Audi Fletcher Jones
Costa Mesa, CA
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I love the new facility and the friendliness of the staff who interacted with us was great. The messaging throughout the service was helpful and so was the ability to pay before pick up. Even though there is who interacted with us was great. The messaging throughout the service was helpful and so was the ability to pay before pick up. Even though there is another dealership closer to my home, I will definitely come back to Fletcher Jones. They got it right. More
I had a great experience. Jose was very great to deal with. The estimated time was for my service was accurate. I will be back for future service needs. with. The estimated time was for my service was accurate. I will be back for future service needs. More
Brand new facility is amazing! Ryan my service guy is on top of things, super professional and kept me informed of parts and car status. I would highly recommend Fletcher Jones Audi to all my family and fr top of things, super professional and kept me informed of parts and car status. I would highly recommend Fletcher Jones Audi to all my family and friends. More
Josef Magana was very nice to deal with. He was kind, patient when I couldn’t find my proof of insurance and cordial when answering my questions. patient when I couldn’t find my proof of insurance and cordial when answering my questions. More
Jose Magana was an excellent service advisor- he provided me updates through out the process. Further, Marissa was tremendouse as a host. She catered to my business needs while I waited and even watched my me updates through out the process. Further, Marissa was tremendouse as a host. She catered to my business needs while I waited and even watched my computer while I toured the new fabulous dealership. More
Stacey was very helpful with my new car purchase most important thing I want when I'm purchasing something is respect and top customer service which he provided so delicately God bless Stacey. important thing I want when I'm purchasing something is respect and top customer service which he provided so delicately God bless Stacey. More
Henry was professional and stayed in touch. Pleased with the explanation of service results (except needing new $500 apiece tires after only 8,000 miles). The new facility is incredible and comfortable if the explanation of service results (except needing new $500 apiece tires after only 8,000 miles). The new facility is incredible and comfortable if waiting for your vehicle. More
Service writer, Jose Magana, consistently provides superb customer service and always strives to be as accommodating with pick-up/drop-off schedule, providing constant status updates as well providing loaner customer service and always strives to be as accommodating with pick-up/drop-off schedule, providing constant status updates as well providing loaner cars when available. He makes it happen all so seamlessly. His professionalism makes it very pleasant to continue working with him. He’s awesome! More
The service was excellent with fast drop off and pickup. Henry Chang was professional and thorough and kept me informed of my vehicle work status all along. Highly recommend. Henry Chang was professional and thorough and kept me informed of my vehicle work status all along. Highly recommend. More
I CALLED AT THE LAST MINUTE TO HAVE MY CAR SERVICED AND THEY WERE ABLE TO GET ME IN. I CALL THAT WONDERFULL SERVICE AND THEY DID IN IN THE AMOUNT OF TIME THEY QUOTED. THEY WERE ABLE TO GET ME IN. I CALL THAT WONDERFULL SERVICE AND THEY DID IN IN THE AMOUNT OF TIME THEY QUOTED. More