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Audi Fresno - Service Center

Fresno, CA

4.9
735 Reviews

735 Reviews of Audi Fresno - Service Center

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February 18, 2021

Nothing but good things to say about the service at this dealership. Hugo did a great job communicating with me and my car was finished within the time frame I was quoted. The courtesy vehicle I was given w More

by Kristen F.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Cawthon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hugo Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2021 -

Audi Fresno responded

Thank you for sharing your thoughts about your experience with Audi Fresno, Kristen. We appreciate your business and hope to see you again soon! Kind Regards, Your Audi Fresno Team 888-686-4289

February 16, 2021

I had a 9am appt scheduled for an oil change. My car was not ready until 1630 and I was not given a car wash as requested due to the amount of time that was taken for the oil change. I waited in the lobby u More

by Felicia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bryan Serpa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2021 -

Audi Fresno responded

Hello Felicia, Thank you for taking the time to submit a review. We are so glad Bryan did a great job assisting you as always. We truly appreciate your business. We apologize, however, for the unusually long wait for your oil change and that there was insufficient time left for a car wash. If you would like to further discuss your concerns, feel free to contact us at your convenience. Kind Regards, Your Audi Fresno Team 888-686-4289

February 16, 2021

My experience at Audi of Fresno was great! It felt as a valued customer and was treated extremely well. No hassle no issues. Great experience overall. More

by dfmadero
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Serpa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2021 -

Audi Fresno responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Audi Fresno, we look forward to having you as one of our valued customers for many more years to come! Kind Regards, Your Audi Fresno Team 888-686-4289

February 16, 2021

Audi of Fresno is the best. Hugo is a huge asset to your organization. He always takes such good care of me when I am there. More

by Wendy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hugo Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2021 -

Audi Fresno responded

Thank you, Wendy! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Audi Fresno. Kind Regards, Your Audi Fresno Team 888-686-4289

February 16, 2021

Exceptional service, thank you for making it easy for me, from making the appointment, getting a rental car, and having my car back to me in 2 hrs, thank you again More

by Monika.Sherburne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Ocegueda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2021 -

Audi Fresno responded

Thank you so much, Monika, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Audi Fresno. Please don't hesitate to reach out if you need anything else. Kind Regards, Your Audi Fresno Team 888-686-4289

February 14, 2021

I could not ask for better care and service. I always am comfortable driving away and feel that everything has been analyzed and handled to my satisfaction. More

by JAYNEOH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Serpa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2021 -

Audi Fresno responded

Jayne, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Kind Regards, Your Audi Fresno Team 888-686-4289

February 13, 2021

Awesome service! Hugo was very friendly and helpful. I left knowing my car was in good hands. I will most definitely return for car service. More

by MMCUTSHALL
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Hugo Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2021 -

Audi Fresno responded

Thank you so much for your kind words for Hugo, and for taking the time to leave us this wonderful feedback! Kind Regards, Your Audi Fresno Team 888-686-4289

February 12, 2021

I had a horrible experience and my car still isn’t fixed. I am so distraught over this whole situation. They refused to try to fix it.. it still has the same problem. More

by SEMMERSEN
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Shane Atkins
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Serpa
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Ocegueda
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vick Sharma
Mar 01, 2021 -

Audi Fresno responded

Providing a positive experience is our top priority, and we’re sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and see what we can do to help. If it’s possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Kind Regards, Your Audi Fresno Team 888-686-4289

Mar 01, 2021 -

SEMMERSEN responded

It seems as if the problems with the vehicle were ignored and dismissed.. The service department was dishonest about several situations. The service department refused to take my car in for the same problems stating that it is performing as designed.. I have never been so disappointed with a dealership. I don’t feel that my safety is a priority with this business..

February 11, 2021

I had to keep calling for updates on my car and if I didn’t not keep calling my car would probably be still there because the guy who helped me was not very good at calling me back when he said he would More

by RGUIBA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Hugo Gutierrez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2021 -

Audi Fresno responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We’d love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Kind Regards, Your Audi Fresno Team 888-686-4289

February 11, 2021

Excellent customer service! I would definitely recommend Fresno Audi for all my friends and family. I wish I could afford a brand new one for sure! More

by KBMASSEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hugo Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Serpa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Van Vliet
Feb 11, 2021 -

Audi Fresno responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Audi Fresno. Kind Regards, Your Audi Fresno Team 888-686-4289

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