind Regards, Your Audi Fresno Team 888-686-4289

August 06, 2021

Very welcoming. Always take good care.They explain Very welcoming. Always take good care. They explain everything and try to fix the problem within two days most of the time. Good customer service.. More

by PRADKAMBOJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hugo Gutierrez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Serpa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2021 -

Audi Fresno responded

Thank you for choosing Audi Fresno. We appreciate your feedback and great rating. We're glad we were able to help, and we hope to see you again! Kind Regards, Your Audi Fresno Team 888-686-4289

August 06, 2021

The service is friendly, of excellent quality, and extremely respectful and careful with the vehicle. But, a couple of hiccups this time. I had to wait over a week to schedule an appointment for a 25, More

by rthurman9851
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Serpa
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2021 -

Audi Fresno responded

Thank you for taking the time to share your feedback with us. We'll be sure to share your comments with our team. We appreciate your business, and our team looks forward to serving you again soon! Kind Regards, Your Audi Fresno Team 888-686-4289

August 04, 2021

Everyone is very friendly, they are very polite and professional. Overall great customer service. Really like that the offer loaner vehicle, even though last I was not able to get one. So I was offer a More

by xochico2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Serpa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2021 -

Audi Fresno responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Audi Fresno. Kind Regards, Your Audi Fresno Team 888-686-4289

August 04, 2021

Everything was taken care of as promised. The rates were cheaper than third party repair shops, and the service was excellent! Would Audi Fresno recommend highly! More

by VY33498
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Serpa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Ocegueda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2021 -

Audi Fresno responded

Thank you for sharing your thoughts about your excellent experience with Audi Fresno. Thank you for helping to spread the word about us. We appreciate your business and hope to see you again soon! Kind Regards, Your Audi Fresno Team 888-686-4289

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