Audi Fletcher Jones

Good Service My visit was handled efficiently. It was for a recall item that the letter from Audi said would take about an hour. It took 2 1/2 hours, though some My visit was handled efficiently. It was for a recall item that the letter from Audi said would take about an hour. It took 2 1/2 hours, though some of that time was for a car wash. I waited in the waiting area in the new car showroom. Received an email and text from my service provider, Frank, notifying me of other things that needed attention and asking me if I wanted them done this visit. A little confusing and I would have preferred that someone walk across the driveway and talk to me personally. That is why I rated the service Good but not Exceptional More

Audi lease Q5 Excellent sales team and worked around my schedule. Delivered my Audi to my home! Already have recommended dealership and staff. We are enjoying ou Excellent sales team and worked around my schedule. Delivered my Audi to my home! Already have recommended dealership and staff. We are enjoying our new Q5. More

Speed and efficiency Ryan is always great to work with. Brakes needed to be done and it was about as quick and painless of a process as you could get! Loaner vehicle, whil Ryan is always great to work with. Brakes needed to be done and it was about as quick and painless of a process as you could get! Loaner vehicle, while not an R8, was a great car to keep me going while the Q7 was in the shop. Thank you to Ryan and team for the great service! More

Professionalism Ease to schedule appointment, met very promptly by service rep and follow through with all issues. Loan vehicle was provided while work was being done Ease to schedule appointment, met very promptly by service rep and follow through with all issues. Loan vehicle was provided while work was being done. More

Exceptional customer service Samantha was attentive, professional and provided great customer service. The job of replacing shocks on the hatch of my Q7 was of high quality. Proce Samantha was attentive, professional and provided great customer service. The job of replacing shocks on the hatch of my Q7 was of high quality. Process organization is smooth and efficient with text updates on the stage of service. More

Q8 Purchase 6/2019 On a Friday, I walked into Fletcher Audi and was promptly greeted by Breanna Martin. Over the course of a 3 day process, Breanna was very accommadati On a Friday, I walked into Fletcher Audi and was promptly greeted by Breanna Martin. Over the course of a 3 day process, Breanna was very accommadating, gracious, knowledgeable and professional. As I struggled through the buy not buy, is there another car available with other features, multiple test drives, and comparing different brands, Breanna hung in there. When needed, she also brought in other staff to assist in the sale. The only challenge Audi Fletcher has is making the buying process an hour exercise rather than a 3 hour sit and wait wait wait. Even though all the staff were friendly and professional, the process was long in the tooth. But to be fair, this happens at all dealerships. When walking into Fletcher Audi, I strongly recommend asking for Breanna to purchase your next ride. But if Breanna is not available. I am confident that anyone that greets you will be as competent. Eric Verstraete More

Audi SQ5 Purchase Purchasing a new vehicle is not one of my favorite things to do. I must say that this purchase was an exception. Part of it was the technology of bein Purchasing a new vehicle is not one of my favorite things to do. I must say that this purchase was an exception. Part of it was the technology of being able to research vehicles in inventory on line to facilitate selection before arriving at FJ. Once there, everyone who served me were very professional and the price haggling was quickly completed. It was a fair deal for both FJ and myself. I would recommend FJ to anyone and if fact I already have to a friend who is interested in an SQ5. More

new SQ5 The experience was good on all things except Audi wouldn't let me title the car in my business name which was very inconvenient with possible negative The experience was good on all things except Audi wouldn't let me title the car in my business name which was very inconvenient with possible negative tax consequences for me More

No-nonsense, professional sales experience Friendly, professional, helpful staff. Meant to return an end of lease A-5 and get a new Q5 lease. Ended up also trading my one year old Q5 on lease f Friendly, professional, helpful staff. Meant to return an end of lease A-5 and get a new Q5 lease. Ended up also trading my one year old Q5 on lease for a new Q5 lease. More

Overall experience From the first moment I contacted Audi, I dealt with Sasha Poleshuk. Amazing person, very honest, excellent salesperson and very professional. I highl From the first moment I contacted Audi, I dealt with Sasha Poleshuk. Amazing person, very honest, excellent salesperson and very professional. I highly recommend him. More