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Audi Fresno - Service Center

Fresno, CA

4.9
735 Reviews

735 Reviews of Audi Fresno - Service Center

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July 22, 2021

Great work ethics! Very professional and courteous in their customer service. Provided the necessary information regarding the problem and performed the repair in a timely manner. I highly recommend thi More

by mousehaus1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry
Jul 22, 2021 -

Audi Fresno responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. We're always happy to help. Kind Regards, Your Audi Fresno Team 888-686-4289

July 22, 2021

I’ve always been treated great with no issues at all I all repairs are always the u guy t done expertly and on time. I also appreciate the fact that Jerry keeps me posted on their progress…! More

by SCOTT@FRESNOROOFINGCO.net
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Cawthon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2021 -

Audi Fresno responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Kind Regards, Your Audi Fresno Team 888-686-4289

July 20, 2021

From the moment I drove up to the drop off service I was received with great customer service. Bryan immediately met me by my car to start the process. More

by LKCHULA
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bryan Serpa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2021 -

Audi Fresno responded

Thank you so much for your excellent review! We are so glad that Bryan had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Audi Fresno. Please don't hesitate to reach out if you need anything else. Kind Regards, Your Audi Fresno Team 888-686-4289

July 19, 2021

Prompt service with clear explanations and good communication. I came in for a factory recall and the repairs were done. I have come here for other repairs with a good experience. More

by JAIUTTAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Serpa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2021 -

Audi Fresno responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Audi Fresno. Kind Regards, Your Audi Fresno Team 888-686-4289

July 16, 2021

Jerry, our advisor is so kind, competent, efficient and always tries to resolve our issues. I appreciate the time and care when looking over our car to make sure it’s fixed and safe. More

by KATHNSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry C
Jul 16, 2021 -

Audi Fresno responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jerry and the team met your expectations. Thank you again for choosing Audi Fresno, we look forward to having you as one of our valued customers for many more years to come! Kind Regards, Your Audi Fresno Team 888-686-4289

July 15, 2021

I have had my Audi for 7 years and have worked with Shane Hugo and Bryan. They have consistently been excellent, whether it is routine or urgent, they always took care of me More

by HEDImd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hugo Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Serpa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shane
Jul 15, 2021 -

Audi Fresno responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Kind Regards, Your Audi Fresno Team 888-686-4289

July 11, 2021

They got the job done nicely, and the staff s are very helpful and friendly,I will certainly recommend you dealerships to my friends, thanks for the service More

by f.yeung
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry
Jul 12, 2021 -

Audi Fresno responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know! Kind Regards, Your Audi Fresno Team 888-686-4289

July 11, 2021

Simple check-in & check-out, easy communication throughout the process. My repair came with a loaner vehicle. I would come back again for next service. More

by Jcostello81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hugo Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2021 -

Audi Fresno responded

Thank you for your very kind review! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Audi Fresno. Kind Regards, Your Audi Fresno Team 888-686-4289

July 11, 2021

Brought my car in for the 85k miles maintenance and they knew about the right washer nozzle being clogged but didn’t fix it or even offer to have it fixed. 6 hrs of work but didn’t do the obvious one. More

by Derek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nathan Ocegueda
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2021 -

Audi Fresno responded

Thank you for your feedback, Derek. We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Kind Regards, Your Audi Fresno Team 888-686-4289

July 11, 2021

The team Moved us up on schedule to get us down early and out on time. Our oil change was done in 90 minutes. Thanks More

by blbeyersdorf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan Ocegueda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2021 -

Audi Fresno responded

Thank you for sharing your thoughts about your experience with Audi Fresno. We appreciate your business and hope to see you again soon! Kind Regards, Your Audi Fresno Team 888-686-4289

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