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Audi Fresno - Service Center

Fresno, CA

4.9
735 Reviews

735 Reviews of Audi Fresno - Service Center

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January 15, 2021

Vehicle hood was painted in a previous visit and needed to bring vehicle back for protective coating. Made appointment but was postponed due to over booking and when vehicle was brought in for coating was More

by TUBEDUDE
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Hugo Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2021 -

Audi Fresno responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Audi Fresno. Kind Regards, Your Audi Fresno Team 888-686-4289

January 15, 2021

My first time owning an Audi. I’ve always had VW’s. I must say the showroom is gorgeous and service has been very professional and courteous. Bonus before Covid when coffee area was up and running! Every More

by SANDRAJGAITHER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Serpa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2021 -

Audi Fresno responded

Thank you so much, Sandra, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Audi Fresno. Please don't hesitate to reach out if you need anything else. Kind Regards, Your Audi Fresno Team 888-686-4289

January 15, 2021

Everyone in the Service department goes above and beyond to provide excellent timely service! I never dread having to take my car to Audi for service! More

by SLOANIEM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hugo Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Serpa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Ybarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Van Vliet
Jan 17, 2021 -

Audi Fresno responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Kind Regards, Your Audi Fresno Team 888-686-4289

January 09, 2021

Always so friendly and nice ! Every time I come here I feel so welcomed and I am always taken care of! Thank you guys so much! More

by Elizabeth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hugo Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2021 -

Audi Fresno responded

Thank you, Elizabeth! We appreciate your business and our team looks forward to serving you again soon! Kind Regards, Your Audi Fresno Team 888-686-4289

January 08, 2021

Service was, for the most part, a good experience. However, I was not notified that my vehicle would have to be kept overnight until after 4:00 in the afternoon. I had a loaner vehicle and felt somewh More

by NONE3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Serpa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2021 -

Audi Fresno responded

Thank you for choosing Audi Fresno,. Your feedback and rating mean a lot to us. We're glad Bryan was helpful. We hope to see you again! Kind Regards, Your Audi Fresno Team 888-686-4289

January 07, 2021

Everything was handled well - the check in, they provided me with a ride, the car was finished when they said it would, and it was nice when I picked it up. All was good! More

by Bill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Serpa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2021 -

Audi Fresno responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Audi Fresno, we look forward to having you as one of our valued customers for many more years to come! Kind Regards, Your Audi Fresno Team 888-686-4289

January 07, 2021

Really great service! Working with Jerry Campuzano has been a pleasure. He listens very well. And if I have to wait while the service is done, I don’t mind admiring the great cars on display! More

by CARTER8683@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Cawthon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dorsey Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shane Atkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerry Campuzano, Gary Singh
Jan 08, 2021 -

Audi Fresno responded

Carter, Thank you so much for your excellent review! We are so glad that Jerry had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Audi Fresno. Please don't hesitate to reach out if you need anything else. Kind Regards, Your Audi Fresno Team 888-686-4289

January 01, 2021

Great service and value was able to detect another issue and complete the repair within the time allotted . Always happy to recommend Bryan and the team at Audi More

by JONESCLAN97
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Serpa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2021 -

Audi Fresno responded

We appreciate your business, Bryan and our team looks forward to serving you again soon! Kind Regards, Your Audi Fresno Team 888-686-4289

December 30, 2020

It is always great working with Hugo. I appreciate his responsiveness and his follow up with me. Thank you Fresno Audi. Thanks again, Chris Rendino More

by clrpup
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Hugo Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2020 -

Audi Fresno responded

Thank you for your very kind review, Chris. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Hugo, here at Audi Fresno. Kind Regards, Your Audi Fresno Team 888-686-4289

December 30, 2020

Everyone there at Audi was very friendly! The service was great ! Needed help in finance and Cody had us out in no time at all answered all are questions. It was a great experience thanks ! More

by pimentelstacie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cody Smith
Dec 31, 2020 -

Audi Fresno responded

Thank you for choosing Audi Fresno, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Kind Regards, Your Audi Fresno Team 888-686-4289

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