Audi Fort Worth

DO NOT GO HERE No matter what I do, whether I call to make an appointment or just drop my car off for service, they take FOREVER to even look at the car. When they f No matter what I do, whether I call to make an appointment or just drop my car off for service, they take FOREVER to even look at the car. When they finally do it takes them another two days to fix the most simple things. In addition to this, I had called a few days ago at 7:30 am (right when they opened) to talk to a service advisor and I PERSONALLY had to call back two more times throughout the day and STILL was told "all service advisors are busy" and to leave my number and they would call back. I never recieved a call. This has occured EVERY single time I have tried to do business with this dealership (I've been an audi customer for 7 years) and I have now decided to take my business elsewhere because this was absolutely awful service. More

BEST SALES PERSON! My husband and I just purchased the new Q7 from DJ Camp at Fort Worth Audi and could not have been more pleased with our experience. DJ went above and My husband and I just purchased the new Q7 from DJ Camp at Fort Worth Audi and could not have been more pleased with our experience. DJ went above and beyond to help us get the best deal possible and make sure that all of our questions were answered. We purchased a few weeks ago and still if there are any problems or questions that we have DJ answers my calls or texts at any time of the day. I had a light come on, on a Friday night at 10pm and I sent DJ at text about it. The next thing I know she is calling me and has an appointment set up for me the next day. You don't find that kind of service easily these days! If you are looking to get an Audi, DJ at Fort Worth Audi is your girl! More

Above and Beyond Service from DJ Camp My husband and I just bought the brand new 2017 Audi Q7 3.0 and we could not be happier will our sales Experience. DJ Camp is friendly not pushy as I My husband and I just bought the brand new 2017 Audi Q7 3.0 and we could not be happier will our sales Experience. DJ Camp is friendly not pushy as I have experienced from other dealerships. She is very knowledgeable and answered all of our questions with patience. We will defiantly go back to buy another car from her once my husband is ready for a trade in. Thank you DJ for a delightful experience! More

Above and Beyond Service My husband called up to Fort Worth Audi and spoke with DJ Camp about a car they had stocked on the lot. She let us know it did not have some of the fe My husband called up to Fort Worth Audi and spoke with DJ Camp about a car they had stocked on the lot. She let us know it did not have some of the features we were looking for. She immediately got a list of our must haves and 30 minutes later she had a car for us to look at. However the car was located in Kansas, not Texas. Some how she pulled some magical strings and got it there the NEXT day cleaned and ready for me to test drive. I had to work earlier that day so we did all the negotiating over text message and phone. So when I arrived to the dealer to test drive it everything was all but signed. They were willing to work with my budget and I feel light I got the vehicle for a STEAL! It is my dream car, literally has every feature I asked for and more. I have owned Mercedes, Acura, and Ford and I have never had such excellent customer service in one location. Every staff member there was kind and courteous. I cannot speak enough good things about them, but DJ was by far the shining star for my husband and I. More

Worste experience ever!! Audi of Fort Worth has given me the worst dealership experience I could ever imagine. I had read the reviews, before buying, and decided to go with Audi of Fort Worth has given me the worst dealership experience I could ever imagine. I had read the reviews, before buying, and decided to go with a 2015 model to avoid oil consumption issues... Well the issues managed to hunt me down. My car has 24k miles on it. Well Audi should start including QPG along with MPG on their vehicles because it burns through quarts almost as fast as gas. I took it to them and the service rep was very nice. and I got a loaner car. They want me to pay for an engine rebuild out of my pocket, and are charging me for the loaner car. $65 a day while I had it. I cant get my car back until I pay the loaner fee. And it has been almost 2 weeks now and they haven't even told me the amount I owe to get my car out. so I've been having to find a ride to work and back every day I emailed them with no response. its getting old now. They said since it had modifications the warranty is void. Well Audi is well known to have issues with their piston rings and have been sued over it before. Look up Audi oil consumption lawsuit if you want to read more about it. You can read about everybody else with the same issues A known manufacturer defect shouldn't ever void a warranty. But they know I don't want to wind up in a lawsuit for the next year. Now I'm stuck with a car I don't even want anymore after knowing how id be treated. Also with a $5000 minimum repair, and I cant even get the car back because I don't know what I owe them for my loaner car. I wouldn't ever use this dealer again. I'd rather drive a ford focus if it meant I would be appreciated as a customer and taken car of accordingly. It has been bad enough to scar me and will probably never own another Audi again, which is pretty bad because I was a diehard fan before all of this and grew up loving Audi. They lost a long time customer for sure Save you time and money, I wish I did More

Excellent Service, Best I Have ever Dealt With I looking for a used car, going through the motions with Autotrader and all the other websites. It seemed like I visited all of the large dealerships I looking for a used car, going through the motions with Autotrader and all the other websites. It seemed like I visited all of the large dealerships in the metroplex, whom all let me down and left me wondering if there was an honest used car salesman anywhere on the planet. I browsed over thousands of cars, as I was not really looking for a certain make or model, but rather just a quality car that would last a while, and a salesman who would be honest with the flaws. Well, I stumbled across a nice, used Audi A4 on Autotrader and decided that would be a nice car to own, so I scheduled an appointment at Audi Fort Worth to look at it. It was by far the best experience I had with any dealership, hands down. Alex Jaeger was an exceptional salesman, who handled everything in a professional manner. Before I took the car home, Alex had the car sent off to the car wash again to detail it, as it had a few smudges on the windshield. The attention to service and detail at this dealership is unparalleled in the metroplex, and has made me an Audi driver for life. More

If you are looking for an Audi, you need to buy it here!! Amazing people and exceptional customer service. We traveled from Oklahoma to buy our first Audi there a few weeks back and we couldn't be happier! Th Amazing people and exceptional customer service. We traveled from Oklahoma to buy our first Audi there a few weeks back and we couldn't be happier! The entire process was smoother than we could have hoped for. We will definitely return when we are ready to upgrade. Tony and Adam were AWESOME! :) More

An exceptional car shopping & buying experience I had made a list of around ten vehicles I wanted to review as well as options desired on a vehicle. First, I wanted a smaller vehicle than my Lexus I had made a list of around ten vehicles I wanted to review as well as options desired on a vehicle. First, I wanted a smaller vehicle than my Lexus RX 350, but I also wanted to retain the functionality of space for hauling. After excluding several of the luxury vehicles on my list, I visited Audi of Fort Worth. Although the vehicle I was interested in, the allroad, wasn't on the showroom floor, I was able to drive a nice loaner allroad. It was fun to drive, had great visibility and great technology. Tony Maloku was my sales advisor and he was very knowledgeable about the car and its technology. We priced the loaner car as well as a brand new 2016 and my SUV was evaluated as a trade-in. Two days later on Monday, Tony called me with alternatives that were very attractive. We decided to travel back to Fort Worth from Dallas to see the 2016 he had prepped for us. It was a beautiful car and perfect for my needs. If I had to reach to find anything negative about the car, it would be that it has a safety feature that turns off the radio or disconnects a phone call when in reverse--probably a very good idea! I have no negative comments about the dealership. In fact, this was as pleasant a buying experience as I have ever had. Tony answered all of my questions and went out of his way to provide superior service. He has continued to make sure that I am happy and has helped me with some questions as I learn the technology on the car. Last week I returned to Audi of Fort Worth to have two windows tinted. They did an excellent and neat job. I was introduced to the dealership manager too. Everyone including the receptionist seems genuinely happy to provide excellent service. Thanks, Tony for a great experience! More

Poor Customer Service I can't express enough how much I wish there were another Audi dealership in the area. The service at Fort Worth Audi is terrible when compared to the I can't express enough how much I wish there were another Audi dealership in the area. The service at Fort Worth Audi is terrible when compared to the service at Audi Dallas. If you have a service appointment at Audi Dallas, you're greeted at your vehicle where someone confirms your appointment and there is always someone available to help you unload your things if you have a loaner vehicle reserved. At Fort Worth Audi, no one greets you at your car or when you walk in. You just stand there waiting for someone to say something. Even if they see you have your hands full, no one opens the door for you or helps you with your things. I've taken my vehicle her for service numerous times and every time I'm told the issues I'm having have been fixed, I literally jump in my car and the issues are still there!!! Recently, I called in advance to notify them of the time I'd be picking up my vehicle and expressed I was heading out of town and I was in a hurry. I was told the cashier was notified that I didn't owe anything, they would have my vehicle pulled up and that I would just need to grab my keys. When I arrived, the cashier had no idea what I was talking about, she said she didn't have my keys or my paperwork and she couldn't release my vehicle until she could confirm that I didn't owe anything. Twenty minutes later, I'm still waiting. Today, I called in advance to notify the service department that I was going to swing by to show them a noise my stereo has been making that they haven't been able to replicate when I've brought my vehicle in for service. I pulled up and didn't want to turn my vehicle off for fear the noise would go away once I turn my vehicle on again but I was told to turn it off since the wait might be awhile. Sure enough, 35 minutes later when a service techician came out to hear the noise, I turn the vehicle on and the noise is gone. What a waste of time!!! Although the team here is polite, the customer service overall is poor. I miss Audi Dallas! More

love my car! i have had my AudiA5 for about two months. I have loved it from the start, but after driving through a recent horrid rainstorm, I REALLY LOVE IT! It i have had my AudiA5 for about two months. I have loved it from the start, but after driving through a recent horrid rainstorm, I REALLY LOVE IT! It handled extremely well, never fishtailed, or hydroplaned! It handled better than my last two Cadillac's! From the effortless. buying experience with Tony, to Tony's sharing of knowledge on the car, to the luxury of getting my car washed whenever I come it, I will (and HAVE) recommend Tony and Audi a Fort Worth! I LOVE MY CAR!! More