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Audi Fort Worth
Benbrook, TX
440 Reviews
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Showing 440 reviews
August 04, 2021
Audi Fort Worth is the best!!!! Thanks, Tie🙂Tie is Audi Fort Worth is the best!!!! Thanks, Tie🙂 Tie is ALWAYS very professional, very skillful, very kind and very knowledgeable. She is the best auto Audi Fort Worth is the best!!!! Thanks, Tie🙂 Tie is ALWAYS very professional, very skillful, very kind and very knowledgeable. She is the best auto service agent at Audi Fort Worth. Thank you so much! Tie😇 More
by whitet63
Employees Worked With
Tie
July 15, 2021
Every time I have to get a repair or a service done Ethan Beaty is professional and the staff take great care of me and my car! I can hardly express my gratitude for how he and the other service department w Beaty is professional and the staff take great care of me and my car! I can hardly express my gratitude for how he and the other service department workers acknowledge you as you come in. Ethan and my technician kept me informed from beginning to end on the status of my vehicle and that is so invaluable. I truly appreciate the staff at Fort Worth Audi! More
by ingatrapp2
Employees Worked With
Ethan Beaty, Serge, other service department workers
July 14, 2021
Great sales team, very welcoming and knowledgeable staff clearly explained the model and the features of the vehicle we are interested in and made our purchase a great buy! clearly explained the model and the features of the vehicle we are interested in and made our purchase a great buy! More
by Praneeth
Employees Worked With
David Lamela, group1auto group1auto
July 09, 2021
My experience with ft worth Audi has always been pleasant. I’m usually in and out in no time. It is expensive but I’m confident in the repairs. pleasant. I’m usually in and out in no time. It is expensive but I’m confident in the repairs. More
by DW
Employees Worked With
Kirk , group1auto group1auto
October 16, 2020
I had a wonderful experience dealing with David Carpenter in the finance department. I needed to buy Audi care and Audi maintenance package. We had already purchased Audi A6 elsewhere . After dealing with Da in the finance department. I needed to buy Audi care and Audi maintenance package. We had already purchased Audi A6 elsewhere . After dealing with David, I wished we had purchased it with him. Awesome customer service. More
by irumA
Employees Worked With
David Carpenter
January 23, 2020
Terrible Used Car Purchase! DO NOT BUY HERE! Do not buy anything here - especially used vehicles. I thought that an Audi dealership wouldn't be a cowboy operation but I was absolutely wrong. I tr Do not buy anything here - especially used vehicles. I thought that an Audi dealership wouldn't be a cowboy operation but I was absolutely wrong. I traded a Volvo XC90 for a 2015 Q7 TDI. The deal was done online and over the phone as I am based further afield in Austin. Videos and pictures were shown of both vehicles with any known problems disclosed beforehand. They stated - 'Non smoker, no dings or scratches, interior perfect and everything working as it should etc etc'. I trusted them on their word (big mistake) and arranged for them to ship out the car and take mine. Once received it appeared to be ok (the money had already changed hands) but on further inspection the car is far from OK. Firstly it has been for sure a heavily smoked in vehicle (i had to buy an ozone machine to try to remove) and the smell was overwhelming. Secondly, the dash had a huge dent where it looks like either someone punched it or something was forced into it. Thirdly, the backs of the seats were completely detached - looks like some work had been done on the seats as we had airbag sensor light going off. Lastly, the car is overall a scruffy piece of crap - interior metal trim pieces have heavy scratches and dings, the exterior is untidy and has scratches and visible paint where someone has tried to remove heavy scratches. The salesperson even test drove the car, filled the tank and said it was perfect (only 25k miles!) - he would of for sure noticed these issues.. I kind of blame myself on this one as I really should have looked over the vehicle myself but it was Audi, right? They have a reputation and they wouldn't cheat you on a bad deal, right? Wrong!! I complained about the dash dent as this was the big noticeable thing and they were good enough to replace the whole dash here in Austin - that took over 2 months as the dash was shipped from Germany plus they messed up the door on a lift and had to replace it! Just got the car back and now the key fob sensor doesn't work and the steering wheel is not aligned correctly. They also managed to pull of a trim piece on the dash - it's going back to them again! Anyway, I think I may have a cursed vehicle! DO NOT BUY ANYTHING HERE! DO NOT TRUST THEM. Out... More
by Jayk47
Employees Worked With
sales
October 21, 2019
Honest ... yes really .... Honest Dealership I purchased a 2018 A6 and traded my 2012 A5. Ivan talked with me over the phone as I traveled 200 miles to purchase the vehicle. We negotiated the val I purchased a 2018 A6 and traded my 2012 A5. Ivan talked with me over the phone as I traveled 200 miles to purchase the vehicle. We negotiated the value of my trade-in site unseen. After I arrived and they found my rims needed to be resurfaced, Ivan reduced my trade by $500, but decreased the price of the vehicle by $2,000. The final price of the vehicle was at least $1,000 less than other similar vehicles. We did this negotiation in about 10 minutes with no hassle. I was in and out of the dealership in 90 minutes, including through financing ... on a Saturday. If you are in the market for an Audi, Audi of Ft. Worth is worth a look. Make sure you ask for Ivan. More
by okctigers
Employees Worked With
Ivan
May 17, 2019
Quick, honest experience I was able to conduct most of my business over the phone and they were able to quickly meet my needs without the mind-numbing back and forth. Quick or I was able to conduct most of my business over the phone and they were able to quickly meet my needs without the mind-numbing back and forth. Quick organized process! Ask for Chris Chiv. More
by clea00
Employees Worked With
group1auto group1auto
February 13, 2019
Took off work - drove 2 hours BAD CUSTOMER SERVICE My daughters 2013 audi has had an appt for a coolant pump safety for a MONTH. I took off work and called on the way out of town to make sure all was a My daughters 2013 audi has had an appt for a coolant pump safety for a MONTH. I took off work and called on the way out of town to make sure all was a go . When I arrived @ FT worth audi they said they had run OUT OF THE PART not even 10 mins ago !!!!!!!! RUDE why would u not save the part for the car who had the appt for a month for the customer driving from out of town . More
by Audi2103
Employees Worked With
group1auto group1auto
February 03, 2019
Misrepresented car's condition, no follow up I purchased a 2017 Audi A6 on Dec. 1, 2018 from Audi Fort Worth (AFW). On Jan. 10 I emailed the salesperson inquiring about the license plates. She I purchased a 2017 Audi A6 on Dec. 1, 2018 from Audi Fort Worth (AFW). On Jan. 10 I emailed the salesperson inquiring about the license plates. She stated she or someone else would contact me when they were in. During the sale both the salesperson and sales manager repeatedly stated a recall issue (airbag sensor) was repaired and the car was ready for sale. AFW also promised to provide and install a front license plate bracket when the license plates came in. On Jan. 23 I was notified by AFW they needed a current inspection to complete the vehicle registration. They waited seven weeks to inform me of the inspection issue, with one week remaining before the temporary tags expire. A current inspection should have been done prior to the sale, and AFW charged me an inspection fee on the bill of sale. I had to have the car inspected myself and send them the inspection report (AFW did reimburse the fee). However, when I contacted the salesperson about the AFW’s delay in getting the license plates and the expired inspection, she replied it was not her job. On Jan. 24 I informed AFW the recall issue remained outstanding. When I told the salesperson by email a VIN search of both the Audi USA and NHTSA website indicated the recall was not repaired, the salesperson still insisted it was taken care of, despite documentation stating otherwise. On Jan. 30, the day the temp tags were to expire, I called on the status of the license plates and asked about the front license plate bracket. The salesperson claimed she didn’t know what I was talking about, “forgetting” our previous discussions. She handed my call to a manger, Chris. Chris offered to send a loaner car to me and they would take care of the recall and the license plate bracket. I thought that was a reasonable resolution. He took my phone number and said he would call back with the arrangements. I didn’t hear back from him. There are other Audi dealerships in the DFW area; avoid Audi Fort Worth! More
by CC
Employees Worked With
Alyssa Dermott, Deb Shoemake, Chris
