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Audi Fresno - Service Center

Fresno, CA

4.9
735 Reviews

735 Reviews of Audi Fresno - Service Center

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October 06, 2021

The service man Hugo nice, Save me money that i don t need. And i get car wash too :-) More

by walterchu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hugo Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2021 -

Audi Fresno responded

Walter, Thank you for choosing Audi Fresno, your feedback and rating mean a lot to us. We're glad Hugo was able to help, and we hope to see you again! Kind Regards, Your Audi Fresno Team 888-686-4289

October 02, 2021

Excellent service with excellent communications. From the time the appointment was set until the job was completed communication and followup was perfect. More

by LPIRES0
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jesse Aguila
Oct 03, 2021 -

Audi Fresno responded

Thanks for sharing your thoughts about your experience with Audi Fresno. We appreciate your business and hope to see you again soon! Kind Regards, Your Audi Fresno Team 888-686-4289

October 01, 2021

Hugo in service is the bomb! Everyone, Brian in service,, including those I don't see, the techs, are THE ABSOLUTE BEST. I have NEVER HAD an an issue with your folks' service. Complements to Nanette too! D More

by LROLLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hugo Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Serpa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Ocegueda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nanette, can't forget the voice behind the name, Ed Durate, Edwin Mora, Tyler Norman, Juan Marquez, Joseph Montes, Anthony Urbano
Oct 03, 2021 -

Audi Fresno responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Audi Fresno. Kind Regards, Your Audi Fresno Team 888-686-4289

September 30, 2021

Professional and courteous service. Done when they said it would be. Tire prices are actually competitive with online tire sales. More

by TWOWINGBOYS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry campuzano
Sep 30, 2021 -

Audi Fresno responded

Thank you for your business. We appreciate you taking the time to leave us a review. If there is anything we can assist you with in the future, please let us know. We're always happy to help. Kind Regards, Your Audi Fresno Team 888-686-4289

September 29, 2021

Nathan is an excellent customer service representative. While it takes a while to get an appointment with a loan vehicle, service is prompt and very professional. More

by TIMLOGOLUSO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Ocegueda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2021 -

Audi Fresno responded

Tim, Thank you for the kind words for our service department! Nathan and our team look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Kind Regards, Your Audi Fresno Team 888-686-4289

September 28, 2021

It was a smooth service! Staff was friendly as always and kept me informed in the progress of my car. More

by LKCHULA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Ocegueda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2021 -

Audi Fresno responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Audi Fresno. Please don't hesitate to reach out if you need anything else. Kind Regards, Your Audi Fresno Team 888-686-4289

September 26, 2021

Problem not corrected! Then engine light came once we got home. Then got no return response to let them know about problem. Said easy fix, but problem is still there. More

by SCOTTIE.BURROUGH23
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Hugo Gutierrez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : ?Abel
Oct 13, 2021 -

Audi Fresno responded

We're sorry, Scottie, that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Kind Regards, Your Audi Fresno Team 888-686-4289

September 26, 2021

The Excellent service and friendly staff made my experience at Audi pleasurable. I’ll be back. More

by debbielong9724
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Serpa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Ocegueda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2021 -

Audi Fresno responded

Thank you! We appreciate your business, Debbie, and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Audi Fresno. Kind Regards, Your Audi Fresno Team 888-686-4289

September 23, 2021

Brian was great, I only wish you didn’t take a month to get an appointment but the appointment was easy More

by bierboo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Serpa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2021 -

Audi Fresno responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Bryan took good care of you. Thank you again for choosing Audi Fresno, we look forward to having you as one of our valued customers for many more years to come! Kind Regards, Your Audi Fresno Team 888-686-4289

September 22, 2021

Service representatives always very responsive to questions & concerns and have been able to provide information needed. More

by LYNDAGRAY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hugo Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Ocegueda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2021 -

Audi Fresno responded

Lynda, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Kind Regards, Your Audi Fresno Team 888-686-4289

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