Audi Fresno - Service Center

Outstanding service Service manager, Matt Cherrington, was again very helpful in scheduling my service on my Porsche. It had to be towed from out of the Fresno area for t Service manager, Matt Cherrington, was again very helpful in scheduling my service on my Porsche. It had to be towed from out of the Fresno area for the repairs. Matt helped with the arrangements and the repair while I remained at my primary home in Santa Maria. All of my dealings at the Fresno Porsche has been outstanding as expected. More

excellent service service department always excellent service. always enjoy working with hugo gutierrez. so easy and friendly to work with. service always completed on service department always excellent service. always enjoy working with hugo gutierrez. so easy and friendly to work with. service always completed on time. can"t say enough! More

SERVICE IS SECOND TO NONE!!!!! I pulled up with a minor issue with my Q7 that i purchased from Fresno Audi and without an appt. the tech came out and fixed the issue for me in minut I pulled up with a minor issue with my Q7 that i purchased from Fresno Audi and without an appt. the tech came out and fixed the issue for me in minutes. and i was on my way. My service Rep Bryan Serpa is amazing and is always there with a smile and ready to help! AUDI customer for life!!!! More

Great experience What an awesome dealership. The service was quick and they made me feel like an important customer. The facility was like a car museum and the staff What an awesome dealership. The service was quick and they made me feel like an important customer. The facility was like a car museum and the staff were super friendly. They even washed my car inside and out for no charge. More

Best Service Ever Abel went above and beyond his line of duty to help diagnose and fix our car that broke down on a trip from LA to SF. His dedication to serving the cu Abel went above and beyond his line of duty to help diagnose and fix our car that broke down on a trip from LA to SF. His dedication to serving the customer has reinvigorated my trust in dealership service centers and he has single handedly driven our family to be loyal to Audi Fresno. More

Wonderful Servicw As usual the AUDI service department did a great job. Recall and regular warranty work done professionally and within the estimated time. Courtesy ve As usual the AUDI service department did a great job. Recall and regular warranty work done professionally and within the estimated time. Courtesy vehicle to use while my TTS was being service a great accommodation. More

Customer service Went into have the Def refilled in my 2015 q7. Found out the transfer pump was not functioning correctly. Audi didn’t cover the cost because we were 3 Went into have the Def refilled in my 2015 q7. Found out the transfer pump was not functioning correctly. Audi didn’t cover the cost because we were 3,000 miles out of warranty. Despite the fact that I have had issue with different aspects of the diesel system. Audi Fresno covered the cost of the part and the labor. Couldn’t be happier with the service we received. More

Great service Good customer service. Professional and knowledgeable about the car. Veteran friendly and straight to the point. Trust worthy. My car was fixed, Good customer service. Professional and knowledgeable about the car. Veteran friendly and straight to the point. Trust worthy. My car was fixed, starting a good relation ship with this dealer. More

Great Service Everyone was very helpful and the loaner was very benificial. I will definitely buy the Audi care in the future. Abel was a great help. Everyone was very helpful and the loaner was very benificial. I will definitely buy the Audi care in the future. Abel was a great help. More

A great introduction to Audi This is my first Audi and I waited a long time to get one. Audi's are different and complicated (good things) and the Service Center folks make ever This is my first Audi and I waited a long time to get one. Audi's are different and complicated (good things) and the Service Center folks make everything easy to understand, you know what it's going to cost, why we're doing what we're doing and they go out of their way to accommodate both odd questions and the life interruption that getting serviced entails. In the short time that I've owned my 2017 A6, I've needed a 20k & a 30k check, had a major recall done (fuel rails) and a rat chewed the HVAC pressure sensor wire; shutting down my A/C. All were handled to perfection, took way shorter than I expected and the cost was way more reasonable than I had been led to expect with Audis. I think it should also be noted that I received this service, despite not buying the Audi I test drove there, but from another source. It didn't matter. All of this has been a serious surprise and a heck of a lot different than most dealership experiences, of which I have had quite a few. Special thanks should be given for outstanding service, above and beyond, to Abel Lopez and Bryan Serpa. More