Audi Fort Worth
Benbrook, TX
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Michael the service representative is excellent. He is precessional and responsive. Don’t think so highly of the service work or the manager. The manager didn’t acknowledge me at all- even though s He is precessional and responsive. Don’t think so highly of the service work or the manager. The manager didn’t acknowledge me at all- even though she interrupted a conversation between me and the rep. More
We have purchased three b New vehicles from this Audi dealership. Sales and service have consistently "TOP QUALITY". Would highly recommend to prospective buyers. Kudos to Ben in Sales and to Ethan in Se dealership. Sales and service have consistently "TOP QUALITY". Would highly recommend to prospective buyers. Kudos to Ben in Sales and to Ethan in Service. More
The dealership was easy to access, the service managers were prompt and professional. They gave full attention to my needs and listened to what the issue we were having with the vehicle. were prompt and professional. They gave full attention to my needs and listened to what the issue we were having with the vehicle. More
Unintentional Vehicle Acceleration on 2023 Audi Q5. Audi Corporate Engineers said driver error, Audi Fort Worth said that there was nothing they could do since Audi Corporate said driver error. This Audi Corporate Engineers said driver error, Audi Fort Worth said that there was nothing they could do since Audi Corporate said driver error. This car is unsafe. After a deeper research, Audi settled a class action lawsuit years ago with this same problem. It's raised it head again and I hoping for others that mine was an isolated incident. I'm sure that Audi will respond to this post that is must have been driver error, but I can assure you that it was not driver error. I will not buy another Audi and I will not recommend this dealership to friends. I am no longer an owner of this vehicle. More
Did not deliver a working vehicle, did not follow up with local dealer as promised, ghosted me and local dealer regarding necessary repair local dealer as promised, ghosted me and local dealer regarding necessary repair More
Service team (3 different leads) were exceptionally professional and courteous. Service team provided prompt solutions. It was easy to tell focus and effort was being applied to returning the car in professional and courteous. Service team provided prompt solutions. It was easy to tell focus and effort was being applied to returning the car in full repair. More
This is my 3rd Audi and I’m still in love with the car. Marc at FW Audi was exceptional in his customer service. I truly appreciate the level of care and consideration from him and the team. Marc at FW Audi was exceptional in his customer service. I truly appreciate the level of care and consideration from him and the team. More