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Audi Fresno - Service Center

Fresno, CA

4.9
735 Reviews

735 Reviews of Audi Fresno - Service Center

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March 24, 2021

Nearest dealership in my town & very happy w/ service & customer treatment. Look forward to years of continued help & working w/ Hugo Gutierrez for some years to come! More

by BANUELOS4JC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hugo Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2021 -

Audi Fresno responded

Thanks for sharing your thoughts about your experience with Hugo here at Audi Fresno. We appreciate your business and hope to see you again soon! Kind Regards, Your Audi Fresno Team 888-686-4289

March 23, 2021

It has been great working with the Audi group but especially my service rep Hugo.They have been able to handle everything and anything I brought to them to handle. Thanks So Much More

by sfedelejr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hugo Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesse Aguila
Mar 24, 2021 -

Audi Fresno responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Hugo and our service team here at Audi Fresno. Kind Regards, Your Audi Fresno Team 888-686-4289

Mar 24, 2021 -

sfedelejr responded

Thank you for being there

March 21, 2021

Always an amazing experience. Very helpful. Detail department is thorough and does a great job. Thank you Audi Fresno for the great service as always More

by aleks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hugo Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Serpa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Ocegueda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2021 -

Audi Fresno responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Audi Fresno. Kind Regards, Your Audi Fresno Team 888-686-4289

March 21, 2021

Jerry the service manager is top notch. Helped me with my 911 sandstorm issues. Definitely recommend. Didn’t buy my car here, but will next time. More

by babyray5855
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Compansano
Mar 22, 2021 -

Audi Fresno responded

Thank you so much for your excellent review! We are so glad that Jerry and the team had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Audi Fresno. Please don't hesitate to reach out if you need anything else. Kind Regards, Your Audi Fresno Team 888-686-4289

March 20, 2021

Did a really good job! Enjoyed all aspects. Salesman wasn’t able to produce what wanted. But overall well done. had to go elsewhere to look for the car I needed. More

by Aldofo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hugo Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2021 -

Audi Fresno responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that our team provided a positive experience. Thank you for visiting Audi Fresno, and please don't hesitate to reach out if we can be of any further assistance! Kind Regards, Your Audi Fresno Team 888-686-4289

March 19, 2021

Awesome service & quick turnaround! Bryan Serpa is amazing to work with. Have always taken my Audi’s here for scheduled service or any other issues... always get it resolved or taken care of in a time More

by rendoncartier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Serpa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 19, 2021 -

Audi Fresno responded

Thank you for taking the time to share your thoughts on working with Bryan and the rest of our team. We're glad to hear we delivered such a great experience! Kind Regards, Your Audi Fresno Team 888-686-4289

March 17, 2021

Shane the service manager made me feel bad about taking my vehicle in. He said there was no space until the following week. He told me to take it to Bakersfield. I refused to take no for an answer. The m More

by SEMMERSEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shane Atkins
2.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Serpa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2021 -

Audi Fresno responded

Thank you for this feedback. Our goal is to make sure everyone who walks through the door leaves happy. We will share your comments with Shane and the team., Thank you for choosing Audi Fresno. Kind Regards, Your Audi Fresno Team 888-686-4289

March 15, 2021

Please with the service I received but had to wait quite a while before someone was able to check me in., 20 to 30 minutes. More

by Marilyn.Cotta
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hugo Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Ocegueda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2021 -

Audi Fresno responded

Thank you for taking the time to share your feedback with us, Marilyn. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Kind Regards, Your Audi Fresno Team 888-686-4289

March 14, 2021

Worked with Jerry. Professional, organized, caring. Kept me informed with regard to updates as to when car would be ready. Car was washed and ready to go when I arrived. More

by lindab2
Recommend Dealer
Yes
Employees Worked With
Jerry c
Mar 14, 2021 -

Audi Fresno responded

Linda, Thank you for your business and this review. We're happy to hear Jerry and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. https://www.dealerrater.com/nmanager/autoresponse/queue/my-queue?showPosted=True# Kind Regards, Your Audi Fresno Team 888-686-4289

March 14, 2021

Audi Fresno and Bryan in the service department are always great! Good service and clean environment. Audi’s aren’t cheap to work on, but Bryan always gets me the best deal available. I have and would More

by LPAPE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Serpa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2021 -

Audi Fresno responded

Thank you for taking the time to leave us this great five-star review. We appreciate you sharing your thoughts about your experience with Bryan here at Audi Fresno. We appreciate your business and hope to see you again soon! Kind Regards, Your Audi Fresno Team 888-686-4289

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