Back

Audi Fletcher Jones - Service Center

Costa Mesa, CA

4.1
396 Reviews

396 Reviews of Audi Fletcher Jones - Service Center

Sort by
May 17, 2021

Car finished before promised time and given a nice loaner as well. Jimmy was very helpful and would come back again for my next service. More

by marc.pannier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Molina
May 18, 2021 -

Audi Fletcher Jones responded

Hello Marc, Thank you for your business and 5 star review! It is wonderful to know of the prompt and accommodating service you received from Jimmy during your recent service visit and that our amenities served you well! We are grateful to have you as a valued part of our Fletcher Jones family and are always here to assist you with all of your Audi needs! Best regards, Your Friends and Family at Audi Fletcher Jones

May 17, 2021

Everyone here at the dealership always gives the best customer service whenever I’m there. Eager to help and get you where you need to be! I wouldn’t do business with anyone else. More

by lesliem721
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy, Jose Magana, Ryan Rabusch, Julian Kim, Paul Panya, Issel Herrera
May 18, 2021 -

Audi Fletcher Jones responded

Hi Leslie, Thank you for choosing Audi Fletcher Jones! We are honored to receive your 5 star rating and review for our amazing service team! Providing the best customer service experience possible is always our top priority. We are grateful to have earned your ongoing patronage and look forward to serving you again at your next scheduled maintenance interval. All the best, Your Friends and Family at Audi Fletcher Jones

May 15, 2021

As you know, there’s a stigma with cars salesman & plumbers!! Mike Burns set me up with an Audi at a previous dealership and he took such good care of me that I have followed him to Fletcher Jones wh More

by Super Mario
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Issel Herrera, Mike Burns
May 17, 2021 -

Audi Fletcher Jones responded

Hello, We absolutely value your feedback and thank you for the 5 star rating! We are incredibly grateful to have earned your business and loved knowing we have surpassed your expectations through out the purchase process of your 2nd Audi. It was wonderful to have such genuine comments for Issel in service and Mike in sales! Congratulations on your 2nd Audi purchase! Please feel welcome to contact us anytime! Best Wishes, Kimberlee Camargo Reputation and Brand Ambassador

May 15, 2021

Henry Chang took great care of us during our visit. He updated us along the way with some minor delays in shipping of the parts we needed. His communication was great throughout the entire process. Overal More

by AM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Henry Chang
May 16, 2021 -

Audi Fletcher Jones responded

AM, Thank you for taking the time to leave us your 5 star review and rating. We absolutely value our guest's time and providing excellent communication is key to making your visit seamless and easy. We thank you for your patronage and look forward to serving you again at your next scheduled maintenance interval. All the best, Your Friends and Family at Audi Fletcher Jones

May 15, 2021

I love the professional and warm feeling of the facility, but more importantly I trust what I am being told. This is my second A7, love the car highly recommended! More

by fjt711
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ryan Rabusch
May 16, 2021 -

Audi Fletcher Jones responded

Hello, Thank you for taking the time to leave us your 5 star review! We are more than honored to have earned your business to take care of your A7. We are happy to hear that our facilities served you well and that Ryan provided you an excellent experience. We thank you for your recommendations and are here for you should you have any questions or needs for your A7! Take care, Your Friends and Family at Audi Fletcher Jones

May 12, 2021

The dealership in its new location is easy to get to. When I arrive there I am greeted immediately by someone from the staff who helps me get my car serviced quickly. I appreciate the convenience of havi More

by leh1939
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Issel Herrera
May 13, 2021 -

Audi Fletcher Jones responded

Hello, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. Thank you for allowing our team the privilege to earn your business and attend to your service needs! We are truly flattered to have such heartfelt recommendations and look forward to working with you for many years to come and are here to help should you need us! Providing a loaner vehicle is one of the many perks we offer to our guests. We're grateful for your business and we look forward to serving you for many years to come and are here to help should you need us! Best Wishes, Your Friends and Family at Audi Fletcher Jones

May 02, 2021

Very good customer service. Issel was very helpful and accommodating. Also, very helpful when we needed a loaner car due to time issues & time needed for service. More

by Steve E.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Issel Herrera
May 03, 2021 -

Audi Fletcher Jones responded

Hello Steve, We greatly appreciate you taking the time to post your 5 star review! With all of the automotive competition out there, it is amazing to hear that we delivered a helpful and accommodating experience! Please feel welcome to contact us anytime. Kimberlee Camargo Reputation and Brand Ambassador kim.camargo@fletcherjones.com

April 29, 2021

Took car in for service the first time. Beautiful facility. Prompt and professional friendly service. I would recommend Audi to my friend and family. Thank you More

by Tiffanyphn
Customer Service
Recommend Dealer
Yes
Employees Worked With
Issel Herrera
Apr 29, 2021 -

Audi Fletcher Jones responded

Hi Tiffany, Thank you for taking the time to share your 5-star rating regarding your very first service visit with us! It's wonderful reviews like yours that truly represent what we strive for everyday! Glad to see that you enjoy our new gorgeous facility as much as we do! Our team of experts are looking forward to serving you for many years to come! Best Wishes, Your Friends and Family at Audi Fletcher Jones

April 27, 2021

Henry Chang was my service representative and provided excellent service. He was also my service representative during my last visit when I also received excellent service More

by nwallace
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Rabusch
Apr 27, 2021 -

Audi Fletcher Jones responded

Hello M Wallace, Thank you for taking the time to share your feedback and 5-stars rating. We are truly flattered to have your thoughtful compliments and recommendations. It brings us so much joy hearing that Henry Chang was able to assist with getting your vehicle repaired and returned to you all within a timely manner. We'll be sure to relay over the kind words expressed on your behalf. Our team of experts are grateful to have earned your business and look forward to working with you for many years to come! Take Care, Your Friends and Family at Audi Fletcher Jones

April 27, 2021

This was my first time at your new location. I bought my car at the Newport Beach dealership in 2014. I've had it serviced at NB, then at your previous location across the street on Bristol. I was only th More

by James U
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Molina - 5 Stars!
Apr 30, 2021 -

Audi Fletcher Jones responded

Hi James, Thank you so much for taking the time to share your amazing rating with everyone! Your kind recognition for Jimmy Molina show his dedication to providing world-class Audi experiences! Congratulations on the purchase of your new Audi! Please let us know if we can be of any further assistance in the future. Best Wishes, Kimberlee Camargo Reputation and Brand Ambassador kim.camargo@fletcherjones.com

...
12
...