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Audi Fletcher Jones

Costa Mesa, CA

4.4
1,016 Reviews

1275 Bristol St

Costa Mesa, CA

92626

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Showing 1,016 reviews

December 05, 2020

I love the new facility and the friendliness of the staff who interacted with us was great. The messaging throughout the service was helpful and so was the ability to pay before pick up. Even though there is More

by cyndi h
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Magana
Dec 07, 2020 -

Audi Fletcher Jones responded

Hello Cyndi, Wow! This review made our day! We are so pleased know you love our new facility and that our talented team addressed your service needs with thorough communication and in a friendly manner! All of us at Audi Fletcher Jones appreciate you taking the time drive a bit further to come and see us! Thank you for your business and opportunity to serve you! Best Wishes, Your Friends and Family at Audi Fletcher Jones

December 05, 2020

I had a great experience. Jose was very great to deal with. The estimated time was for my service was accurate. I will be back for future service needs. More

by avartanyan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Magana, Ryan Rabusch, Julian Kim , Paul Panya
Dec 07, 2020 -

Audi Fletcher Jones responded

Hello, Seeing that our guests receive the highest level of service and care is our top priority! We are so thrilled to have the opportunity to work with you and pleased to now Jose delivered a seamless experience! We look forward to assisting you with all of your Audi needs! Best Wishes, Your Friends and Family at Audi Fletcher Jones

December 05, 2020

Brand new facility is amazing! Ryan my service guy is on top of things, super professional and kept me informed of parts and car status. I would highly recommend Fletcher Jones Audi to all my family and fr More

by victor108
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Rabusch
Dec 07, 2020 -

Audi Fletcher Jones responded

Hello Victor, The team at Audi Fletcher Jones appreciates you taking the time to share your kind sediments regarding the level of service you experienced working with Ryan and celebrating with us our beautiful new facility. We are truly flattered to have earned your business and genuine recommendations! Kind Wishes, Your Friends and Family at Audi Fletcher Jones

December 04, 2020

Josef Magana was very nice to deal with. He was kind, patient when I couldn’t find my proof of insurance and cordial when answering my questions. More

by Vaninaeidem
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Magana
Dec 07, 2020 -

Audi Fletcher Jones responded

Hello, Our team was pleased to read that you found Jose Magana to work with the great kindness, patience and approached your insurance concerns in cordial manner! We take great pride in serving our guests well and we are grateful to have earned your business! We look forward to serving you for many years to come! Warm Wishes, Your Friends and Family at Audi Fletcher Jones

December 03, 2020

Jose Magana was an excellent service advisor- he provided me updates through out the process. Further, Marissa was tremendouse as a host. She catered to my business needs while I waited and even watched my More

by slumdogthousandaire
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Marissa (dont know last name), Jose Magana
Dec 03, 2020 -

Audi Fletcher Jones responded

Hello, It is truly wonderful to have your kind sediments regarding the dedicated professionalism & pleasant service experience you had working with Jose Magana & Marissa! We take great pride in serving our guest well and thrilled to have such genuine recommendations regarding our service and fabulous new facility! We look forward to welcoming you back! Warm Wishes, Your Friends and Family at Audi Fletcher Jones

November 26, 2020

Stacey was very helpful with my new car purchase most important thing I want when I'm purchasing something is respect and top customer service which he provided so delicately God bless Stacey. More

by noahdavis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stacy Gordon
Nov 28, 2020 -

Audi Fletcher Jones responded

Hi Noah, Our team was pleased to read that you found our dealership to be the most friendly and good at what we do! All of us at Audi Fletcher Jones take great pride in serving our guests well and we are grateful to have earned your business! Congratulations on your new vehicle purchase! It was our pleasure to help you get to know every aspect of your vehicle! We'll be sure to relay over the kind words expressed on your behalf. Please feel free to reach out to our team of experts if there's anything else we could be of assistance with now or in the future. All the Best, Your Friends and Family at Audi Fletcher Jones

November 26, 2020

Henry was professional and stayed in touch. Pleased with the explanation of service results (except needing new $500 apiece tires after only 8,000 miles). The new facility is incredible and comfortable if More

by ssteiner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Henry Chang
Nov 30, 2020 -

Audi Fletcher Jones responded

Hello, We take great pride in the guest experience and are so thrilled to know of the professional and communicative service visit you had working with Henry. Our team of experts strive to provide our guests with the needed knowledge & support to help make the best decisions for the care and maintenance of their vehicles. We are sol pleased to know you enjoyed the new facility and our beautiful lounge area! All of us look forward to assisting your with all of your Audi needs! Warm Wishes, Your Friends and Family at Audi Fletcher Jones

November 22, 2020

Service writer, Jose Magana, consistently provides superb customer service and always strives to be as accommodating with pick-up/drop-off schedule, providing constant status updates as well providing loaner More

by Irene_chen313
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Magana
Nov 23, 2020 -

Audi Fletcher Jones responded

Hi Irene, The team at Audi Fletcher Jones is thrilled to have the opportunity to welcome you to our new service center! Our team of experts strive to provide our guests with the needed knowledge & support to help make the best decisions for the care and maintenance of their vehicles. Thank you for choosing Jose Magana and our team to attend to the service on your Audi! We look forward to assisting your with all of your Audi needs! Warm Regards, Your Friends and Family at Audi Fletcher Jones

November 21, 2020

The service was excellent with fast drop off and pickup. Henry Chang was professional and thorough and kept me informed of my vehicle work status all along. Highly recommend. More

by Christine Luetto
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Henry Chang
Nov 23, 2020 -

Audi Fletcher Jones responded

Hello Christine, Guest satisfaction is our top priority! Our team is thrilled to know of the professional and efficient service visit you had working with Henry Chang! We are grateful to have your high recommendations! Warm Wishes, Your Friends and Family at Audi Fletcher Jones

November 17, 2020

I CALLED AT THE LAST MINUTE TO HAVE MY CAR SERVICED AND THEY WERE ABLE TO GET ME IN. I CALL THAT WONDERFULL SERVICE AND THEY DID IN IN THE AMOUNT OF TIME THEY QUOTED. More

by Dgallonio
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Magana
Nov 17, 2020 -

Audi Fletcher Jones responded

Hello, Thank you for the opportunity to attend to the needs of your Audi! We take great pride in serving our guests well and pleased ot know of the prompt and wonderful visit you had! Our team at Audi Fletcher Jones is excited to welcome you back at our new state of the art sales and service center opening this week! Warm Regards, Your Friends and Family at Audi Fletcher Jones

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