Audi Fletcher Jones

Jose was exceptional with great customer service and follow up. Thank you for a prompt recall repair and a great environment for the recent visit follow up. Thank you for a prompt recall repair and a great environment for the recent visit More

Exceptional. Prompt. Kept in the loop of the progress of my vehicle being serviced. Appreciate it being communicated through text for convenience. 10/10 rating. my vehicle being serviced. Appreciate it being communicated through text for convenience. 10/10 rating. More

I took my car in for its 1 year checkup and they were so accommodating to all my needs. I also received a recall notice and they were able to add that service to be done at the same time as my appointment e accommodating to all my needs. I also received a recall notice and they were able to add that service to be done at the same time as my appointment even though it was something that was going to take an additional hour. To me that was great as I didn’t want to take my car back a second time. More

Everyone was friendly and provided top-notch service. I was surprised to see the quality of service and I received. I was please with my experience. was surprised to see the quality of service and I received. I was please with my experience. More

Warranty Work While the team is very friendly here and try to explain everything, they were not able to provide a great explanation of the oil issue.I am fearful th While the team is very friendly here and try to explain everything, they were not able to provide a great explanation of the oil issue.I am fearful that there is a bigger problem with the engine which will adversely effect me once the warranty expires soon. More

awesome Ryan R is the very best!...He is knowledgeable and keeps me up to date on my car daily. I always choose him to deal with my service needs Ryan R is the very best!...He is knowledgeable and keeps me up to date on my car daily. I always choose him to deal with my service needs More

Recent Audi Service Visit I am always very pleased with the staff and the service at the Audi Fletcher Jones. Jose is an outstanding Service Rep and has excellent knowledge of I am always very pleased with the staff and the service at the Audi Fletcher Jones. Jose is an outstanding Service Rep and has excellent knowledge of the Audi vehicles. More

Lease a new auto The negotiation for my lease went very well. Don Lucarelli and Ash were very helpful. I shopped several dealerships for other autos other than Audi. I The negotiation for my lease went very well. Don Lucarelli and Ash were very helpful. I shopped several dealerships for other autos other than Audi. I will say the Don was the only salesman that had all the answers to my questions. When I decided on a Audi, Don was the person I came back to. More

Convenient Service Drop off wait was a little longer than expected however, once my service provider was available he got me checked in and arranged a loaner very quickl Drop off wait was a little longer than expected however, once my service provider was available he got me checked in and arranged a loaner very quickly. Loaner car made all the difference in my satisfaction as I was able to continue my life with ease as my car was being serviced. He kept me up to date on status via text which was helpful and pick up was also very quick. More

Henry did a great job today of taking care of our Audi Henry did a great job today of taking care of our Audi Service needs. Dan the customer service manager also was helpful. The only thing I would like Henry did a great job today of taking care of our Audi Service needs. Dan the customer service manager also was helpful. The only thing I would like to see is war automation between the loaner car and the Audi Service information that I had given. That will make for a more streamlined process overall. More