Audi Fletcher Jones

Great service...... Paul was fantastic and extremely nice and professional. My car was cleaned looked better than ever. He ordered an Uber to take me home and bring me back was very accommodating. Love my A and professional. My car was cleaned looked better than ever. He ordered an Uber to take me home and bring me back was very accommodating. Love my Audi and my dealership..... More

This is my 2nd service appt with Audi FJ and working with Ryan. He's very responsive and professional. Personable and very good at keeping you in the loop via text/phone too. Last visit, Ryan was able to Ryan. He's very responsive and professional. Personable and very good at keeping you in the loop via text/phone too. Last visit, Ryan was able to troubleshoot why iPhone couldn't utilize Audi WiFi Hotspot. After checking eTron MMI and related system, he was able to force a connection, but not as seamless as it had been prior to getting new iPhone 12 Pro. Turns out that I needed to get my new iPhone 12 Pro replaced. Now, it's seamlessly connecting to Audi wifi hotspot and wireless CarPlay 99% of the time. This time wasn't expecting to have my MMI software issue to be resolved, but the Audi FJ service techs were able to do some parameterization, calibration and SW update. Actually, pretty substantial job since it required removal of passenger seat, carpet and center console. Just got the eTron back, but so far so good. Nice loaner Q8 too. Very efficient in/out at the gorgeous new dealership. And the best thing- they continue to follow my preferences of no wash and no tire pressure adjustments. Some other dealerships "forget". More

Ryan was very, very helpful and informative. Checking in and out ran seamlessly even when I goofed up my day. When a loaner wasn’t available, Ryan quickly scheduled and Uber ride. I appreciate how nicely and out ran seamlessly even when I goofed up my day. When a loaner wasn’t available, Ryan quickly scheduled and Uber ride. I appreciate how nicely I was treated. Well done Ryan and Audi. More

Fantastic service. In and out quickly. The process was very smooth including the loaner car. Jose was very professional. Great place! I highly recommend them. very smooth including the loaner car. Jose was very professional. Great place! I highly recommend them. More

Got my car on the time promised. The car was beautifully detailed when I picked the car up. My service advisor Ryan Rabusch has always been very professional to deal with. Highly reccomend him. detailed when I picked the car up. My service advisor Ryan Rabusch has always been very professional to deal with. Highly reccomend him. More

The team has always been wonderful to work with. I appreciate their honesty in determining the actual needs for my car while also understanding the passion that comes with driving an Audi. We always e appreciate their honesty in determining the actual needs for my car while also understanding the passion that comes with driving an Audi. We always enjoy a premium experience. More

Great experience. Jimmy was polite and attentive. He fallowed through with my requests and communicated information throughout my sq5’s visit. There was incorrect price on my final invoice which he expl fallowed through with my requests and communicated information throughout my sq5’s visit. There was incorrect price on my final invoice which he explained and corrected without hesitation. I don’t anticipate any issues with my sq5 in the future but I know I am comfortable with returning to fletcher jones when needed. More

Great service experience. From the loaner to the quality of the care and the added friendliness. I am a fan of this service department. 25 words is a ridiculous request when i am doing you a favor of the care and the added friendliness. I am a fan of this service department. 25 words is a ridiculous request when i am doing you a favor More

Very friendly and willing to help and answer and questions. Took time to make me fill comfortable and satisfied even after the sale was complete questions. Took time to make me fill comfortable and satisfied even after the sale was complete More

Great service. Easy, Fast, hassle free. Best place to get your vehicle service in Orange County. Service Advisors are friendly and knowledgeable. Techs are great and efficient. Definitely will use them again your vehicle service in Orange County. Service Advisors are friendly and knowledgeable. Techs are great and efficient. Definitely will use them again. More