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Audi Fletcher Jones

Costa Mesa, CA

4.4
1,013 Reviews

1275 Bristol St

Costa Mesa, CA

92626

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Showing 1,013 reviews

March 30, 2019

Best car-buying experience ever. I’ve purchased numerous used new and used cars over the years - and this was the best experience ever. Low-pressure, helpful, comfortable, knowledgeab More

by Mphaus
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Lucarelli
Apr 02, 2019 -

Audi Fletcher Jones responded

Hello, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Don Lucarelli. Your recommendations are truly a gift. Congratulations on your purchase! Best, Heather Lewis Client Care Manager

March 29, 2019

Ryan Rabush is a wonderful advisor The only comment I have is that service has to make sure that the sensor is reset for tire pressure . Not very assuring when the tire pressure sensor More

by dsanti4550
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Rabusch
Mar 29, 2019 -

Audi Fletcher Jones responded

Hello, Thank you for being a loyal guest and giving us the opportunity to serve you! Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable experience working with Ryan.Your thoughtful insight allows us to continually improve our guest experience. Please call me at 949-718-6532. Kind regards, Audi Fletcher Jones Management

March 27, 2019

Great Experience Usually I hate having to get my car serviced, but Sam was great. Extremely accommodating and made it very easy for me! Was very mindful of my time and More

by mar166088
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Samantha Jordan
Mar 29, 2019 -

Audi Fletcher Jones responded

Hello, Thank you for choosing Audi Fletcher Jones. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future. Best, Heather Lewis Client Care Manager

March 25, 2019

Best buying experience I ever had This was by far the easiest car purchase of my life. I got to the dealership and they had the exact car I was looking at sitting in the showroom (by c More

by Tameressam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Taylor Bradford, Michael Quezada
Mar 25, 2019 -

Audi Fletcher Jones responded

Hello, Thank you for choosing Audi Fletcher Jones. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future. Best, Heather Lewis Client Care Manager

March 25, 2019

Thank you Had a great, quick experience. The new facility is beautiful and can tell it will only get better. The team was extremely helpful from start to finish More

by Robcarey4
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steven in finance , Michelle Racine
Mar 25, 2019 -

Audi Fletcher Jones responded

Hello, Thank you for choosing Audi Fletcher Jones. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future. Best, Heather Lewis Client Care Manager

March 24, 2019

Overall Good Experience Holly was the sales assistant who helped me when I walked in the door at Fletcher Jones Audi. He was incredibly honest and helpful, and I felt that he More

by Audi'ing
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Holly
Mar 25, 2019 -

Audi Fletcher Jones responded

Hello, Thank you for choosing Audi Fletcher Jones. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future. Best, Heather Lewis Client Care Manager

March 17, 2019

Great We have been searching for two months for the perfect car. Thank you for having a high standard for used cars. We looked at a lot of cars before we More

by Dzrtrun
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Diego Meza
Mar 18, 2019 -

Audi Fletcher Jones responded

Hello, Thank you for choosing Audi Fletcher Jones. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future. Best, Heather Lewis Client Care Manager

March 12, 2019

Drop off time consuming but puck up good 15 minutes to get someone to help me when I dropped it off. They were very busy. It appears the staff is working under difficult circumstances while More

by ML
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank; Samantha
Mar 18, 2019 -

Audi Fletcher Jones responded

Hello, Your complete satisfaction is our number one priority and I apologize that your visit was anything less than perfect. We truly value you as a guest and welcome the opportunity to remedy your concerns. Please call me at 949-718-6532. Warm regards, Audi Fletcher Jones Management

March 10, 2019

End go end this is the best dealership experience Sasha was our sales consultant on both our Audi S6 and now Q7! He and the entire team at Fletcher Jones Audi were super professional and timely. You c More

by Audi2x
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Starrett, Jose Magana, Carlos Avila, Sasha Poleshuk
Mar 11, 2019 -

Audi Fletcher Jones responded

Hello, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Sasha. Your recommendations are truly a gift. Congratulations on your purchase! Best, Heather Lewis Client Care Manager

March 07, 2019

2nd to none Excellent experience with the service and parts team at Audi Fletcher Jones. How does Jose Magana continue to look better every time I see him? More

by MFL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Magana, Carlos Avila
Mar 07, 2019 -

Audi Fletcher Jones responded

Hello, Thank you for choosing Audi Fletcher Jones and for taking the time to provide us with your valuable feedback. Guest satisfaction is our greatest priority. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. As always, please let us know if we can be of any further assistance to you now or in the future. Best, Heather Lewis Client Care Manager

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