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Audi Fletcher Jones

Costa Mesa, CA

4.4
1,016 Reviews

1275 Bristol St

Costa Mesa, CA

92626

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Showing 1,016 reviews

December 10, 2018

Excellent experience during Audi purchase Sales rep Michael Quezada did a great job in addressing our needs. He was patient in explaining the features in details and was excellent with the fol More

by Nadiahasan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Hung, Jimmy Cahill, Michael Quezada
Dec 11, 2018 -

Audi Fletcher Jones responded

Hello Nadia, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Michael. Your recommendations are truly a gift. Congratulations on your purchase! Best, Heather Lewis Client Care Manager

December 10, 2018

Purchased a7. Traded leased Mini Cooper Excellent. Very informative. The team was very accommodating and answered all our questions. Went out of their way to make sure we had the options we More

by A7 daytona
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mackenna, Taylor Bradford, Matt Starrett
Dec 11, 2018 -

Audi Fletcher Jones responded

Hello, Thank you for choosing Audi Fletcher Jones. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future. Best, Heather Lewis Client Care Manager

December 07, 2018

Happy! Sasha and Fletcher Jones truly exceeded my expectations. Sasha was everything a great salesperson should want to be. I highly recommend my salesmen an More

by Cush king
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Taylor Bradford, Jimmy Cahill, Sasha Poleshuk
Dec 10, 2018 -

Audi Fletcher Jones responded

Hello Cush, Hello, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Sasha. Your recommendations are truly a gift. Congratulations on your purchase! Best, Heather Lewis Client Care Manager

December 04, 2018

Very professional, impeccable courtesy. This was our best car buying experience. Helpful and knowledgeable stuff made the decision painless. Also, they were able to provide financing throu More

by Audi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Starrett, Michael Quezada
Dec 05, 2018 -

Audi Fletcher Jones responded

Hello, Thank you for taking the time to share your valuable feedback with us. We are delighted to hear that you received an exceptional experience and were treated with the utmost care. Congratulations on your new purchase! Best, Heather Lewis Client Care Manager

November 28, 2018

comments for salesman MIchael is excellent salesman very good knowledge of vehicle's features and good person But I think we paid too much down and still have a payment More

by SANDHU
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Quezada
Nov 29, 2018 -

Audi Fletcher Jones responded

Hello, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Michael. Your recommendations are truly a gift. Congratulations on your purchase! Best, Heather Lewis Client Care Manager

November 27, 2018

5 STARS goes to Michael Quezada My two sons and I were treated extremely professional and the experience/service was outstanding. If ever I need another car I will contact Michael f More

by enotsj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Quezada
Nov 28, 2018 -

Audi Fletcher Jones responded

Hello, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Michael. Your recommendations are truly a gift. Congratulations on your purchase! Best, Heather Lewis Client Care Manager

November 24, 2018

Needed my third service since car was purchased in 1 mo Dealership seems overwhelmed with too many service clients. Too busy with not enough reps. Today’s visit wasn’t bad, but last two were not that good. More

by efink3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Samantha Jordan
Nov 29, 2018 -

Audi Fletcher Jones responded

Hi, Thank you for taking the time to share your review. Guest satisfaction is important to me and truly value your insight. I hope if time presents itself you would reach out to me. My direct line is 949-718-6532. Kind regards, Kimberlee Camargo Fletcher Jones Management West

November 24, 2018

Tire service I called Ryan and left a message and he called me back within 20 minutes and set an appointment to repair my new tire that had picked up a screw. More

by Ms
Recommend Dealer
Yes
Employees Worked With
Ryan Rabusch
Nov 26, 2018 -

Audi Fletcher Jones responded

Hello, Thank you for choosing Audi Fletcher Jones and for taking the time to share your valuable feedback. It is great to hear that Ryan continues to exceed the level of your expectations by treating you and your vehicle with the greatest care. As always, please let us know if we can assist you further. Best, Heather Lewis Client Care Manager

November 24, 2018

As promised I was in and out without any delays. Jose offered me a top-shelf loaner. Car delivered when promised. Thanks for all of your help Jose. More

by 2013audiS8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Magana
Nov 26, 2018 -

Audi Fletcher Jones responded

Hello, Thank you for choosing Audi Fletcher Jones and for taking the time to share your valuable feedback. It is great to hear that Jose continues to exceed the level of your expectations by treating you and your vehicle with the greatest care. As always, please let us know if we can assist you further. Best, Heather Lewis Client Care Manager

November 24, 2018

Excellent Service Manager Initial welcome was a little disappointing, however, once the service manager arrive, Samantha Jordan, the situation changes. She shown interest and c More

by E-TRON1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samantha Jordan
Nov 29, 2018 -

Audi Fletcher Jones responded

Hello, I am happy to hear Samantha was able to turn your visit around and look forward to your return visit. Guest satisfaction is important to us and would welcome the opportunity to speak with you. My direct line is 949-718-6532. Sincerely, Kimberlee Camargo Fletcher Jones Management

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