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Audi Fletcher Jones
Costa Mesa, CA
1,016 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,016 reviews
August 31, 2018
transaction flow was flawless our first time dealing with Fletcher Jones. first visit we discussed the car we were looking at and did not want to spend the entire day at the dealer our first time dealing with Fletcher Jones. first visit we discussed the car we were looking at and did not want to spend the entire day at the dealership. Jalal was great. when we came back for the final decisions we were in and out in three hours with a new q5. More
by The Conrads
Employees Worked With
Matt Starrett, Jalal Kawa
August 31, 2018
Good service, but My service rep, Frank was great. He called and texted me to let me know how my service was going and what needed to be done which was minor. I brought My service rep, Frank was great. He called and texted me to let me know how my service was going and what needed to be done which was minor. I brought the car in to be serviced because the service light kept going on. When I picked the car up, he said the mechanic mentioned the car didn’t need an oil change, the car looked good, except for a nail head in tire and a small oil leak from he rear shock absorber. I decided not to have it replaced at this time. When, I ask why the service light was still on, Frank told me it would cost me $93 to have it turned off. I was shocked, is this legal? I own two Audi Q5’s and always have them serviced at the dealership. I’m not sure if this is new because Fletcher Jones purchased Audi from Porsche, but I was very disappointed. So now I’m riding around with the service light on until my next service. Thanks Fletcher Jones. . More
by Suzanne660
Employees Worked With
Frank ( great customer service )
August 30, 2018
Fantastic! I truly enjoyed buying a car from Audi Fletcher Jones. The guys made the process so easy and pleasant., Michael and I were able to cut through the t I truly enjoyed buying a car from Audi Fletcher Jones. The guys made the process so easy and pleasant., Michael and I were able to cut through the typical back and forth and immediately settle on a fair price for both of us. More
by dhallstrom
Employees Worked With
Stephen Lim, Michael Quezada
August 30, 2018
professional and kind. good job Diego was patient and kind. Mike quick and easy Taylor responsive and gentle at the same time. This transaction took a while but we were not Diego was patient and kind. Mike quick and easy Taylor responsive and gentle at the same time. This transaction took a while but we were not in a hurry. More
by jim@lawsonmarketing.com
Employees Worked With
Taylor Bradford, Matt Starrett, Diego Meza
August 30, 2018
Alex was very familiar with the car, Alex was very familiar with the car. Taylor guided me to the individuals with ease and Stephen got me in and out quickly with all the options. Alex was very familiar with the car. Taylor guided me to the individuals with ease and Stephen got me in and out quickly with all the options. More
by Jay
Employees Worked With
Alex, Taylor Bradford, Matt Starrett
August 29, 2018
Great Experience. We had a great experience working with Sasha Poleshuk at the new Fletcher Jones Audi dealership. He was very knowledgeable, professional and we are ve We had a great experience working with Sasha Poleshuk at the new Fletcher Jones Audi dealership. He was very knowledgeable, professional and we are very happy with our new car. More
by audidriver
Employees Worked With
Sasha Poleshuk
August 29, 2018
recall work, minor repairs Ryan is a great technician, always prompt and courteous. He has serviced the car for a long time and makes sure everything is completed promptly and c Ryan is a great technician, always prompt and courteous. He has serviced the car for a long time and makes sure everything is completed promptly and correctly. More
by jimcnb
Employees Worked With
Jose Magana, Ryan Rabusch
August 24, 2018
Excellent service! Routine maintenance service appointment went very smoothly. Very grateful for their thoroughness. Kudos to Jose and the service team for their except Routine maintenance service appointment went very smoothly. Very grateful for their thoroughness. Kudos to Jose and the service team for their exceptional customer service. Thx! More
by Kood Garma
Employees Worked With
Jose Magana
August 22, 2018
bracket installation Excellent service and professional service form both Jose and the girl that receive the cars. Definitely I will come back in the future for maintenanc Excellent service and professional service form both Jose and the girl that receive the cars. Definitely I will come back in the future for maintenance service More
by Joselo
Employees Worked With
Jose Magana, Carlos Avila
August 22, 2018
Great Sales Experience Michael was great and I look forward to buying another car from him in the coming months. He made buying a car enjoyable. Thank you. Michael was great and I look forward to buying another car from him in the coming months. He made buying a car enjoyable. Thank you. More
by NatalieMoreno
Employees Worked With
Michael Quezada
