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Audi Fort Worth

Benbrook, TX

4.8
426 Reviews

7330 Hawkins Center

Benbrook, TX

76126

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Showing 426 reviews

February 07, 2024

Unintentional Vehicle Acceleration on 2023 Audi Q5. Audi Corporate Engineers said driver error, Audi Fort Worth said that there was nothing they could do since Audi Corporate said driver error. This More

by scouts-loft-0y
Recommend Dealer
No
Employees Worked With
group1auto group1auto
Feb 09, 2024 -

Audi Fort Worth responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Sep 02, 2024 -

Audi Fort Worth responded

I apologize for this delayed response, but I appreciate you informing me about your experience. I deeply regret any inconvenience you may have encountered, and I would like to make amends to regain your trust as a valued client for any future services. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to the opportunity to understand more about what took place during your experience. Chris Chiv General Manager cchiv@dallasdodge.net

February 02, 2024

Did not deliver a working vehicle, did not follow up with local dealer as promised, ghosted me and local dealer regarding necessary repair More

by nwinter
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
group1auto group1auto, Raphael Gutierrez
Feb 05, 2024 -

Audi Fort Worth responded

Thank you for informing me about your situation. Please know that we are looking into your concerns, Ivan Martinez will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me. Alex Bagherloo, General Manager ABagherloo@Audifortworth.com

January 31, 2024

Very effective, efficient, clean, very friendly with customers and quick to get your car out! More

by Nanporter2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kirk , group1auto group1auto, Raphael Gutierrez
Feb 02, 2024 -

Audi Fort Worth responded

We're thrilled to hear about your positive experience! It's great that you found the service effective, efficient, and quick, with a clean environment and friendly staff. We appreciate your business and look forward to serving you again!

January 31, 2024

Service team (3 different leads) were exceptionally professional and courteous. Service team provided prompt solutions. It was easy to tell focus and effort was being applied to returning the car in More

by Larry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
group1auto group1auto
Feb 02, 2024 -

Audi Fort Worth responded

Thank you for sharing your positive experience with the service team! We're glad to hear that they provided you with professional, courteous, and prompt solutions, focusing on returning your car in full repair. Your satisfaction is important, and we appreciate your support!

January 30, 2024

Always get the best experience when dealing with the professional Audi crew.Thank you Audi of Fort Worth More

by Jim007austin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Beaty
Feb 01, 2024 -

Audi Fort Worth responded

We are thrilled to hear that you had the best experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 26, 2024

This is my 3rd Audi and I’m still in love with the car. Marc at FW Audi was exceptional in his customer service. I truly appreciate the level of care and consideration from him and the team. More

by Jennifer C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc
Jan 30, 2024 -

Audi Fort Worth responded

Thank you Jennifer for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

January 25, 2024

Great experience! Anthony O’Baner was attentive, knowledgeable, and a great ambassador for the dealership. More

by Cstip
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony O’Baner
Jan 26, 2024 -

Audi Fort Worth responded

Congratulations on your new vehicle! We are thrilled that Anthony provided you with an attentive sales experience. Our ultimate goal is your satisfaction! We look forward to assisting you in the future.

January 20, 2024

From the moment I walked into the building the dealership has treated me as a partner not a client. This partnership has continued to blossom into a trust relationship. I look forward to growing this relati More

by family04life
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kirks
Jan 26, 2024 -

Audi Fort Worth responded

Thank you for sharing your positive experience! We're thrilled to hear that you've been treated as a partner and that a trusting relationship has developed. We appreciate your trust and look forward to growing this relationship with you for future purchases and investments. We're here to assist you!

January 12, 2024

Love the customer service and attention to detail they do. They always get us back on the road in a timely fashion. More

by Robertleeblake
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
group1auto group1auto, Raphael Gutierrez
Jan 13, 2024 -

Audi Fort Worth responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Jan 13, 2024 -

Robertleeblake responded

We are very impressed with Group 1 Collision operations. I couldn’t be more satisfied. Thank you so much for your patience and expertise.

January 04, 2024

Ethan - he is the best. I can always count on him to get me in whenever I call, and my car is always ready in the same day. He gets me to and from work every time. He is More

by Karla B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Beaty
Jan 06, 2024 -

Audi Fort Worth responded

It's fantastic to hear about your exceptional experience with Ethan at Audi Fort Worth! His reliability in accommodating your service needs promptly and efficiently, ensuring your car is ready on the same day, and even arranging transportation to and from work reflects a high level of dedication and customer service. Thank you for your loyalty and business!

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