Back

Audi Fresno - Service Center

Fresno, CA

4.9
735 Reviews

735 Reviews of Audi Fresno - Service Center

Sort by
January 24, 2021

Took vehicle in for regular service and the team found a couple bad parts that needed to be replaced. Warranty covered both items thankfully! Love the courtesy wash they always do. More

by anthonyksingh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hugo Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2021 -

Audi Fresno responded

Thank you, Anthony, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Kind Regards, Your Audi Fresno Team 888-686-4289

January 22, 2021

Great dealership, helpful, friendly and accommodating. The entire staff from sales to service is top notch. I would recommend anyone to this dealership. Large assortment of née and used cars. More

by DENNIS72
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Serpa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2021 -

Audi Fresno responded

Thank you, Dennis, it's great to hear that you had such an excellent experience. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Audi Fresno! Kind Regards, Your Audi Fresno Team 888-686-4289

January 22, 2021

Always great customer service;Staff is friendly & very Always great customer service; Staff is friendly & very knowledgeable. They always think of their customer first and offer loaner cars when availabl More

by chrlsglr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hugo Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2021 -

Audi Fresno responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! We love you, too! Kind Regards, Your Audi Fresno Team 888-686-4289

January 21, 2021

Very professional excellent service loved the loaner. Kept my car an extra 3 days but had a great time in the A5. One time I got a convertible 911....tempted to keep the loaner. More

by SWART94
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Serpa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2021 -

Audi Fresno responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience, and we are glad to hear you enjoyed driving your loaner! We will share your comments with our team, and we look forward to working with you again. Kind Regards, Your Audi Fresno Team 888-686-4289

January 20, 2021

Great service from Jerry and the tech Jeff. They always ensure I’m taken care of and the vehicle comes back in better condition than when I brought it in. More

by x98boardwell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry service provider and Jeff the tech
Jan 20, 2021 -

Audi Fresno responded

Thank you for choosing Audi Fresno, your feedback and rating mean a lot to us. We're glad Jerry and Jeff were able to help, and we hope to see you again! Kind Regards, Your Audi Fresno Team 888-686-4289

January 20, 2021

We have had our Audi for 5 years and Fresno Audi always takes care of us with any issue we may have. Their customer service is first rate for sure. More

by mmmfarms
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hugo Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Serpa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2021 -

Audi Fresno responded

I am glad to hear you had such a great experience, I will be sure to pass along your praise to Hugo, Bryan, and our service team. If you ever need anything in the future, please do not hesitate to reach out. From all of us at Audi Fresno, we thank you for choosing to make us a part of your family! Kind Regards, Your Audi Fresno Team 888-686-4289

January 19, 2021

Hugo was my service advisor he scheduled my appointment. He explained the service my car needed . Everything was done on time it was scheduled. I was really happy with service thanks . More

by Paul Bains
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hugo Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2021 -

Audi Fresno responded

Paul, Thanks for sharing your thoughts about your experience working with Hugo here at Audi Fresno. We appreciate your business and hope to see you again soon! Kind Regards, Your Audi Fresno Team 888-686-4289

January 18, 2021

After my last service I’m selling my 2015 Audi and going with a new brand/dealer. Vehicle was in for its CPO 85k service and was given all greens across the board only to get a follow up email a week later More

by Nick McGuire
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Everyone involved is culpable.
Feb 04, 2021 -

Audi Fresno responded

Providing a positive experience is our top priority. A manager will be reaching out to you to discuss this issue further. Thank you for your time, and hopefully, we can get to the bottom of this Kind Regards, Your Audi Fresno Team 888-686-4289

January 18, 2021

Customer service was great! Everyone was very kind , knowledgeable and helpful. I always had wonderful experience with them. I been their customer for almost 10 years and never had any problem with the More

by AMANTOOR83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Cawthon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shane Atkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hugo Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2021 -

Audi Fresno responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent service experience here at Audi Fresno, again! We appreciate being a loyal customer of 10 years!. Kind Regards, Your Audi Fresno Team 888-686-4289

January 16, 2021

Thank you Brian you’re the bestYou deserve a raise you’re the only reason why I would pay thousand dollars just for my services because if we weren’t there I would not be going to you guys but thank you trul More

by Sabrinavgonzales2015
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Serpa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2021 -

Audi Fresno responded

Sabrina, Thank you for your business and this review. We're happy to hear Bryan and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Kind Regards, Your Audi Fresno Team 888-686-4289

...
26
...