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Audi Fresno - Service Center

Fresno, CA

4.9
735 Reviews

735 Reviews of Audi Fresno - Service Center

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September 11, 2021

Great group of first class service Dept who are professional, friendly, and get the job done. They treated me with respect and were knowledgeable enough to answer questions about the service being More

by Mr Terrific
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dorsey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hugo Gutierrez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Serpa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean LaBonte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Singh
Sep 12, 2021 -

Audi Fresno responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Kind Regards, Your Audi Fresno Team 888-686-4289

September 09, 2021

I had a good customer service. And was explained what my services was going to be done. My vehicle does need another service and I was notified. More

by dolly.da77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry
Sep 09, 2021 -

Audi Fresno responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Audi Fresno. Kind Regards, Your Audi Fresno Team 888-686-4289

September 09, 2021

Jerry was very knowledgeable and very friendly. He went Jerry was very knowledgeable and very friendly. He went over everything with me and explained well. All was done with my car and is very pleased. More

by gdias
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry
Sep 09, 2021 -

Audi Fresno responded

Thank you so much for your excellent review! We are so glad that Jerry had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Audi Fresno. Please don't hesitate to reach out if you need anything else. Kind Regards, Your Audi Fresno Team 888-686-4289

September 09, 2021

I was greeted promptly upon arrival. The check in process went quickly. I was notified when my car was ready for pick up. The staff was helpful. More

by CLBOBADILLA3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hugo Gutierrez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2021 -

Audi Fresno responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Audi Fresno, we look forward to having you as one of our valued customers for many more years to come! Kind Regards, Your Audi Fresno Team 888-686-4289

September 05, 2021

My A4 wasn’t washed properly, I didn’t get all I requested done, and was never given a service sheet showing the status of all of the wear and tear parts on the vehicle More

by MATTHORNEVR6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hugo Gutierrez
2.0
This rating includes all reviews, with more weight given to recent reviews.
September 02, 2021

Service advisor, Hugo, was very courteous and kept me updated on the status of my automobile. I am confident that any issues with my car will be addressed and/or brought to my attention. More

by lisaalvarado
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hugo Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2021 -

Audi Fresno responded

Thank you, Lisa, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Kind Regards, Your Audi Fresno Team 888-686-4289

September 01, 2021

Great, friendly service! Our loaner car was ready when we arrived. Jerry answered all our questions and had our car ready as he promised. Great experience! More

by PIUME
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shane Atkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerry Campuzano
Sep 01, 2021 -

Audi Fresno responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Audi Fresno. Kind Regards, Your Audi Fresno Team 888-686-4289

September 01, 2021

Great customer service.Very short wait time. Great customer service. Very short wait time. Professional and courteous. Very nice rental car. It was a pleasant experience and we look forward More

by SCMITIR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Serpa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2021 -

Audi Fresno responded

Thank you for choosing Audi Fresno, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Kind Regards, Your Audi Fresno Team 888-686-4289

September 01, 2021

The service employee was very knowledgeable. Treated us The service employee was very knowledgeable. Treated us with kindness and very friendly. The service was done quickly and very professionally. I wi More

by Will
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Ocegueda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2021 -

Audi Fresno responded

We appreciate your business, Will, and our team looks forward to serving you again soon! Kind Regards, Your Audi Fresno Team 888-686-4289

August 28, 2021

Hugo is the Best service advisor. Very friendly and knowledgeable. I would recommend this place for their Audi service to any one. Hugo is five stars. More

by Patel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hugo Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2021 -

Patel responded

Go ahead

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