Audi Fresno

Help making test drive relevant A significant reason for trading in our old car was dissatisfaction with its feel on our roads which are miles of dirt/gravel but too far away for a t A significant reason for trading in our old car was dissatisfaction with its feel on our roads which are miles of dirt/gravel but too far away for a test drive. We remembered some badly maintained roads near Children’s Hospital which another salesman had shown us years before. So we asked for a test drive over these roads, running our current car over them first before meeting Bob Van Vliet at Audi who bravely went along with our test. He admitted that these were the worst roads he’d experienced in the county and we had our answer: the Audi Q5 for us. More

Above expectations. Shane was very informative and helpful. He took the time to suggest purchasing Audi Care which will save us on future service expenses. He as always b Shane was very informative and helpful. He took the time to suggest purchasing Audi Care which will save us on future service expenses. He as always been very professional to work with. More

Amazing people We have a great experience buying a car here. Our sales agent were Rohit and Dorsey. They were very nice, polite and appears to be genuinely helpful. We have a great experience buying a car here. Our sales agent were Rohit and Dorsey. They were very nice, polite and appears to be genuinely helpful. Aaron the manager help us a lot also with our trade in and worked with our budget. The finance guy Ted was helpful and did not push any unnecessary things to buy compared to other dealership. Definitely will come back! More

Great Service Experience Extremely friendly service group that makes you feel your business is very important to them. Always very professional and do all they can to make su Extremely friendly service group that makes you feel your business is very important to them. Always very professional and do all they can to make sure you have a truly great customer experience. This time the service was simply an oil change and tire rotation, but they made sure I was aware of the wait time and that they would be happy to transport me anywhere I might need/want to go. I waited it out and spent my time looking at all the great cars they had in the showroom area. More

Not accommodating for car loaner. But no choice. Needed to bring the car for rear window repair.. My husband had to take time off to give me a ride back home. It is 45 min ride. When the car was re Needed to bring the car for rear window repair.. My husband had to take time off to give me a ride back home. It is 45 min ride. When the car was ready, I planned to pick up the car in the morning by taking Amtrack. Made an arrrangement with the service man to be picked up by the dealer shuttle. I kept on calling on my arrival at Fresno. No one answered. Finally I took Uber. More over I had long wait time until someone attended Actually Brian who is not my service person started helping. Shane was not going to be there, so he gave to Hugo. This is nothing to do with the Sevice person. It is the dealership that I have complaining about. We have Audi and Porsche. This dealership does not cater to customer service. We have had super service at Lexus and now we get excellent service at Mercedes. Hope you look into getting better. Atlesse considerate about out of town customer.& More

Great Experience My appointment was at 1 and I arrived a couple of minutes early and they took me right in. My service agent Hugo was very professional and polite. Hug My appointment was at 1 and I arrived a couple of minutes early and they took me right in. My service agent Hugo was very professional and polite. Hugo explained what services they were going to perform and that it would probably take a couple of hours. I went for a walk and was back in about 1,5 hours. I sat in the waiting area for about 20 minutes and Hugo came out and told me that they were washing my car and it would be ready in a couple of minutes. Hugo came out 5 minutes later and my car was ready. Final bill was even lower than the estimate. I would recommend Fresno Audi to everyone. More

Love the place The customers service is awesome. Love Bob he had help me so much and super friendly, great financing option, the experience with this dealer is super The customers service is awesome. Love Bob he had help me so much and super friendly, great financing option, the experience with this dealer is super Would definitely come back again. More

Porsche service Quick. Accommodating . Promised a loaner and I enjoyed testing the Macan. Car cleaner when picked up than when I dropped it. Email updates were quick Quick. Accommodating . Promised a loaner and I enjoyed testing the Macan. Car cleaner when picked up than when I dropped it. Email updates were quick and simple. More

Audi 2.0L Diesel Second Modification My Audi A3 was the first 2.0L engine Audi Fresno had performed the second engine modification on. It took longer than the prescribed time because 30, My Audi A3 was the first 2.0L engine Audi Fresno had performed the second engine modification on. It took longer than the prescribed time because 30,000 miles and heat made several bolts more difficult to remove. As well, the prescribed time - as recommended by Audi - to complete the service was shorter than servicing actually required. (Of note: the servicing requirements between 3.0L and 2.0L engines are different. Audi Fresno has done more 3.0L modifications than 2.0L.) My expectation was that I'd have the vehicle returned the same day, but unfortunately, it took them two full days. Despite the delay the service department took great care of me in the meantime by keeping me informed and by providing a loaner vehicle. I have no doubt the servicing of my vehicle will make a shorter visit for future customers. The customer service I've received at Audi Fresno on many occasions is a reason for me to purchase more Audi vehicles in the future. More

Feeling special Every experience has been welcoming! Your greeted right away with great attitude's, making you feel as if your important. I'm so happy that I was able Every experience has been welcoming! Your greeted right away with great attitude's, making you feel as if your important. I'm so happy that I was able to buy a car with this company, I'm very happy so far. More