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Audi Fletcher Jones

Costa Mesa, CA

4.4
1,016 Reviews

1275 Bristol St

Costa Mesa, CA

92626

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Showing 1,016 reviews

December 31, 2018

Mike and Taylor were very helpful It's great to have them as my sales advisors. They were very patient and tried hard to get my favorite car. Thanks for all their the efforts. More

by beasyqq
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Taylor Bradford, Matt Starrett, Michael Quezada
Jan 02, 2019 -

Audi Fletcher Jones responded

Hello, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Mike, and Taylor. Your recommendations are truly a gift. Congratulations on your purchase! Best, Heather Lewis Client Care Manager

December 30, 2018

Dan is an excellent Dan is excellent and I was lucky to have home as my advisor at FJ Mercedes too. Thanks for growing with FJ family Dan. Looking forward to continued ex More

by A3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Taylor Bradford
Dec 31, 2018 -

Audi Fletcher Jones responded

Hello, Thank you for choosing Audi Fletcher Jones. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future. Best, Heather Lewis Client Care Manager

December 26, 2018

Well done Lana was very responsive, and sensitive to time demands. Process was very smooth. Made it very easy on me, and was done within a day. More

by Yo0862
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lana
Dec 28, 2018 -

Audi Fletcher Jones responded

Hello, The value of our guests time is important to us and please to know of Lana's responsiveness to time you had available to address your service needs. Guest loyalty and confidence in our service is important & look forward to having your work with us for may years to come. If I can ever be of assistance now or in the future, please feel free to contact me. My direct line is 949-718-6532. Kind regards, Kimberlee Camargo Fletcher Jones Management West

December 24, 2018

Excellent service on a factory recall item. My Service representative, Henry Chang, was very helpful, knowledgeable, personable, and great to work with. He kept me updated on length of my visit, More

by clark, anita
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Henry Chang
Dec 26, 2018 -

Audi Fletcher Jones responded

Hello, Thank you for choosing Audi Fletcher Jones. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit by Henry. Please let us know if we can be of any further assistance to you now or in the future. Best, Heather Lewis Client Care Manager

December 22, 2018

Fantastic Experience Painless from start to finish. Michael and his team were straight-up professionals and very easy to work with. Could not have been more pleased with t More

by Jrp181
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Taylor Bradford, Matt Starrett, Michael Quezada
Dec 26, 2018 -

Audi Fletcher Jones responded

Hello, Thank you for choosing Audi Fletcher Jones. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit by Michael. Please let us know if we can be of any further assistance to you now or in the future. Best, Heather Lewis Client Care Manager

December 21, 2018

Samantha Jordan in the Service Department was amazing to work with! Very communicative. Kept me posted on what was happening with my car on a daily basis. She went More

by Jacqui1415
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Samantha Jordan
Dec 26, 2018 -

Audi Fletcher Jones responded

Hello, Thank you for choosing Audi Fletcher Jones. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit by Samantha. Please let us know if we can be of any further assistance to you now or in the future. Best, Heather Lewis Client Care Manager

December 17, 2018

Wonderful car buying experience We enjoyed working with Brandon and he was patient, helpful, and professional. I would work with him again when buying my next car. I highly recomme More

by audifamily
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Starrett, Brandon Roy
Dec 17, 2018 -

Audi Fletcher Jones responded

Hello, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Brandon. Your recommendations are truly a gift. Congratulations on your purchase! Best, Heather Lewis Client Care Manager

December 16, 2018

Efficient and painless When I buy a car I don't like to be hustled and I upsold by salespeople. None of this happened at Audi Fletcher Jones. Armin Hedayat was very cordia More

by UmbertoC
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armin Hedayat, Michelle Racine
Dec 17, 2018 -

Audi Fletcher Jones responded

Hello, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Armin. Your recommendations are truly a gift. Congratulations on your purchase! Best, Heather Lewis Client Care Manager

December 14, 2018

Great overall experience with Breanna, she was amazing Very nice and easy to locate facility, office area was very inviting and open. Breanna did a great job helping me with my Audi experience. More

by lavi1234
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Breanna Martin
Dec 17, 2018 -

Audi Fletcher Jones responded

Hello, Thank you for choosing Audi Fletcher Jones. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future. Best, Heather Lewis Client Care Manager

December 14, 2018

Great I enjoyed working with Diego and he was helpful and professional. I would work with him again based on my experience with him this time More

by Anonymous
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Diego Meza
Dec 17, 2018 -

Audi Fletcher Jones responded

Hello, Thank you for choosing Audi Fletcher Jones. It is great to hear that Diego continues to exceed the level of your expectations by treating you and your vehicle with the greatest care. As always, please let us know if we can assist you further. Best, Heather Lewis Client Care Manager

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