Audi Fletcher Jones

Fletcher Jones makes car shopping fun! When it came time to shop for a new car, I was really dreading it. Not knowing where to start, researching endless makes, models, and dealerships was When it came time to shop for a new car, I was really dreading it. Not knowing where to start, researching endless makes, models, and dealerships was serious work, visiting the dealership and testing cars out was exhausting! In my search for the right car, I found Audi. At the first Audi dealership I visited, I thought a small hatchback was the perfect fit for me. I talked myself out of it. Based on my driving habits and MPG desires, the A3 ended up being much better suited to my needs. I actually received a car consultation with a product specialist that helped me make my decision. This is the only dealership that didn't flood my inbox with innumerable texts, emails, voicemails after my expression of interest. From my online inquiry to my first visit to the dealership, the whole process was seamless. Fletcher Jones is a reputable group, and this is a super location. BTW this is also the least claustrophobic, cleanest car dealership I have been to in Costa Mesa- there are a TON up here and most of them smell like chemicals. Bottom line: Life is too short to drive a car you don't love. I definitely recommend planning your visit here if you know you want a German car, even if you haven't quite figured out which one. Chances are pretty high someone on their staff has personally owned and driven the car you have questions about. They actually want to help you get in your dream car. Their service "entertainment lounge" looks seriously comfortable, too! Gotta love those Germans. More

Very efficient and timely Good communication and clear explanation. Nice test drive with the car. In depth explanation of the feature and capability of the vehicle. Test dro Good communication and clear explanation. Nice test drive with the car. In depth explanation of the feature and capability of the vehicle. Test drove more than 3 cars to gain additional comparison of the one that I am look at. More

service Dedicated and profesional staff.I enjoyed my visit.I found Small linear scratch on my car ,however was told they would fix it.Gennesis and Jose are ve Dedicated and profesional staff.I enjoyed my visit.I found Small linear scratch on my car ,however was told they would fix it.Gennesis and Jose are very informed and helpful More

Friendly, efficient service at new location. Brought Q5 into new location on Bristol. Audi recently purchased by Fletcher Jones so operating at a temporary location while they build a completely Brought Q5 into new location on Bristol. Audi recently purchased by Fletcher Jones so operating at a temporary location while they build a completely new sales and service facility. Even in temporary digs they are top notch in service from beginning to end. Quick, friendly, efficient intake. Shuttle or rental car options to get home. Shuttle svc was delayed the morning I dropped car off so head service/sales manager personally drove me home. Didn’t need a rental car but they would have provided if I had. Thorough check of car and cool new communication via email and text to convey issues with car and options for service. Loved it because it was quick and easy to view. Can just respond via email or text to approve service. Also able to pay same way. They provided me a shuttle back to pick up my car. Shuttle driver Mark was really knowledgeable and we had a nice conversation. Especially appreciated how David Aguilar, my service mgr, explained items that could wait and others that needed immediate work. Showed that they really did review the entire car while it was in for something specific. Will go back. More

Great New Car, Better Service Had a great time at the dealership and everything went smoothly. From the test drive to finding the right car with the right features, each step of t Had a great time at the dealership and everything went smoothly. From the test drive to finding the right car with the right features, each step of the way was done making sure my needs were met. This Audi dealership is in a cacoon at the moment due to it's size while waiting for the new facility to be completed, but it will emerge beautifully once it can break out into its new building. I worked with Michael Quezada, he will definitely take care of you. More

Recall of Airbag replacement & suspension work All work was done satisfactorily. Suspension work eliminated the noise I was experiencing but the price was extremely high due to the original design All work was done satisfactorily. Suspension work eliminated the noise I was experiencing but the price was extremely high due to the original design by Audi. More

Traded in Audi Allroad for a new one Audi is the best car. It's safe, multi-purpose, full of comforts and features, great in the snow. Mike took the time needed to show me all the new f Audi is the best car. It's safe, multi-purpose, full of comforts and features, great in the snow. Mike took the time needed to show me all the new features. Matt was so friendly to work with. I've been so happy with Jose for many years. Gennesis was efficient. More

Thank you Mike Quezada Scott ,Matt first time working with you but very happy I have worked my deal with you , Mike Quezada this is the second deal he has helped my family t Scott ,Matt first time working with you but very happy I have worked my deal with you , Mike Quezada this is the second deal he has helped my family to get for Audi and very happy with him and we will come back with him in the near future to get my mom her Q5 for now she is using a Q3 THANK YOU Mike Q More

Efficient and friendly The staff were friendly and provided efficient service. All employees were helpful and cheerful. My vehicle was serviced and ready when promised. A The staff were friendly and provided efficient service. All employees were helpful and cheerful. My vehicle was serviced and ready when promised. A very good experience. More

Service - First Rate Simple and easy. Did not have a loaner car but made arrangements to get one from Enterprise. Great job to all. Will continue to return for service Simple and easy. Did not have a loaner car but made arrangements to get one from Enterprise. Great job to all. Will continue to return for service More