Audi Fletcher Jones

Great experience Couldn't have been happier with the staff at Audi Fletcher Jones, from them making us feel welcome to making the buying process very simple. Would de Couldn't have been happier with the staff at Audi Fletcher Jones, from them making us feel welcome to making the buying process very simple. Would definitely recommend them to family and friends for purchasing a vehicle. More

Excellent experience. Chris Hung and Michael Quezada were very helpful and provided an excellent shopping experience! They did a great job and we would be happy to work wo Chris Hung and Michael Quezada were very helpful and provided an excellent shopping experience! They did a great job and we would be happy to work work with them again. More

Pleased as punch I am so thankful that everyone took such great care of me. From the moment I brought my car down for window replacement, to asking if they could fix I am so thankful that everyone took such great care of me. From the moment I brought my car down for window replacement, to asking if they could fixed a damaged bumper. The prices was the lowest around, believe me, I asked and was quoted much higher. I was pleased to see Dan The manager there. Known him for years at the Mercedes side of fletchers Just very pleased with the communication of this office. Thank you. More

Sasha ! I have been to many dealerships over the last 30 years and my experience with Sacha was just as good as my experience with Joey Gulo Fletcher Jones I have been to many dealerships over the last 30 years and my experience with Sacha was just as good as my experience with Joey Gulo Fletcher Jones Mercedes Benz. Sasha went out of his way to make my experience perfect. Including delivering the car to my house with a bow on top for my daughter. I have one more daughter to purchase a car for and I know exactly where I’m going to in the future. Thank you for making this so easy! More

Jose Magana always takes excellent care of me After four Audis I've had many service advisors and the best ever is Jose. He always goes above and beyond what is expected. Highly recommend! After four Audis I've had many service advisors and the best ever is Jose. He always goes above and beyond what is expected. Highly recommend! More

Excellent customer servuce Frank was very professional and courteous. He updated me on the status of my car which was very much appreciated. It was a very nice touch to have m Frank was very professional and courteous. He updated me on the status of my car which was very much appreciated. It was a very nice touch to have my car washed. More

Fletcher Jones makes car shopping fun! When it came time to shop for a new car, I was really dreading it. Not knowing where to start, researching endless makes, models, and dealerships was When it came time to shop for a new car, I was really dreading it. Not knowing where to start, researching endless makes, models, and dealerships was serious work, visiting the dealership and testing cars out was exhausting! In my search for the right car, I found Audi. At the first Audi dealership I visited, I thought a small hatchback was the perfect fit for me. I talked myself out of it. Based on my driving habits and MPG desires, the A3 ended up being much better suited to my needs. I actually received a car consultation with a product specialist that helped me make my decision. This is the only dealership that didn't flood my inbox with innumerable texts, emails, voicemails after my expression of interest. From my online inquiry to my first visit to the dealership, the whole process was seamless. Fletcher Jones is a reputable group, and this is a super location. BTW this is also the least claustrophobic, cleanest car dealership I have been to in Costa Mesa- there are a TON up here and most of them smell like chemicals. Bottom line: Life is too short to drive a car you don't love. I definitely recommend planning your visit here if you know you want a German car, even if you haven't quite figured out which one. Chances are pretty high someone on their staff has personally owned and driven the car you have questions about. They actually want to help you get in your dream car. Their service "entertainment lounge" looks seriously comfortable, too! Gotta love those Germans. More

Very efficient and timely Good communication and clear explanation. Nice test drive with the car. In depth explanation of the feature and capability of the vehicle. Test dro Good communication and clear explanation. Nice test drive with the car. In depth explanation of the feature and capability of the vehicle. Test drove more than 3 cars to gain additional comparison of the one that I am look at. More

service Dedicated and profesional staff.I enjoyed my visit.I found Small linear scratch on my car ,however was told they would fix it.Gennesis and Jose are ve Dedicated and profesional staff.I enjoyed my visit.I found Small linear scratch on my car ,however was told they would fix it.Gennesis and Jose are very informed and helpful More

Friendly, efficient service at new location. Brought Q5 into new location on Bristol. Audi recently purchased by Fletcher Jones so operating at a temporary location while they build a completely Brought Q5 into new location on Bristol. Audi recently purchased by Fletcher Jones so operating at a temporary location while they build a completely new sales and service facility. Even in temporary digs they are top notch in service from beginning to end. Quick, friendly, efficient intake. Shuttle or rental car options to get home. Shuttle svc was delayed the morning I dropped car off so head service/sales manager personally drove me home. Didn’t need a rental car but they would have provided if I had. Thorough check of car and cool new communication via email and text to convey issues with car and options for service. Loved it because it was quick and easy to view. Can just respond via email or text to approve service. Also able to pay same way. They provided me a shuttle back to pick up my car. Shuttle driver Mark was really knowledgeable and we had a nice conversation. Especially appreciated how David Aguilar, my service mgr, explained items that could wait and others that needed immediate work. Showed that they really did review the entire car while it was in for something specific. Will go back. More