Audi Fletcher Jones

Service Adviser Jose Magana is EXCEPTIONAL, excellent follow up and customer service. He provided a loaner car while my car was in service. Thank you so much Jose. follow up and customer service. He provided a loaner car while my car was in service. Thank you so much Jose. More

Ryan was very helpful as always. I didn’t have to wait to drop off my car and he had a loaner car ready for me ahead of time. He makes the process very quick and easy with upmost professionalism. to drop off my car and he had a loaner car ready for me ahead of time. He makes the process very quick and easy with upmost professionalism. More

This is my first service experience with Audi, and I selected Audi Fletcher Jones because it is closest to my work. Frank's service was outstanding. He kept me informed of the status of my vehicle and selected Audi Fletcher Jones because it is closest to my work. Frank's service was outstanding. He kept me informed of the status of my vehicle and answered all my questions. Thank you, Frank. More

Always great service, year after year. Always a great experience. My service advisor, Ryan, is great! H e strives to make sure I understand what he is recommending so I can make an inform Always a great experience. My service advisor, Ryan, is great! H e strives to make sure I understand what he is recommending so I can make an informed decision on his recommendations. More

Staff was very helpful and efficiently knowledgeable about all things Audi. Great customer service and very clean there. Would recommend Fletcher Jones to anyone looking to buy an Audi. about all things Audi. Great customer service and very clean there. Would recommend Fletcher Jones to anyone looking to buy an Audi. More

Airbag Recall I was connected to this service center by Audi Customer Service after calling about my airbag recall. I scheduled an appointment for Wednesday aftern I was connected to this service center by Audi Customer Service after calling about my airbag recall. I scheduled an appointment for Wednesday afternoon. I waited for my vehicle and was told it would take 2 to 3 hours. I walked the wetlands trail nearby, and the car was done when I came back to the center. And they washed it! Paul kept me informed of progress on my car, and emailed the inspection report. More

Jose is the reason I gave the service 5 stars! He is knowledgeable, personable, and very easy to work with. He is the best and a huge asset to your service department and dealership. He is one of the ma knowledgeable, personable, and very easy to work with. He is the best and a huge asset to your service department and dealership. He is one of the main reasons I use your service department! Enjoy the Moments More

Great Customer Service While the repair was not pleasant (i.e. cost), the customer service was. Jose was professional and explained the problem that had to be resolved. While the repair was not pleasant (i.e. cost), the customer service was. Jose was professional and explained the problem that had to be resolved. More

Bad Experience with FLETCHER JONES AUDI While searching for a SUV online I found a used 2018 Audi SQ5 Premium Plus for $46,983, Black Red interior with 3550 miles at FLETCHER JONES AUDI. I r While searching for a SUV online I found a used 2018 Audi SQ5 Premium Plus for $46,983, Black Red interior with 3550 miles at FLETCHER JONES AUDI. I replied online and on Tuesday morning I received a call from Erika Milton. I requested that they bring the car to my home because I wanted to see if it fit into garage with the roof rails on it and also to appraise my AUDI S4. She responded later that the Manager was unavailable at that time. Erika stated that she would call me the next day. This was Tuesday, and I had appointments Tuesday, Wednesday, and Thursday. Erika called me Wednesday and said they could not come to my home. She should have stopped there! She continued to talk and justify why FLETCHER JONES AUDI did not operate this way and most people come into the store and buy a car and leave. Erika’s tone was defensive and argumentative and I ended the phone conversation. I called FLETCHER JONES AUDI directly and asked for the name of the General Manager. I was told he was Brandon Hill. I asked to speak with him and I waited a while on hold and was eventually told that he was unavailable. I requested a call back. I never received a call back from Brandon Hill. That afternoon I received credit application from Michelle Racine from FLETCHER JONES AUDI, I filled it out completely and also forwarded a Pre-Approval letter from Southland Credit Union. Because I wanted to purchase this car, I got the price from Southland Credit Union for a 7-year, 100,000-mile warranty. I called Michelle Racine who was helpful. I told her that I wanted to purchase the car and was willing to make a deposit. I also mention 2 more things to Racine; 1. I think that Erika Milton handed our last call unprofessionally. Racine said they would review the phone conversation. 2. Racine said she would have Brandon Hill; General Manager call me. For the second time I did not receive a call from Brandon Hill. On Thursday I noticed that the 2018 Audi SQ5 was removed from the online website. A short time later I received from Erika Jones informing me that the car I was interested in had been sold. Would I be interested in anything else from FLETCHER JONES AUDI. I said no and ended the phone call. During my entire interaction with FLETCHER JONES AUDI I received no calls from any Manager or Qualified Salesperson. My two messages to Brandon Hill did not result in a phone call. I found the interaction with FLETCHER JONES AUDI to be substandard and unprofessional. I do not like the way I way treated and THIS IS THE WORST CAR BUYING EXPERIENCE IN MY LIFE. I have owned four AUDI’S and love the brand. My friends have bought six AUDI’s as a result of my loyalty to the brand. Larry Baker More

Overall, pleasant! Maxwell, made the whole process a breeze and effortless. Vey appreciative for his help. He was really nice and friendly someone I will definitely reco Maxwell, made the whole process a breeze and effortless. Vey appreciative for his help. He was really nice and friendly someone I will definitely recommend. More