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Audi Fletcher Jones
Costa Mesa, CA
1,016 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,016 reviews
March 03, 2021
Felt very comfortable, not pressured. Sebastian went over every part of our vehicle and very satisfied with our experience . Will definitely recommend to my friends every part of our vehicle and very satisfied with our experience . Will definitely recommend to my friends More
by dvn30
Employees Worked With
Sebastian Lozano
March 03, 2021
My experience was excellent! My service manager, Henry, was very attentive and a pleasure to deal with. I will definitely be bringing my car back for services. Love my Audi Q5! was very attentive and a pleasure to deal with. I will definitely be bringing my car back for services. Love my Audi Q5! More
by jonesy33
Employees Worked With
Henry Chang
March 03, 2021
I purchased my used Audi Q5 from Fletcher Jones Audi back in January and absolutely love it! My Salesman, Stacy Gordon, was wonderful and very relaxed. No pressure at all! Will definitely recommend to my fri in January and absolutely love it! My Salesman, Stacy Gordon, was wonderful and very relaxed. No pressure at all! Will definitely recommend to my friends. More
by jonesy33
Employees Worked With
Stacy Gordon
March 01, 2021
Stacy is very thorough in explaining all the features in the car. He is extremely knowledgeable of the car. Very impressive. He is the only person I have encountered that gave me such detailed description the car. He is extremely knowledgeable of the car. Very impressive. He is the only person I have encountered that gave me such detailed descriptions of each feature. More
by linna_chao
Employees Worked With
Stacy Gordon
March 01, 2021
Very professional service. Car done on time as promised. Jimmy Molina was friendly professional, and explained everything. He even called an Uber for us. Love it! Thank you! Jimmy Molina was friendly professional, and explained everything. He even called an Uber for us. Love it! Thank you! More
by Serei1010
Employees Worked With
Jimmy Molina
February 28, 2021
Robert Randall was extremely professional.I probably Robert Randall was extremely professional. I probably would not have purchased car except for the way Robert conducted the entire process. The new f Robert Randall was extremely professional. I probably would not have purchased car except for the way Robert conducted the entire process. The new facility impressive More
by Steve Prough
Employees Worked With
Nichol Shong, Robert J Randall
February 27, 2021
Issel Herrera went above and beyond in personal service. Even spotted a nail in a tire I had not noticed. Saved me from a probable blowout. She's wonderful and obviously a reflection of a great dealer. Than Even spotted a nail in a tire I had not noticed. Saved me from a probable blowout. She's wonderful and obviously a reflection of a great dealer. Thanks you. Special thanks to Carlos is Parts for help with the missing wheel bolt. More
by michael
Employees Worked With
Carlos Avila, Issel Herrera
February 27, 2021
Robert was a true pro and took great care of me. I’m a repeat customer as a result of his attention to detail which exceeded my expectations. repeat customer as a result of his attention to detail which exceeded my expectations. More
by amadonna
Employees Worked With
Robert J Randall, Monica Ward
February 26, 2021
I had a horrible experience with Audi's replacement key protocol. Paid $552 to replace a key fob and it didn't come with a metal cap with the Audi logo on it. For that price I expect the key to have the protocol. Paid $552 to replace a key fob and it didn't come with a metal cap with the Audi logo on it. For that price I expect the key to have the cap without the key blade. It's completely exposed and has a tiny plastic loop that barely fits a keychain. I understand the key blade is extra and is attached to the cap, but it's ridiculous that Audi doesn't produce empty caps. Audi has decided not to include 20% of the keys body when just buying the fob. This is a poor design decision in my opinion, and makes me reconsider my loyalty to the company. More
by Audicustomer
Employees Worked With
Paul Panya
February 26, 2021
I truly appreciate that you had a courier drop off my car at 4:30 p.m. on Friday, February 5th. Great service and a sparkling clean car as well. Thank you, Mr. Magana! at 4:30 p.m. on Friday, February 5th. Great service and a sparkling clean car as well. Thank you, Mr. Magana! More
by gcunradi
Employees Worked With
Jose Magana
