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Audi Fort Worth

Benbrook, TX

4.8
369 Reviews

7330 Hawkins Center

Benbrook, TX

76126

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Showing 370 reviews

February 14, 2024

Michael the service representative is excellent. He is precessional and responsive. Don’t think so highly of the service work or the manager. The manager didn’t acknowledge me at all- even though s More

by Mbrownhome
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael service
Apr 12, 2024 -

Audi Fort Worth responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

February 13, 2024

We have purchased three b New vehicles from this Audi dealership. Sales and service have consistently "TOP QUALITY". Would highly recommend to prospective buyers. Kudos to Ben in Sales and to Ethan in Se More

by Don Boren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Garcia
Feb 16, 2024 -

Audi Fort Worth responded

Thank you Don for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

February 12, 2024

Today was a very good experience for a last minute decision to trade my car in and buy a new car. More

by nikiandjoe13
Recommend Dealer
Yes
Employees Worked With
Ben Garcia, group1auto group1auto
Feb 14, 2024 -

Audi Fort Worth responded

Congratulations on your new vehicle! We are thrilled to have provided you with a good sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

February 08, 2024

The dealership was easy to access, the service managers were prompt and professional. They gave full attention to my needs and listened to what the issue we were having with the vehicle. More

by joetomaselli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc
Feb 10, 2024 -

Audi Fort Worth responded

It's great to hear that you had a positive experience at the dealership. Prompt and professional service, along with attentive staff who listen to your concerns, contribute to a positive customer experience. Safe travels and we appreciate your feedback!

February 07, 2024

Unintentional Vehicle Acceleration on 2023 Audi Q5. Audi Corporate Engineers said driver error, Audi Fort Worth said that there was nothing they could do since Audi Corporate said driver error. This More

by scouts-loft-0y
Recommend Dealer
No
Employees Worked With
group1auto group1auto
Feb 09, 2024 -

Audi Fort Worth responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Sep 02, 2024 -

Audi Fort Worth responded

I apologize for this delayed response, but I appreciate you informing me about your experience. I deeply regret any inconvenience you may have encountered, and I would like to make amends to regain your trust as a valued client for any future services. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to the opportunity to understand more about what took place during your experience. Chris Chiv General Manager cchiv@dallasdodge.net

February 02, 2024

Did not deliver a working vehicle, did not follow up with local dealer as promised, ghosted me and local dealer regarding necessary repair More

by nwinter
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
group1auto group1auto, Raphael Gutierrez
Feb 05, 2024 -

Audi Fort Worth responded

Thank you for informing me about your situation. Please know that we are looking into your concerns, Ivan Martinez will be reaching out to you soon to assist. If there is anything I can do in the meantime please reach out to me. Alex Bagherloo, General Manager ABagherloo@Audifortworth.com

January 31, 2024

Very effective, efficient, clean, very friendly with customers and quick to get your car out! More

by Nanporter2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kirk , group1auto group1auto, Raphael Gutierrez
Feb 02, 2024 -

Audi Fort Worth responded

We're thrilled to hear about your positive experience! It's great that you found the service effective, efficient, and quick, with a clean environment and friendly staff. We appreciate your business and look forward to serving you again!

January 31, 2024

Service team (3 different leads) were exceptionally professional and courteous. Service team provided prompt solutions. It was easy to tell focus and effort was being applied to returning the car in More

by Larry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
group1auto group1auto
Feb 02, 2024 -

Audi Fort Worth responded

Thank you for sharing your positive experience with the service team! We're glad to hear that they provided you with professional, courteous, and prompt solutions, focusing on returning your car in full repair. Your satisfaction is important, and we appreciate your support!

January 30, 2024

Always get the best experience when dealing with the professional Audi crew.Thank you Audi of Fort Worth More

by Jim007austin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ethan Beaty
Feb 01, 2024 -

Audi Fort Worth responded

We are thrilled to hear that you had the best experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

January 26, 2024

This is my 3rd Audi and I’m still in love with the car. Marc at FW Audi was exceptional in his customer service. I truly appreciate the level of care and consideration from him and the team. More

by Jennifer C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc
Jan 30, 2024 -

Audi Fort Worth responded

Thank you Jennifer for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

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