Audi Fletcher Jones

Great Experience I went to purchase a certified preowned Audi and had the smoothest experience I could ask for at the dealership. Everyone who was involved was extreme I went to purchase a certified preowned Audi and had the smoothest experience I could ask for at the dealership. Everyone who was involved was extremely helpful and personal. An overall great experience and I will buy my car from them in the future. More

Seamless purchase Michelle was awesome to work with! She was patients and stayed late to get the deal done. The car was immaculate and ready to go as soon as I walked Michelle was awesome to work with! She was patients and stayed late to get the deal done. The car was immaculate and ready to go as soon as I walked in the dealership More

Audi Q7 Prestige models The service department at this dealership is not that great. I had two service requests for my 2017 Q7 Prestige model at Audi of Newport and one was o The service department at this dealership is not that great. I had two service requests for my 2017 Q7 Prestige model at Audi of Newport and one was oil consumption test and the other was torn leather sit on passenger side. Audi of Newport Beach denied both requests claiming that it will fall out of the scope of warranty. Audi South Coast contacted Audi of America and advise the Audi Customer service of issues and both services were granted. The only reason that Jose does not get one STAR rating is that I had three or four other services on my problem Q7 and Audi A3 etron that he worked on such as oil change and service routine. The point of dealership is to provide service and customer service for the brand owner; any shops can perform oil change and service check. Jose is not willing to go outside of box to solve problem or the management at Audi of Fletcher Jones is tone deaf to their customer base. More

Audi Allroad CPO Purchase Don Lucarelli and Matt Starrett made my purchase smooth and painless. Everyone else I met in passing was very friendly as well. Would highly recomme Don Lucarelli and Matt Starrett made my purchase smooth and painless. Everyone else I met in passing was very friendly as well. Would highly recommend this dealership for your Audi needs. Thank you More

Purchased Certified Q5 We purchased a certified Q5 for our son from Henry Diaz. He was wonderful to deal with and answered all of our questions. The only recommendation we w We purchased a certified Q5 for our son from Henry Diaz. He was wonderful to deal with and answered all of our questions. The only recommendation we would make is how to spend up the process for purchasing. It took over 3 hours to process the paperwork even when paying cash. Everyone at the dealership is professional and helpful. More

Service was efficient and friendly Great service, friendly associates, convenient new location . Samantha was accommodating and friendly. Wash quality needs to improve. Windshield Great service, friendly associates, convenient new location . Samantha was accommodating and friendly. Wash quality needs to improve. Windshield of my car after a wash had marks, car was vacuumed, but front seats mats were not. Fingerprints on dashboard. I understand it’s not professional car wash place, but some standards shall be in place. More

Exceptional service From the very beginning when I spoke to John, I knew he was awesome. He made me feel very welcomed and was so accommodating. He also made sure I kne From the very beginning when I spoke to John, I knew he was awesome. He made me feel very welcomed and was so accommodating. He also made sure I knew what my credit score was, which was nice because I have worked hard to get such high credit score. More

Mike and Taylor were very helpful It's great to have them as my sales advisors. They were very patient and tried hard to get my favorite car. Thanks for all their the efforts. It's great to have them as my sales advisors. They were very patient and tried hard to get my favorite car. Thanks for all their the efforts. More

Dan is an excellent Dan is excellent and I was lucky to have home as my advisor at FJ Mercedes too. Thanks for growing with FJ family Dan. Looking forward to continued ex Dan is excellent and I was lucky to have home as my advisor at FJ Mercedes too. Thanks for growing with FJ family Dan. Looking forward to continued excellent service. More

Well done Lana was very responsive, and sensitive to time demands. Process was very smooth. Made it very easy on me, and was done within a day. Lana was very responsive, and sensitive to time demands. Process was very smooth. Made it very easy on me, and was done within a day. More