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Audi Fletcher Jones - Service Center

Costa Mesa, CA

4.1
396 Reviews

396 Reviews of Audi Fletcher Jones - Service Center

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April 23, 2021

Very helpful and great service. Explained additional work needed very carefully and didn’t start until I approved. Communication was stellar! I would recommend coming here for service and purchase! More

by SugarRaySheppard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Issel Herrera
Apr 27, 2021 -

Audi Fletcher Jones responded

Hello, Wow! Our team at Audi Fletcher Jones is truly flattered to see your generous recommendations! With all of the automotive competition out there, it is wonderful to know that our team delivered an outstanding service experience! Please feel welcome to contact is we may offer further assistance. Best, Kimberlee Camargo Reputation and Brand Ambassador kim.camargo@fletcherjones.com

April 23, 2021

Very efficient staffs and service advisor. Got me in and out quickly from dropping off vehicle for service, to getting a rental and the return of vehicle for pick up. I'm very please with this dealership's More

by Zhanhuan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Phillips, Issel Herrera, Noah Marcos
Apr 27, 2021 -

Audi Fletcher Jones responded

Hi Zhanhuan, Our team of associates are excited to hear that you were assisted promptly and provided with amazing service throughout your recent visit with us. It's wonderful reviews like yours that truly represent what we strive for everyday! We are grateful for your business and we look forward to serving you for many years to come! Best Wishes, Your Friends and Family at Audi Fletcher Jones

April 22, 2021

Well organized and efficient operation. Paul made it easy for me with my busy schedule and was very courteous and responsive. The actual work took longer than I expected but having a loaner made this More

by Eric
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Panya
Apr 29, 2021 -

Audi Fletcher Jones responded

Hello Eric, Thank you for your business and genuine feedback! We greatly appreciate your positive insight and taking the time to share such thoughtful sediments for Paul! If we may offer further assistance, please feel free to contact us anytime. Kind Regards, Kimberlee Camargo Reputation and Brand Ambassador kim.camargo@fletcherjones.com

April 21, 2021

Glad to see that the service department is humming. Jimmy was great and everything turned out well. Glad to have Audi Fletcher Jones at the new location. More

by scottcarp
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Molina
Apr 22, 2021 -

Audi Fletcher Jones responded

Hi Scott, It's really rewarding hearing that Jimmy was able to assist and provide you with amazing service throughout your recent visit with us! Guest satisfaction is our highest priority and we are thankful for your kind feedback. Our team of experts are looking forward to seeing you again at your next scheduled interval. Take Care, Your Friends and Family at Audi Fletcher Jones

April 15, 2021

Everyone I encounteted at Fletcher Audi were courteous and helpful. My car was washed and delivered on time. Jimmy was very polite and explained every detail to me More

by hutchcdm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Molina
Apr 19, 2021 -

Audi Fletcher Jones responded

Hello, Thank you for business and the opportunity to serve you! Our team at Audi Fletcher Jones cares greatly about the guest experience and is happy to hear of the amazing level of service and great confidence you have working with entire team! Please feel welcome to contact us anytime! Kind Wishes, Your Friends and Family at Audi Fletcher Jones

April 10, 2021

Sahara was exceptional she responded back to all of my calls and Text at a reasonable time she was very professional The information she gave me on my car that was going on was very accurate More

by derialee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sahara Spellman
Apr 13, 2021 -

Audi Fletcher Jones responded

Hi Derialee, It's really rewarding hearing that Sahara was able to assist and provide you with outstanding service throughout your most recent visit with us. Glad to see that Sahara was very helpful and attentive while your vehicle was in for repairs. Guest satisfaction is our highest priority and we are thankful for your kind feedback. Our team of experts are looking forward to serving you for many more years to come! Take Care, Your Friends and Family at Audi Fletcher Jones

April 10, 2021

Consistently excellent service over the years. Everyone on the phone and in person is courteous and professional. The service and maintenance checks are thoroughly done and always well explained before and More

by barrame
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Magana, Michael Quezada, Issel Herrera
Apr 13, 2021 -

Audi Fletcher Jones responded

Hi Barrame, Our team of experts are excited to hear that you were assisted promptly and provided with outstanding service throughout your most recent service visit with us. Thank you for allowing us the opportunity to earn your business and we are looking forward to working with you for many more years to come! Best Wishes, Your Friends and Family at Audi Fletcher Jones

April 10, 2021

Henry was excellent in all communication with my Q3. Fast reply & accomplished all needs. Big thanks for keeping my car up tp speed for us. Much apricated. Thanks, The Osti Family More

by ostibay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Henry Jones
Apr 13, 2021 -

Audi Fletcher Jones responded

Hi Osti Family, Thank you for taking the time to share your feedback and 5-star rating regarding your most recent experience with Henry Chang! It's great hearing that Henry was attentive while your vehicle was in getting repaired. Our team of experts are looking forward to seeing you again at your next scheduled interval. Take Care, Your Friends and Family at Audi Fletcher Jones

April 09, 2021

Excellent experience. Thank you.Rah & the SC team Excellent experience. Thank you. Rah & the SC team appreciate you all. The service reps and leadership team are amazing. They go above and beyond. Th More

by rah.dule
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Magana, Ryan Rabusch, Julian Kim, Paul Panya, Issel Herrera
Apr 09, 2021 -

Audi Fletcher Jones responded

Hello, Thank you for choosing Audi Fletcher Jones service department. Our team is delighted to hear about your exceptional experience and quality work. We look forward to serving you again.. Best, Your Friends and Family at Audi Fletcher Jones

April 07, 2021

Good service and follow-up communication! I really like the new place and the text updates! Also liked arranging a ride back to my office and back to the dealership to pick up my car. More

by kongfamily
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Magana
Apr 08, 2021 -

Audi Fletcher Jones responded

Hello Kong Family, We absolutely value your feedback and thank you for the 5 star rating! We are happy to hear the transportation options were a wonderful compliment to your recent service with Jose & worthy of such high recommendations! We look forward to providing you the same great service experience again at your next scheduled visit! Warm Wishes, Your Friends and Family at Audi Fletcher Jones

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