Audi Fletcher Jones

Far and away the best dealership I have dealt with, and I have bought many cars over the years. I was just in the market for a pre-owned Audi, and I reached out 1/2 dozen or more dealerships. I knew what have bought many cars over the years. I was just in the market for a pre-owned Audi, and I reached out 1/2 dozen or more dealerships. I knew what I wanted, and Audi Fletcher Jones in Costa Mesa was the only dealership that was both responsive and not pressuring. Helpful, friendly, polite, transparent and cooperative. The dealership is as beautiful as one would expect from Audi; but the 2nd floor showroom with an open wall to the outside was especially stunning and perfect to enjoy SoCal weather. I personally dealt with Kyle, who is very professional, but when I went to the dealership I saw that everyone there, even down to the service department, had the same standard of courtesy and professionalism. If only all dealerships could be like this! More

It was a great experience. Will definately recommend to anyone who is looking to buy an Audi. 5 star rating! The follow up after buying the car has been great also. anyone who is looking to buy an Audi. 5 star rating! The follow up after buying the car has been great also. More

This was my first time at your new location. I bought my car at the Newport Beach dealership in 2014. I've had it serviced at NB, then at your previous location across the street on Bristol. I was only th car at the Newport Beach dealership in 2014. I've had it serviced at NB, then at your previous location across the street on Bristol. I was only there briefly to drop off, then pickup my car. Because of Covid, I didn't want to explore your new location, thinking that all of the employees would like to minimize the amount of customers walking around inside. Next time, I'd like to checkout the new digs. Working with Jimmy Molina was great. He is very knowledgable, and took care of my Q5's 55K service needs. More

Henry Chang was my service representative and provided excellent service. He was also my service representative during my last visit when I also received excellent service excellent service. He was also my service representative during my last visit when I also received excellent service More

Mike was passionate about the cars and the brand. He didn't pressure me and made sure I got exactly what I wanted. I would certainly return to Mike and this dealership! I love my SQ5! didn't pressure me and made sure I got exactly what I wanted. I would certainly return to Mike and this dealership! I love my SQ5! More

Shyla Jones, Kyle Johnson, Tyler Dawson, Steve Milrot and Nicole Shong are all exceptional employees and human beings. They created a very comfortable and relaxed environment for decision making and are very Nicole Shong are all exceptional employees and human beings. They created a very comfortable and relaxed environment for decision making and are very competent professionals making the car buying experience easy!! More

I had a great experience! Joshua was amazing and definitely worked with me to get the best price. Nicole in finance also got a lower finance rate and was so patient. She explained everything regardi definitely worked with me to get the best price. Nicole in finance also got a lower finance rate and was so patient. She explained everything regarding warranties. More

Very helpful and great service. Explained additional work needed very carefully and didn’t start until I approved. Communication was stellar! I would recommend coming here for service and purchase! needed very carefully and didn’t start until I approved. Communication was stellar! I would recommend coming here for service and purchase! More

Very efficient staffs and service advisor. Got me in and out quickly from dropping off vehicle for service, to getting a rental and the return of vehicle for pick up. I'm very please with this dealership's out quickly from dropping off vehicle for service, to getting a rental and the return of vehicle for pick up. I'm very please with this dealership's service and ambiance. More

Well organized and efficient operation. Paul made it easy for me with my busy schedule and was very courteous and responsive. The actual work took longer than I expected but having a loaner made this easy for me with my busy schedule and was very courteous and responsive. The actual work took longer than I expected but having a loaner made this a non-issue. More