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Audi Fletcher Jones

Costa Mesa, CA

Overview
Reviews
Vehicles
4.4
1,016 Reviews
Call Dealership (949) 791-1500
View Awards

1275 Bristol St

Costa Mesa, CA

92626

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Showing 1,016 reviews

February 19, 2021

Such great friendly and courteous assistance! Tyler confirmed our appointment by phone and told us the car we inquired about would be ready. Then Katia greeted us promptly, walked us through the car an More

by Bret
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Katia Campbell, Tyler Dawson
Report | Print
Feb 22, 2021 -

Audi Fletcher Jones responded

Hi Bret, Our team was elated to read that Tyler and Katia took fantastic care of you by being knowledgeable, professional and provide your car buying experience into one that was a true joy! We are incredibly grateful to have earned your business and a lifelong loyal customer too! Congratulations on your new Audi! Enjoy and welcome to the Fletcher Jones Family! Warmest Wishes, Your Friends and Family at Audi Fletcher Jones

February 19, 2021

New facility made the professional service experience even better. Annual service was covered by warranty so best kind of visit. Customer focused service excellence - we were called, as promised, when al More

by 90A4TTAvantA5Allroad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Rabusch
Report | Print
Feb 22, 2021 -

Audi Fletcher Jones responded

Hello, We absolutely value your feedback and thank you for the 5 star recommendations! We are happy to hear that Ryan was able to assist you in a professional and communicative manner throughout your service visit. We are thrilled to know of your customer focused experience and look forward to providing you the same great service experience again at your next scheduled visit! Warmest regards, Your Friends and Family at Audi Fletcher Jones

February 19, 2021

The whole experience was quick and easy. From the moment I drove in to the time I left was 15 minutes. Can’t ask for better service. More

by pab.mart
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Henry Chang
Report | Print
Feb 22, 2021 -

Audi Fletcher Jones responded

Hello, Thank you for the 5 star rating and kind review! We are happy to read that our entire staff treated you very well and you had a prompt visit! We are looking forward to serving you again at your next visit! Warm Wishes, Your Friends and Family at Audi Fletcher Jones

February 17, 2021

Wonderful experience and the new dealership is fantastic. Modern and efficient. They did a great job getting me in and out without delay. I recommend you service and buy here. More

by kplally4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Henry Chang
Report | Print
Feb 17, 2021 -

Audi Fletcher Jones responded

Hello, Your future recommendations mean the world to us! Thank you for sharing your 5 star review! Going above and beyond is deep within our culture, and we are truly grateful to have the opportunity to earn your business. Thank you for your kind compliments on our new state of the art facility! We wish you many happy miles ahead! Best, Your Friends and Family at Audi Fletcher Jones

February 16, 2021

Great customer service brand new clean facility everyone welcomes you and has a smile. They go above and beyond with their work in customer service. More

by evanhitter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Rabusch
Report | Print
Feb 16, 2021 -

Audi Fletcher Jones responded

Hi Evan, We are honored to receive your raving review and appreciate you complementing our level of service as well as our new state of the art facility. Thank you for your business and taking the time to share your 5 star recommendations! We look forward to having you as a valued part of our Fletcher Jones family for many years to come! Best Wishes, Your Friends and Family at Audi Fletcher Jones

February 16, 2021

It's a nice service with sales Mr. Richard Nguyen.All It's a nice service with sales Mr. Richard Nguyen. All is fine, but it took paper works longer time to complete. WE hope we'll come back for nex More

by besupergood
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Nguyen
Report | Print
Feb 16, 2021 -

Audi Fletcher Jones responded

Hello, Thank you for allowing us the opportunity to serve you! We are grateful to have earned your business and 5 star recommendations! All the Best, Your Friends and Family at Audi Fletcher Jones

February 15, 2021

Ryan Rabusch did a great job with the service. He was able to meet my target price to replace the wheel and communication was great More

by Jjohasky1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ryan Rabusch
Report | Print
Feb 16, 2021 -

Audi Fletcher Jones responded

Hello, Thank you for posting your 5 star recommendations and mentioning Ryan Rabusch! It's wonderful reviews like yours that truly represent what we strive for everyday! Our entire service team appreciates your feedback and is so pleased to know you enjoyed his excellent communication! Thanks again, and we look forward to your next scheduled service with us! Best Wishes, Your Friends and Family at Audi Fletcher Jones

February 13, 2021

Wonderful service. Fast and friendly Jose was very helpful He took the time to listen and made my concerns his I love the new dealership location Thank you Jose More

by GJGIBSON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Magana
Report | Print
Feb 16, 2021 -

Audi Fletcher Jones responded

Hello, Our number one goal is to provide outstanding experiences for all of our guests! Thank you for taking the time to share the fast, friendly and wonderful service you experienced working with Jose! We are thrilled to know that you love our new state of the art facility too! The team at Audi Fletcher Jones is so pleased to have your 5 star rating and genuine feedback. Kind Regards, Your Friends and Family at Audi Fletcher Jones

February 12, 2021

The New Location is a huge improvement and although this is only my second vehicle service the service level also improved dramatically. Kudos to Jose -everything was on time and we received numerous update More

by deschenes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Magana
Report | Print
Feb 12, 2021 -

Audi Fletcher Jones responded

Hello, Our team at Audi Fletcher Jones is grateful to have your continued loyalty and thrilled to know we have your recommendations for our stunning, new state of the art facility. Jose and the service team is flattered to know that your dealership experience to be nothing short of extraordinary and look forward to providing you the same great level of service at you next service visit! Warm Wishes, Your Friends and Family at Audi Fletcher Jones

February 11, 2021

Wonderful experience and the new dealership is fantastic. Modern and efficient. They did a great job getting me in and out without delay. I recommend you service and buy here. More

by rathbnz
Recommend Dealer
Yes
Employees Worked With
Issel Herrera
Report | Print
Feb 11, 2021 -

Audi Fletcher Jones responded

Hello, Our number one goal is to provide outstanding experiences for all of our guests! The team at Audi Fletcher Jones is so pleased to have your 5 star rating and genuine feedback regarding our modern and fantastic facility! We couldn't be more thrilled to know of the efficient level of service you were provided and grateful for the opportunity to serve you! Best Wishes, Your Friends and Family at Audi Fletcher Jones

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