Audi Fletcher Jones

Service advisor Paul Panya was so helpful with a dead battery issue. I didn’t dare turn off my car after a AAA jumpstart and was able to immediately bring the car to the service department. Paul arrange battery issue. I didn’t dare turn off my car after a AAA jumpstart and was able to immediately bring the car to the service department. Paul arranged for a loaner vehicle and my car was ready the next morning looking great after a complimentary wash. Paul has certainly become my go to service advisor! More

Jose was great! Very friendly and informative and made sure my vehicle was well taken care of. Great customer service all around at Audi fj. sure my vehicle was well taken care of. Great customer service all around at Audi fj. More

Jose is my service advisor and he has been exceptionally amazing. Always so professional so knowledgeable, efficient, on time and so pleasant to work with :) thank you Jose for everything every time :) amazing. Always so professional so knowledgeable, efficient, on time and so pleasant to work with :) thank you Jose for everything every time :) More

Ryan was very helpful and professional in assisting us. He was great at communicating the process and timeframe with me. All of his timing was accurate. He was great at communicating the process and timeframe with me. All of his timing was accurate. More

I was looking for a 2013 RS5, and came across a perfect one in their dealership. I called and talked about buying it, and asked for the available financing options. However after days of trying to get in c one in their dealership. I called and talked about buying it, and asked for the available financing options. However after days of trying to get in contact with them, they kept saying they were busy. Then I see the car gets sold. So overall, while I was waiting for a response the car gets sold to someone else. More

By far the best car buying experience I've had. Got an amazing deal on my 2020 A4. Stacy Gordon was very knowledgeable and professional. He went the extra mile to ensure we had an easy smooth transition. amazing deal on my 2020 A4. Stacy Gordon was very knowledgeable and professional. He went the extra mile to ensure we had an easy smooth transition. Would recommend to anyone. Thank you Stacy! More

I had a 7 am appointment and they were there on the dot , always quick and professional. I was able to get my loaner car get home and get ready for my 8:30 appointment. always quick and professional. I was able to get my loaner car get home and get ready for my 8:30 appointment. More

I've owned an eTron for 3 weeks and have been experiencing various minor problems with the car and app. Brought it in so service can help me resolve the issues. When my car was ready, Ryan took experiencing various minor problems with the car and app. Brought it in so service can help me resolve the issues. When my car was ready, Ryan took the time to patiently help me re-setup all the user settings. When he couldn't quite figure out how, he went to look it up and returned again. Yes, I had to wait while he looked for an answer, but it wasn't a problem since I was there wanting to have the car working in the condition I needed it to. I certainly appreciated that Ryan took the time and trouble to help me figure it out and I did not feel an ounce of reluctance from him. Ryan absolutely deserves a 5-star rating. If I had one wish to make Audi FJ's service even better, I will wish that Audi FJ would give any car that was just in service a nice wash before returning to the owner. (I used to visit a different Audi dealership who does this and so it's come to be a benchmark of expectations.) More

Jose Magana has been my service advisor whom I can always call on for questions and answers. Service is completed in reasonable amount of time when it is necessary. The car is always checked and washed bef call on for questions and answers. Service is completed in reasonable amount of time when it is necessary. The car is always checked and washed before I leave. My A7 is a great car thanks to your attention. More

My Service adviser, Ryan, was very helpful! i was originally scheduled to wait, instead Ryan got an Uber ride instead! The online process was easy and efficient. originally scheduled to wait, instead Ryan got an Uber ride instead! The online process was easy and efficient. More