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Audi Fletcher Jones

Costa Mesa, CA

4.4
1,013 Reviews

1275 Bristol St

Costa Mesa, CA

92626

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Showing 1,013 reviews

April 22, 2019

Good Customer Service, slight delay on tire delivery As I did receive a loaner, the wait on the tires was not a problem. Pricing seems high, but I assume normal for Audi dealerships. More

by Christoph
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank
Apr 23, 2019 -

Audi Fletcher Jones responded

Hi Christoph, Our team strives to deliver a 5 star experience to all of our guests. I would like to follow up this review and feedback to see what we may do to exceed your expectations. Please call me at 949-718-6532. Kind Regards, Audi Fletcher Jones Management

April 21, 2019

Best dealership Holly Setiadi is the kindest & most patient salesman. He goes out of his way to help you & make you feel like the most important customer. He doesn’t More

by Dmsa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Holly Setiadi, Taylor Bradford, Michael Quezada, Brandon Roy
Apr 22, 2019 -

Audi Fletcher Jones responded

Hello, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Holly. Your recommendations are truly a gift. Congratulations on your purchase! Best, Heather Lewis Client Care Manager

April 20, 2019

Great first service! Henry was a great representative of Audi Fletcher Jones and made my first regular service experience for my new car a breeze! Great service all aroun More

by Abb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Henry Chang
Apr 22, 2019 -

Audi Fletcher Jones responded

Hello, Thank you for choosing Audi Fletcher Jones. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future. Best, Heather Lewis Client Care Manager

April 16, 2019

Service focused I visited this dealership many times before making my purchase decision, and every visit was a terrific experience. Michelle was my sales consultant More

by John1914
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michelle Racine
Apr 17, 2019 -

Audi Fletcher Jones responded

Hello, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Michelle. Your recommendations are truly a gift. Congratulations on your purchase! Best, Heather Lewis Client Care Manager

April 13, 2019

Poor service at Audi Fletcher Jones poor service by Audi fletcher jones. Jose Magana Offered no resolution to service problem which resulted in having to pick my car up and take to anot More

by Audi2019
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jose Magana
Apr 29, 2019 -

Audi Fletcher Jones responded

Hello, Our team would like to follow up on your review and assist you with your concerns. Please contact me at 949-718-6532. Kind Regards, Audi Fletcher Jones Management

April 13, 2019

How do you team went above and beyond the call of duty Ryan took excellent care of us. He kept me informed every step of the way, always returned communications and was extremely professional ?? This i More

by Newport Scott
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Rabusch
Apr 15, 2019 -

Audi Fletcher Jones responded

Hello, Thank you for choosing Audi Fletcher Jones. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future. Best, Heather Lewis Client Care Manager

April 01, 2019

Very professional and service oriented. Michael was a pleasure to work with and Taylor made things very simple and seamless. They were very professional while also being extremely friendly More

by philw68
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Taylor Bradford, Michael Quezada
Apr 02, 2019 -

Audi Fletcher Jones responded

Hello Phil, Thank you for choosing Audi Fletcher Jones and for your 5 star review! Your feedback is greatly appreciated and guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Michael Quezada and Taylor Bradford. Please let us know if we can be of any further assistance to you now or in the future. Congratulations on your purchase! Best, Heather Lewis Client Care Manager

March 31, 2019

Completely satisfied From start to finish everyone treated us well and the follow through was amazing. Dave Quezada is a fantastic guy. He followed up and was patient wh More

by 2015 audi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Quezada
Apr 02, 2019 -

Audi Fletcher Jones responded

Hello, Thank you for choosing Audi Fletcher Jones and for your 5 star review! We appreciate you taking the time to share your valuable feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Michael Quezada. Your recommendations are truly a gift. Congratulations on your purchase! Best, Heather Lewis Client Care Manager

March 31, 2019

Great experience Alex Hoes was very attentive and professional. We ended up buying with Audi Fletcher Jones rather than another Audi dealership nearby. He always picke More

by Dino
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Hoes
Apr 02, 2019 -

Audi Fletcher Jones responded

Hello Dino, We appreciate you taking the time to share your valuable feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Alex Hoes. Your recommendations are truly a gift. Congratulations on your purchase! Best, Heather Lewis Client Care Manager

March 31, 2019

Customer service at it's best! I drove from Phoenix Az to purchase my new A6. The services I received upon entering the dealership was awesome ! Thanks Breanna, Holly and Meliane More

by The Dude 40
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Breanna, Holly & Meliane
Apr 02, 2019 -

Audi Fletcher Jones responded

Hello, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Holly, Breanna, and Melanie. Your recommendations are truly a gift. Congratulations on your purchase! Best, Heather Lewis Client Care Manager

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