Audi Fort Worth
Benbrook, TX
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From our first contact online, through our first text and finally our visit to the dealership, we encountered nothing but a great experience. Luis may be fairly new tp the dealership, but he was knowledgable finally our visit to the dealership, we encountered nothing but a great experience. Luis may be fairly new tp the dealership, but he was knowledgable and answered all of our questions. No pressure. Bill was awesome, and we were able to come to an agreeable price for the new vehicle. Coming out of a Lexus, we were apprehensive to change brands, as this will be our first Audi. But we really liked the car and the price and payments for the lease. David in finance was great as well. Overall, first impression was a really good one. More
Michael Moja in the service department is AWESOME. He always takes care of me and is intentional on what HAS to be done and tells me what additional services should be considered. Always a great exper He always takes care of me and is intentional on what HAS to be done and tells me what additional services should be considered. Always a great experience. More
This dealer has at least one of the most unethical sales managers I have ever meet. They make you sign an agreement that you will purchase the car if they can get you the price for your trade in you want. T managers I have ever meet. They make you sign an agreement that you will purchase the car if they can get you the price for your trade in you want. Then, at closing, manipulate the figures so you do not get what you promised for your vehicle. I am 85 years old and after a few hours of viewing vehicles, and then negotiating, I was tired and did not catch the sales manager's slick move. STAY AWAY FROM THIS DEALERSHIP, especially if you are elderly. They will take advantage of you!! More
Great service department. The manager of the service dept is very good. Veronica and I’m sorry I don’t remember her last name The manager of the service dept is very good. Veronica and I’m sorry I don’t remember her last name More
Their service is outstanding. Michael, my service advisor did a fantastic job of keeping me up to date and providing an accurate estimate of repair cost. Michael, my service advisor did a fantastic job of keeping me up to date and providing an accurate estimate of repair cost. More
Ben Garcia explained about each feature of the car in detail and helped us in the entire process to make our purchase smoother. Antonio Top co-ordinated with us right from the scheduling the test drive detail and helped us in the entire process to make our purchase smoother. Antonio Top co-ordinated with us right from the scheduling the test drive till the purchase step in a timely manner. More
It's a pretty busy dealership, so follow up can sometimes be hard. Usually about 2-3 days for parts, but other than that... it was a really good experience. Will definitely use again be hard. Usually about 2-3 days for parts, but other than that... it was a really good experience. Will definitely use again More
Ben Garcia was professional, courteous, extremely knowledgeable about the Q5 we were purchasing, and took his time to make us feel welcome, with a an easy close on the sell. We reached out to Ben and knowledgeable about the Q5 we were purchasing, and took his time to make us feel welcome, with a an easy close on the sell. We reached out to Ben and he immediately contacted us with cars that matched our requirements list. This could not have been an easier time. Greatly appreciate Ben and his willingness to help us since another Audi dealership did not have the car in in entire for us. Several days went past and that dealership sales person only reached out 4 days later while we were signing papers with Ben. Thanks Ben for excellent customer service! More
Jace Ocampo was my salesman and he was wonderful. He really worked with us to get the best options for us and for the dealership. We got a great deal and the feeling that he cared for us. He helped u He really worked with us to get the best options for us and for the dealership. We got a great deal and the feeling that he cared for us. He helped us in everything m, and always smiling and a wonderful disposition. Thanks to him, we’ll always buy Audi. I was a Mercedes Benz girl for many years, but Jace convinced me Audi is great for me. Also, Marc, the Finance Manager was wonderful explaining about all our options and what we were signing. Great team! Last, but not least, the dealership is very inviting with its modern building and awesome coffee and treats. Thank you! More