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Audi Fletcher Jones

Costa Mesa, CA

4.4
1,016 Reviews

1275 Bristol St

Costa Mesa, CA

92626

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Showing 1,016 reviews

September 22, 2019

Efficient and friendly Jose was quick to replace my key’s battery and friendly as usual. It was a quick in and out, just what I needed that morning More

by Richardazera
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Magana
Sep 24, 2019 -

Audi Fletcher Jones responded

Hello, Thank you for choosing Audi Fletcher Jones. Our team is delighted to hear about your service visit with Jose Magana. We are happy that he replaced your key batteries quickly and that you were provided with friendly service! We look forward to serving you again at your next scheduled service interval. Best, Your Friends and Family at Audi Fletcher Jones

September 06, 2019

Exceptional Service Center From drop-off to pick-up truly exceptional! Prompt courteous reception upon arrival to the service center. The service advisor (Jose Magana) was pro More

by RMF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Magana
Sep 10, 2019 -

Audi Fletcher Jones responded

Hello, Thank you for choosing Audi Fletcher Jones. Our team is delighted to hear about your truly exceptional experience with Jose. We are happy that he was professional and kept you informed throughout the whole process. Thank you for your kind and valuable feedback! We look forward to serving you again at your next scheduled service interval. Best, Your Friends and Family at Audi Fletcher Jones

September 05, 2019

Windshield replacement Friendly and informative. Listened to concerns and communicated well the expected pick up of vehicle. Loaner car was easily arranged with no problems. More

by Soccer fan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Rabusch
Sep 05, 2019 -

Audi Fletcher Jones responded

Hello, The team at Audi Fletcher Jones appreciates your business and feedback. It is our goal to deliver a 5 star experience to all of our guests. If there is anything we may do to further assist you I would like to hear from you. Please contact me at 949-718-6532. Best, Kimberlee Camargo Reputation and Brand Loyalty Manager

September 05, 2019

Always get good service I always have a good experience when I take my car for service. My service advisor is excellent. She always gives me what I need. More

by YR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Samantha Jordan
Sep 05, 2019 -

Audi Fletcher Jones responded

Hello, We are so pleased to hear about your recent service visit with Samantha! Thank you for your 5 star review! Our goal is to provide the best service experience possible. We look forward to welcoming you back. Regards, Kimberlee Camargo Reputation and Brand Loyalty Manager

September 03, 2019

Armin and Holly were great!! This was the best experience I’ve had with a car dealership. Arming and Holly were polite, professional and answered all my questions. The general s More

by Maggs1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arming and Holly
Sep 04, 2019 -

Audi Fletcher Jones responded

Hello, Congratulations on your recent purchase! Our team is excited to hear about your exceptional experience with Armin and Holly. We are happy that everyone was very polite, professional and answered any questions throughout the process. Guest satisfaction is our highest priority. We look forward to welcoming you back. Best, Your Friends and Family at Audi Fletcher Jones

September 03, 2019

Thankful customer From beginning to end all the staff is curtious, professional and exceptionally helpful and friendly. I appreciate very much the staff's willingness t More

by Tito
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Magana
Sep 04, 2019 -

Audi Fletcher Jones responded

Hi Tito, Thank you for choosing Audi Fletcher Jones. Our team is delighted to hear about your exceptional and professional service visit with Jose Magana. We are happy to hear that everybody was very helpful and answered any questions or concerns you may have. Your feedback is truly appreciated. We look forward to serving you again at your next scheduled service interval. Best, Your Friends and Family at Audi Fletcher Jones

August 27, 2019

Amazing service Mr. Jose Magna always provides exceptional customer service. I believe I overheard Mr. Magana say "he doesn't like to refer to new customers as guests More

by MFL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Magana, Carlos Avila
Aug 27, 2019 -

Audi Fletcher Jones responded

Hello, Thank you for choosing Audi Fletcher Jones. Our team is delighted to hear about your exceptional service experience with Jose Magana. We are happy that he is very kind and helpful throughout your visit! We look forward to serving you again at your next scheduled service interval. Best, Your Friends and Family at Audi Fletcher Jones

August 24, 2019

covered again they always get the job done professionally and quickly. I am happy to take my car there when it needs anything done. I'm sure I will be back. More

by ijoe.parisi@icloud.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Magana
Aug 26, 2019 -

Audi Fletcher Jones responded

Hi, Thank you for the 5 star rating! Our team looks forward to serving you again. Kind Regards, Your Friends and Family at Audi Fletcher Jones

August 24, 2019

Recall service Car brought in due to recall. Service performed efficiently. Other issues brought to my attention which were also resolved. Some warranty issues cou More

by Goncalvej
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Katia
Aug 30, 2019 -

Audi Fletcher Jones responded

Hi, Thank you for choosing Audi Fletcher Jones to attend to your service needs. Our team is committed to ensure the remainder of your recall or warranty work is addressed. Please feel let us know when you are available so that we many schedule your return visit and ensure a loaner vehicle can be set up for your use. Your complete satisfaction is important to us. My direct line is 949-718-6532. Kind Regards, Kimberlee Camargo Reputation and Brand Loyalty Manager

August 14, 2019

The best car purchase ever!!! The “no haggle” concept was awesome! The vehicle was priced competitively! I love all the perks that comes with buying a car from Fletcher Jones! More

by AndresR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis with financing , Michael Quezada, Michelle Racine
Aug 16, 2019 -

Audi Fletcher Jones responded

Hi Andres, Congratulations on your recent purchase! Our team is excited to hear about your exceptional experience with us. We are happy that you enjoy all of our Preferred Owner Benefits and are thankful for your kind feedback! We look forward to welcoming you back. Best, Your Friends and Family at Audi Fletcher Jones

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