Audi Fort Lauderdale - Service Center

I've read a number of reviews regarding Audi Fort Lauderdale. Frankly, I find it hard to believe how anyone that ever owned a "premium" vehicle (BMW, Mercedes, Land Rover, Acura, etc.) would even Lauderdale. Frankly, I find it hard to believe how anyone that ever owned a "premium" vehicle (BMW, Mercedes, Land Rover, Acura, etc.) would even compare the "Audi Experience" to other premium automobile dealerships. The Audi vehicle, aside from over-indexing on redundant instrumentation without touch screen functionality (seriously, I had a 2007 Acura with touch screen technology) and safety features that were surely designed by the U.S. Government... the Audi is actually a very good, quality automobile. That said, I wouldn't buy a lawn mower from Audi Fort Lauderdale for the following reasons: 1. Zero Quality Control Every BMW, Range Rover, Mercedes, etc. dealer allows customers to rate their service. Not this dealer... and they are awful at maintaining a quality ownership experience. 2. Service Experience Instead of providing a "loaner" for your service experience, they offer to arrange transportation for you... but you're charged for it. 3. Wait Time You make an appointment... but even the most minor oil change is going to take two hours, so don't plan to wait. Here's my last service experience: 1. Set an online appointment for 10:00 am - provided my service request (75,000 service, turn-off tire sensor, and wheel alignment). 2. Explained I needed my car no later than 3:00 p.m. 3. Called dealer at 3:15, spoke to service dispatcher - she somehow located the service advisor, and arranged for my vehicle to be returned to me. 4. Upon getting to the dealer to pick up my car after 5 1/2 hours, the service advisor indicated no wheel alignment, no call from the service advisor, no wash of my vehicle, charged for my transportation. Summary This dealer sells cars - period. Aside from that, you're at the whim of a very lackluster ownership experience. If you didn't have a warranty, you would be absolutely "stupid" to allow this dealer to service your automobile. Audi is a good manufacturer. But based on my experience with this dealer, I'll never own another Audi. I truly believe that Audi (the "manufacturer" likely has some protocols for dealers), but this place should be de-flagged and start selling used cars with "Buy Here - Pay Here" philosophy. I'm going back to a true luxury vehicle where the "ownership experience" is rewarded with good service, professionalism and not some amateurish attempt at being a "wannabe" premium automobile dealership. More

My service writer was very helpful. Overall fast and efficient experience. This word counter is stupid Overall fast and efficient experience. This word counter is stupid More

The service advisor Samantha was great she kept in touch with me every step of the way with my car being serviced with me every step of the way with my car being serviced More

Amazing picked up car from England and returned it with complimentary car wash xxxxing amazing complimentary car wash xxxxing amazing More

We have done business with Audi of Fort Lauderdale since they opened. They always provide the best customer experience in buying/leasing a car and they have a great service department as well. they opened. They always provide the best customer experience in buying/leasing a car and they have a great service department as well. More

Took my RS3 in to have the tire pressure correctly set in all tires. Service was very quick with no charge. all tires. Service was very quick with no charge. More

Awesome dealer and great salesmen! Steve got us a great trade-in deal and put us in a brand new Audi! We definitely recommend Audi Fort Lauderdale. Thanks again guys! Steve got us a great trade-in deal and put us in a brand new Audi! We definitely recommend Audi Fort Lauderdale. Thanks again guys! More

Professionalism and great customer service of staff and documentation of service and recall process change documentation of service and recall process change More

I was falsely represented that my recent oil change was not done properly in Canada and was charged $2000 to change a drain plug which real cost is $25 not done properly in Canada and was charged $2000 to change a drain plug which real cost is $25 More

Everyone here was great helping with my appointment! Excellent communication as to status and updates. Staff was exceptional from start to finish. Excellent communication as to status and updates. Staff was exceptional from start to finish. More