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Audi Fresno - Service Center

Fresno, CA

4.9
735 Reviews

735 Reviews of Audi Fresno - Service Center

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May 20, 2021

Friendly and competent service staff. Quickly left my car for service and was on the road in a Porsche loaner vehicle. My car was ready when promised. More

by petercowper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Camuzano
May 20, 2021 -

Audi Fresno responded

Thank you, Peter, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Audi Fresno. Kind Regards, Your Audi Fresno Team 888-686-4289

May 20, 2021

Took me in early no waiting. Was pleased with service and took good care of my issues. My service person Bryan was outstanding. Will be back. More

by farmersvillece
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Serpa
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 21, 2021 -

Audi Fresno responded

Thank you for sharing your thoughts about your experience working with Bryan and the team here at Audi Fresno. We appreciate your business and hope to see you again soon! Kind Regards, Your Audi Fresno Team 888-686-4289

May 17, 2021

Service team always helpful and friendly. Got into a courtesy vehicle with ease. Prompt with getting in and out and keeping me informed. Thank you More

by cchummer
Recommend Dealer
Yes
Employees Worked With
Nathan Ocegueda
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2021 -

Audi Fresno responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Kind Regards, Your Audi Fresno Team 888-686-4289

May 15, 2021

Friendly and attentive service. Always a pleasure working with Bryan and the rest of the team. I like how easy the make it to get the car serviced. More

by Jalomo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Serpa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Ocegueda
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2021 -

Audi Fresno responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Audi Fresno. Kind Regards, Your Audi Fresno Team 888-686-4289

May 15, 2021

Could not be more satisfied with the service provided by Jerry and his team. Would definitely recommend your service department to anyone who asks. Thanks More

by RC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry
May 17, 2021 -

Audi Fresno responded

Thank you so much for your excellent review! We are so glad that Jerry had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Audi Fresno. Please don't hesitate to reach out if you need anything else. Kind Regards, Your Audi Fresno Team 888-686-4289

May 14, 2021

Easy to schedule the recall service, got an appointment quickly, great communication with appointment reminders & service updates from Bryan. Bryan was professional & courteous & provided great follow-up More

by A. PREHEIM
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bryan Serpa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : See above comments. They include my compliments on Bryan.
May 14, 2021 -

Audi Fresno responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Bryan and the team met your expectations. Thank you again for choosing Audi Fresno, we look forward to having you as one of our valued customers for many more years to come! Kind Regards, Your Audi Fresno Team 888-686-4289

May 11, 2021

The service was very fast. The staff there was also very friendly. They were very willing to help and gave detailed answers to the questions I had. More

by AKIM2196
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Ocegueda
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2021 -

Audi Fresno responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Audi Fresno! Kind Regards, Your Audi Fresno Team 888-686-4289

May 11, 2021

Audi has always done the necessary work properly and with the help of Brian and explaining everything always help service is always great and being able to get a loaner is a real life saver More

by AMG1AMG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hugo Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Serpa
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2021 -

Audi Fresno responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Kind Regards, Your Audi Fresno Team 888-686-4289

May 11, 2021

We always get the excellent service we have come to expect from Fresno Audi. The door to door service worked well and was greatly appreciated More

by cathysharb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Ocegueda
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2021 -

Audi Fresno responded

Thank you so much, Cathy, for your kind words, and for taking the time to leave us this wonderful feedback! Kind Regards, Your Audi Fresno Team 888-686-4289

May 08, 2021

I started off having a bad experience, thought I got screwed over and I went in and talked to Jerry and Shane and they absolutely blew me away with how they handled the situation. Now I’m considering bu More

by Greg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shane Atkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerry, Edwin Mora
May 10, 2021 -

Audi Fresno responded

Thank you for this wonderful feedback, Greg! We look forward to sharing your comments with Shane and Jerry. We appreciate your business and our team looks forward to serving you again soon! Kind Regards, Your Audi Fresno Team 888-686-4289

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