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Audi Fletcher Jones

Costa Mesa, CA

4.5
1,010 Reviews

1275 Bristol St

Costa Mesa, CA

92626

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Showing 1,010 reviews

November 24, 2018

Needed my third service since car was purchased in 1 mo Dealership seems overwhelmed with too many service clients. Too busy with not enough reps. Today’s visit wasn’t bad, but last two were not that good. More

by efink3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Samantha Jordan
Nov 29, 2018 -

Audi Fletcher Jones responded

Hi, Thank you for taking the time to share your review. Guest satisfaction is important to me and truly value your insight. I hope if time presents itself you would reach out to me. My direct line is 949-718-6532. Kind regards, Kimberlee Camargo Fletcher Jones Management West

November 24, 2018

Tire service I called Ryan and left a message and he called me back within 20 minutes and set an appointment to repair my new tire that had picked up a screw. More

by Ms
Recommend Dealer
Yes
Employees Worked With
Ryan Rabusch
Nov 26, 2018 -

Audi Fletcher Jones responded

Hello, Thank you for choosing Audi Fletcher Jones and for taking the time to share your valuable feedback. It is great to hear that Ryan continues to exceed the level of your expectations by treating you and your vehicle with the greatest care. As always, please let us know if we can assist you further. Best, Heather Lewis Client Care Manager

November 24, 2018

As promised I was in and out without any delays. Jose offered me a top-shelf loaner. Car delivered when promised. Thanks for all of your help Jose. More

by 2013audiS8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Magana
Nov 26, 2018 -

Audi Fletcher Jones responded

Hello, Thank you for choosing Audi Fletcher Jones and for taking the time to share your valuable feedback. It is great to hear that Jose continues to exceed the level of your expectations by treating you and your vehicle with the greatest care. As always, please let us know if we can assist you further. Best, Heather Lewis Client Care Manager

November 24, 2018

Excellent Service Manager Initial welcome was a little disappointing, however, once the service manager arrive, Samantha Jordan, the situation changes. She shown interest and c More

by E-TRON1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samantha Jordan
Nov 29, 2018 -

Audi Fletcher Jones responded

Hello, I am happy to hear Samantha was able to turn your visit around and look forward to your return visit. Guest satisfaction is important to us and would welcome the opportunity to speak with you. My direct line is 949-718-6532. Sincerely, Kimberlee Camargo Fletcher Jones Management

November 20, 2018

Great Service. Fast Friendly service, no issues. Great to have a service center I can trust. Will definitely do service here in the future. Great group of advisers a More

by BigQueso80
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlos Avila, Ryan Rabusch
Nov 20, 2018 -

Audi Fletcher Jones responded

Hello, Thank you for choosing Audi Fletcher Jones. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future. Best, Heather Lewis Client Care Manager

November 19, 2018

Great Audi Experience Amazing experience with Henry and Matt in finance. My daughter loves her new Audi. Excellent service and very professional and most important, kept ev More

by Sbendaw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Henry, Matt Starrett
Nov 19, 2018 -

Audi Fletcher Jones responded

Hello, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Henry, and Matt. Your recommendations are truly a gift. Congratulations on your purchase! Best, Heather Lewis Client Care Manager

November 14, 2018

Amazing service Thanks for being a great place to bring our cars for service. The service I get from everyone is always a 10. Thanks so much! More

by CloAudi47
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank, Samantha and Stacy., Jorge Rotea, Jose Magana, Ryan Rabusch
Nov 14, 2018 -

Audi Fletcher Jones responded

Hello, Thank you for choosing Audi Fletcher Jones. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future. Best, Heather Lewis Client Care Manager

November 03, 2018

Great experience Sam was excellent, very helpful and kept me informed. I was feeling upset after my tire blew out on the freeway and she made me feel relaxed and able More

by Karen01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Samantha
Nov 04, 2018 -

Audi Fletcher Jones responded

Hello Karen01, Thank you for choosing Audi Fletcher Jones! Your feedback is greatly appreciated. It is wonderful to hear that Samantha treated you and your vehicle with the greatest care. Please let us know if we can be of any further assistance to you now or in the future. Best, Heather Lewis Client Care Manager

October 29, 2018

Amazing Car Buying Experience This dealership is Awesome!! They offer the very best Highline Car Buying Experience in all of Orange County. I highly recommend the Sales Manager More

by Cindy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Taylor Bradford, Brandon Roy
Oct 31, 2018 -

Audi Fletcher Jones responded

Hello Cindy, We appreciate you taking the time to share your valuable feedback with us. Guest satisfaction is our greatest priority. I'm pleased to hear that your experience with Taylor and Brandon was memorable and they provided you with world class service. Please let us know if we can be of any further assistance to you now or in the future. Welcome to the family, Cindy! Best, Heather Lewis Client Care Manager

October 22, 2018

Q5 purchase I visited Audi Fletcher Jones to purchase a car, they treated my wife and I with respect and were very courteous, we had Avery good experience and wou More

by ROLGAA@SBCGLOBAL.NET
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sohila Elmansoury, Jimmy Cahill, Matt Starrett, Scott Conner
Oct 23, 2018 -

Audi Fletcher Jones responded

Hi, thank you for choosing Audi Fletcher Jones! We are glad you had a wonderful experience finding the perfect vehicle for your family. Congratulations on your new Q5! Best, Heather Lewis Client Care Manager

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