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Audi Fletcher Jones

Costa Mesa, CA

4.4
1,016 Reviews

1275 Bristol St

Costa Mesa, CA

92626

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Showing 1,016 reviews

June 26, 2018

Great New Car, Better Service Had a great time at the dealership and everything went smoothly. From the test drive to finding the right car with the right features, each step of t More

by guitar672
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephen Lim, Ryan Rabusch, Michael Quezada
Jun 29, 2018 -

Audi Fletcher Jones responded

Hi Guitar672, Thank you for taking the time and sharing your feedback with us! I am pleased to see we were able to earn your 5 star rating as we always strive to provide the Fletcher Jones Difference. If any questions arise, please don't hesitate to reach out. We are always happy to help!

June 17, 2018

Recall of Airbag replacement & suspension work All work was done satisfactorily. Suspension work eliminated the noise I was experiencing but the price was extremely high due to the original design More

by lmam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Magana
Jun 20, 2018 -

Audi Fletcher Jones responded

Hi lmam, Thank you for sharing your positive rating with us! We always strive to provide nothing less than 5-star service every time. Is there anything that we could have done to better your experience and earn that 5th star? We would appreciate the opportunity to discuss any room for improvement, so please feel free to reach out to us anytime. We are always happy to help.

June 16, 2018

Traded in Audi Allroad for a new one Audi is the best car. It's safe, multi-purpose, full of comforts and features, great in the snow. Mike took the time needed to show me all the new f More

by Stacey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Starrett, Gennesis Sanchez, Jose Magana, Michael Quezada
Jun 20, 2018 -

Audi Fletcher Jones responded

Hi Stacey, Congrats on your new Audi and thank you for sharing your rating with us! I am pleased to hear we were able to make the whole process enjoyable from start to finish and we truly appreciate your business. If any questions arise please don't hesitate to reach out. We are always happy to help!

June 15, 2018

Efficient and friendly The staff were friendly and provided efficient service. All employees were helpful and cheerful. My vehicle was serviced and ready when promised. A More

by lagunajo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gennesis Sanchez
Jun 20, 2018 -

Audi Fletcher Jones responded

Hi Lagunajo, Thank you for sharing your feedback with us! I am pleased to see we were able to earn your 5 star rating as we always strive to provide the Fletcher Jones Difference whether you are here for something new or simply service. If any questions arise, please don't hesitate to reach out. We are always happy to help!

June 15, 2018

Thank you Mike Quezada Scott ,Matt first time working with you but very happy I have worked my deal with you , Mike Quezada this is the second deal he has helped my family t More

by Alfredo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Starrett, Scott Conner, Michael Quezada
Jun 20, 2018 -

Audi Fletcher Jones responded

Hi Alfredo, Thank you for leaving your feedback! I am pleased to hear that Scott, Mike and Matt were able to provide you the Fletcher Jones Difference. We love to hear our team is maintaining our high standards. If any questions arise, please don't hesitate to contact us. We are always here to help and look forward to seeing you again soon!

June 14, 2018

Service - First Rate Simple and easy. Did not have a loaner car but made arrangements to get one from Enterprise. Great job to all. Will continue to return for service More

by Moore.Doug44
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Magana
Jun 14, 2018 -

Audi Fletcher Jones responded

Hi Moore.Doug44, Thank you for leaving us your detailed feedback! I am pleased to hear our team was able to provide you the best experience possible. We love to hear our team as well as our dealership environment is maintaining the highest of standards that we practice. If any questions arise, please don't hesitate to contact us.

June 14, 2018

Maintenance Ryan provided friendly and courteous service and all my expectations were met in a timely fashion. Also the receptionist who fielded my call was exce More

by Christine N
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Rabusch
Jun 14, 2018 -

Audi Fletcher Jones responded

Hi Christine, Thank you for leaving us your feedback! I am pleased to hear that Ryan was able to provide you the Fletcher Jones Difference. We love to hear our team is maintaining our high standards and we look forward to working with you again soon.

June 14, 2018

New Dealer~~~Valued Professionals Yes, this Audi Dealership is further away yet transferred pros like Ryan, Jose, GM Dan etc. run a friendly and professional shop. Thanks also for the More

by cappy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Magana, Ryan Rabusch
Jun 14, 2018 -

Audi Fletcher Jones responded

Hi Cappy, Thank you for taking the time to leave us your feedback! I am pleased to see our team was able to earn your 5 star rating as we always strive to provide the world-class guest experience. We look forward to working with you again soon and if any questions arise, please reach out. We are always happy to assist.

June 14, 2018

Sales & Service Entire Sales Experience was excellent from start to finish! All team members handled the transaction in a truly exceptional manner. Service Depa More

by AUDIFAN02
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Taylor Bradford, Matt Starrett, Jalal Kawa
Jun 14, 2018 -

Audi Fletcher Jones responded

Hi AUDIFAN02, I am thrilled you chose us and that you were provided the Fletcher Jones Difference. We truly appreciate your praise and I am pleased our team made the whole process enjoyable from start to finish. We look forward to working with you in the future and if you ever have any questions, please don't hesitate to contact us. We are here to help!

June 14, 2018

Service Great customer service & well communicated what we will be expecting to receive in terms of service-reception Genesis is very helpful in suggesting op More

by Denaudi2016pg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gennesis Sanchez
Jun 14, 2018 -

Audi Fletcher Jones responded

Hi Denaudi2016pg, Thank you for taking the time to leave us your feedback! I am pleased to see Gennesis was able to earn your 5 star rating as we always strive to provide the world-class guest experience whether you’re buying a new car or just coming in for service. We look forward to working with you again soon!

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