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Audi Fletcher Jones
Costa Mesa, CA
1,016 Reviews
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Showing 1,016 reviews
December 04, 2022
I own a 2022 Q5 (my other car that my wife drives is a 2020 Q7). I bought my Q5 2.5 months ago (In a different dealership) and recently I started seeing occasional check engine and drive system lights whe 2020 Q7). I bought my Q5 2.5 months ago (In a different dealership) and recently I started seeing occasional check engine and drive system lights where the display shows that I can't go over 4000 RPMs. So I called Audi Fletcher Jones and asked to check it as well as respond to the Recall which I might be impacted by. I scheduled an appointment to which a loaner will be available (I need a car to move around) and 2 hours before my appointment I received a text message saying there was no loaner available. I wasn't surprised since this is the 4th time that it is happening to me with Fletcher Jones Audi (I had the same last-minute cancelations 3 times with the Q7). I rescheduled to January 2023, hoping that the car will be ok by then, but this morning I experienced the same issues of losing power and all sorts of warning lights (with only 2k miles) so I called your dealership and asked to expedite the visit or perhaps provide me a rental (which is very common in case there are no loaners available) as the car isn't functioning well and this will be Audi's responsibility for not taking care of it on time. The service person (I wasn’t able to catch his name) wasn’t helpful and refused to hear me out or offer any kind of assistance. While I was speaking, he said impatiently "have a good day" and just slammed the phone down intentionally in my face knowing that I was still talking. I was nothing but shocked by this rude and condescending behavior. Simply speechless and disappointed. Trying to call back and speak to a manager wasn't successful... someone took my number and said that he'll let the manager call me back... but it never happened. I also sent an email to the general manager but no reply since then... As a loyal Audi customer, I'm deeply disappointed and moreover feel humiliated by this unprofessional behavior. Needless to say, I called a different Audi dealership, and even though they did not have loaners available, they promised to get me on a rental... More
by Deod
Employees Worked With
Support rep
November 29, 2022
I HAVE A GREAT EXPERIENCE WITH SCOTT AND MONICA. SCOTT MAURIZI WAS AMAZING FROM 1ST TIME HE WELCOME ME HE WAS ALWAYS AT MY SIDE. I NEVER FEEL LIKE IM MAKING MISTAKE. HE ALWAYS GIVE ME HIS SUPPORT SCOTT MAURIZI WAS AMAZING FROM 1ST TIME HE WELCOME ME HE WAS ALWAYS AT MY SIDE. I NEVER FEEL LIKE IM MAKING MISTAKE. HE ALWAYS GIVE ME HIS SUPPORT WITH SMILE AND UNDERSTANDING. HE TAKE HIS TIME TO EXPLAIN ME ALL THE DETAILS. HELP ME TO MAKE THE BEST CHOISE. MONICA DONE AMAZING JOB WITH THE PAPER WORK SUPER FAST AND VERY PROFESSIONAL. GREAT EXPERIENCE. MERCI More
by strahilov1976
Employees Worked With
Scott Maurizi, Monica Ward
November 25, 2022
I just had my car serviced and was very happy with their customer service. Hayden was very helpful with providing transportation and kept me updated. customer service. Hayden was very helpful with providing transportation and kept me updated. More
by Sandra
Employees Worked With
Hayden Denman
October 18, 2022
They sold me a lemon and I have been trying to reach out to them since the beginning of the year to fix the issue. It took them months to respond and went dark after. to them since the beginning of the year to fix the issue. It took them months to respond and went dark after. More
by hoang
Employees Worked With
Stacy Gordon
October 17, 2022
Just picked up a A4 from yasser and the process is made simple and easy. Yasser made sure I understand and answered all my questions all through out the process. Will definitely recommend car shopping here simple and easy. Yasser made sure I understand and answered all my questions all through out the process. Will definitely recommend car shopping here in the future! More
by celsoestrada2
Employees Worked With
Yasser Alzubaidi
October 17, 2022
Thank you Yasser you were amazing in helping me sell my car I bought my car enjoyed it well but I have to move so I need to sell it and Yasser helped through the whole experience !! car I bought my car enjoyed it well but I have to move so I need to sell it and Yasser helped through the whole experience !! More
by SultanS5
Employees Worked With
Yasser Alzubaidi
October 17, 2022
I went to a few dealers to sell my car but no one wanted to really help me but yesterday I met with Yasser he took care of me if you go in to Audi Fletcher Jones Ask for Yasser he's truly the best to really help me but yesterday I met with Yasser he took care of me if you go in to Audi Fletcher Jones Ask for Yasser he's truly the best More
by Huaglao
Employees Worked With
Yasser Alzubaidi
October 13, 2022
Fletcher Jones sold us a car that needed a new engine. Now they want nothing to do with us. Stay away. They have no integrity and no concern about the cars they sell. They DO NOT CARE! Now they want nothing to do with us. Stay away. They have no integrity and no concern about the cars they sell. They DO NOT CARE! More
by Carenweir
Employees Worked With
Paul in Management
September 23, 2022
Had a great experience working with Andi. She was very knowledgeable and helpful. I can tell she is very passionate about helping others find their dream car! She was very knowledgeable and helpful. I can tell she is very passionate about helping others find their dream car! More
by Philip
Employees Worked With
Steve Milrot, Andi Wiens
September 06, 2022
This dealership does numerous follow-ups to bring you to their property. However, they also like to play games the moment you finally arrive (such as the vehicle you’re interested in is suddenly no longe their property. However, they also like to play games the moment you finally arrive (such as the vehicle you’re interested in is suddenly no longer available). Long story short, I inquired about a used SQ5 this morning. The sales guy I interacted with (Phil) got me to schedule a visit after I’m done with work, and he followed up twice (through text and phone call). Luckily my work was close by (about a 5 min drive). The moment I arrived, another sales guy was sitting at the receptionist desk and asked for my phone number (to verify my info). He told me to sit on the side and after 5 minutes said the vehicle is no longer for sale. To me, this seems unprofessional because the sales guy never identified himself, and I’m unsure if he actually went to talk to someone regarding this vehicle. But he said it’s no longer available, and if I’m interested in another car. I’m just lucky my work was close by; I’d be really upset if I had to make a drive for this dealership to waste a potential customer’s time. I’ve purchased nearly 40 cars from various dealerships, and the vibe I’ve received from this dealer group is that they like wasting other people’s time. As I was leaving, I see the car (sitting on the lot as if it’s never been moved (there were 2 other vehicles in front of it). Earlier this year I purchased a used car from Audi South Coast, and their customer service/experience has been top notch! In fact, it was that experience that I wanted to try Audi. I guess I’ll just go there for my next Audi purchase (as they go above and beyond). More
by r1status
Employees Worked With
Phil
