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Audi Fresno - Service Center

Fresno, CA

4.9
735 Reviews

735 Reviews of Audi Fresno - Service Center

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April 29, 2021

There have been numerous discrepancies in service recommended and required under my lease terms when at lease-end. I should not have to perform services before they are due when turning in my car in More

by LISA@MLSPROPS.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Hugo Gutierrez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Serpa
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2021 -

Audi Fresno responded

Lisa, Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please feel free to reach out directly. Kind Regards, Your Audi Fresno Team 888-686-4289

April 28, 2021

Hugo is always available to answer questions and is very professional . A++ service. All our needs are met in time every time. Thank you to the whole team More

by SD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hugo Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2021 -

Audi Fresno responded

We appreciate your business and our team looks forward to serving you again soon! Kind Regards, Your Audi Fresno Team 888-686-4289

April 28, 2021

Excellent service and was kept informed and was timely with my service. They planned ahead to make the service appointment very efficient and pleasant. Had excellent experience More

by tomdad99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry
Apr 29, 2021 -

Audi Fresno responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Kind Regards, Your Audi Fresno Team 888-686-4289

April 28, 2021

All employees were very nice and helpful. All the work done to my car was all done really fast and done right. Definitely will return. More

by ab1007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hugo Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Serpa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Ocegueda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Norman
Apr 29, 2021 -

Audi Fresno responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Audi Fresno! Kind Regards, Your Audi Fresno Team 888-686-4289

April 27, 2021

Fast and easy, easy service everything was straight to the point as is stated on paperwork my car is running great I would return Again More

by Brittanycruz299
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Serpa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2021 -

Audi Fresno responded

Thank you, Brittany, for choosing Audi Fresno, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Kind Regards, Your Audi Fresno Team 888-686-4289

April 25, 2021

Have no experience with the sales department, but I do with service. Never anything but positive and professional performance and knowledgeable technicians. In my past dealership experiences I have never More

by babyray5855
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry / sales manager
Apr 25, 2021 -

Audi Fresno responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Audi Fresno. Kind Regards, Your Audi Fresno Team 888-686-4289

April 24, 2021

Service was great, as was the customer service from Bryan Serpa. I always enjoy taking my car to my local Audi dealership. No complaints from me. More

by acano25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Serpa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2021 -

Audi Fresno responded

Thank you for your business and this review. We're happy to hear Bryan was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Kind Regards, Your Audi Fresno Team 888-686-4289

April 23, 2021

I know I can take my car anywhere for service, but I have always been satisfied with Audi service department. Keep up the great work! More

by MTFUENTES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Serpa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2021 -

Audi Fresno responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Kind Regards, Your Audi Fresno Team 888-686-4289

April 22, 2021

Seriously great service, great team that provides value for its customers Bryan Serpa communicated excellent and I appreciate the inspection and the car wash. Thanks More

by pwatson5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Serpa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2021 -

Audi Fresno responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Bryan met your expectations. Thank you again for choosing Audi Fresno, we look forward to having you as one of our valued customers for many more years to come! Kind Regards, Your Audi Fresno Team 888-686-4289

April 22, 2021

Very satisfied with the service provided. We definitely like Audi's since we have had them starting in 1985. They are wonderful car to drive. More

by AUDI20070
Recommend Dealer
Yes
Employees Worked With
Hugo Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2021 -

Audi Fresno responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Audi Fresno. Kind Regards, Your Audi Fresno Team 888-686-4289

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